National Windscreens - Nottingham Reviews 

714
TrustScore 4.5 out of 5

4.6

Unit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB


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Rated 5 out of 5 stars

Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... See more

Company replied

Rated 4 out of 5 stars

Very friendly. Good communication. Efficient service. Only little gripe is they didn't put my dash camera back in place - that would have been a helpful gesture. Thank you.

Company replied

Rated 5 out of 5 stars

Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... See more

Company replied

Rated 5 out of 5 stars

Very helpful, polite friendly service. Completed through my insurance company and it was really easy to arrange. I was really pleased with the end result and would recommend to others.

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Glass Shop
  3. Auto Repair Shop

About National Windscreens - Nottingham

Written by the company

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contact info

  • Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, United Kingdom

  • 0115-882-0454

4.6

Excellent

TrustScore 4.5 out of 5

714 reviews

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4.6

All reviews

(714)

22,497 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick and easy to book. Gentleman super polite who fitted the new screen.

Quick and easy to book.

Kept me updated with timings, received a phone call 30 mins before arrival. Quick and efficient. Super polite. Pleasant experience, gave me all the post fixing info such as not washing it /using a pressure washer for a few days. Very polite gentleman.

January 13, 2026
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Reply from National Windscreens - Nottingham

We're happy to hear that the booking process was quick and easy. We appreciate your comments regarding the updates, the technician's punctuality, efficiency, and politeness, and the helpful aftercare advice. Thank you for your positive feedback!

Rated 5 out of 5 stars

Spot on service at quite short notice…

Spot on service at quite short notice to get my replacement windscreen fitted on Xmas eve! I got there early £ was first to have my car worked on & they dealt with a rude gentleman who arrived after me who had to wait! Some people have no manners towards the staff

January 8, 2026
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Reply from National Windscreens - Nottingham

We're glad you enjoyed your experience with our prompt service on Christmas Eve. We appreciate your recognition of our team's professionalism in handling a difficult situation. Thank you for your positive feedback!

Rated 5 out of 5 stars

Fantastic business and very helpful…

Fantastic business and very helpful Staff would highly recommend

January 7, 2026
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Reply from National Windscreens - Nottingham

We appreciate your positive feedback! We're so glad to hear that you found our business fantastic and staff very helpful.

Rated 4 out of 5 stars

Your staff were very polite and helpful…

Your staff were very polite and helpful and did a great job of my windscreen replacement. However the time spent waiting until I could collect my car was excessive 5 hours in total.

January 6, 2026
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Reply from National Windscreens - Nottingham

We appreciate your feedback and are glad our staff were helpful. We're sorry the wait time to collect your car was so long. We will review our processes to improve this.

Rated 5 out of 5 stars

good service

Quick and efficient

January 6, 2026
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Reply from National Windscreens - Nottingham

Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Really impressed with work by them

The staff was so polite and the done good work

December 31, 2025
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Reply from National Windscreens - Nottingham

We appreciate your positive feedback! We are so happy to hear the staff was polite and did good work for you.

Rated 5 out of 5 stars

Good service

Good service

January 4, 2026
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Reply from National Windscreens - Nottingham

Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.

Kind regards,
National Windscreens

Rated 1 out of 5 stars

Fitter accidentally cut through my dash…

Fitter accidentally cut through my dash cam power lead and broke the mount I’ve been offered a £60 good will gesture but this doesn’t cover £155 repair cost I’ve formally complained via email but still waiting for a response

December 24, 2025
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Reply from National Windscreens - Nottingham

We regret to hear about the damage to your dash cam and mount, and the repair costs. We're sorry our offer didn't meet your expectations. We'll look into your email complaint.

Rated 5 out of 5 stars

Good communication

Good communication, job done professionally by technician. Thank you

December 24, 2025
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Reply from National Windscreens - Nottingham

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 4 out of 5 stars

Came within a couple of days

Came within a couple of days. Very nice person who did the job well

December 24, 2025
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Reply from National Windscreens - Nottingham

We're glad you enjoyed your experience and that the service was prompt and well-executed. We appreciate your positive feedback very much!

Rated 2 out of 5 stars

Very poor communication

Very poor communication, horrific booking experience. Needed replacement windscreen through Aviva insurance, what a horrific experience, online booking seemed straightforward, got a date for 2 days later on 4th December.Then was advised this could not be done as parts needing ordering..ok fair enough, when asked how long this would be was advised could be a couple of days, or day after or even after that - helpful not! As this meant car could not be driven I rang insurer who advised I could try another company they used which is not advertised when you make a claim. I called then and was told part would need to be ordered so stuck with National Windscreens. Waited a week and heard nothing, called National Windscreens to be told no part was ordered, it was waiting to be done. Part now ordered? wait again to be called. Windscreen finally fitted on 19th December, partner took car and waited 4hrs for it be fitted. Fitter was great and very professional. Its just a shame the onus was on me to chase a date for replacement and the booking system is not fit for purpose.

December 2, 2025
Unprompted review
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Reply from National Windscreens - Nottingham

We appreciate you sharing your booking and windscreen replacement experience. We're sorry to hear about the communication issues and delays you encountered. We'll review your feedback regarding the booking system and part ordering process to improve our service. We're glad the fitter was professional.

Rated 5 out of 5 stars

Quickly booked in

Quickly booked in . Updated on the day with times etc Extremely pleasant staff , really lovely happy guys. Cant fault the service at all 5*

December 18, 2025
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Reply from National Windscreens - Nottingham

We're happy to hear that booking was quick and that you were updated. It's great to know you found our staff pleasant and that you can't fault our service. We appreciate your 5-star review!

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Excellent, professional and friendly service.

December 10, 2025
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Reply from National Windscreens - Nottingham

We appreciate you sharing! We are so glad to hear you highly recommend our company and that you found our service excellent, professional, and friendly.

Rated 5 out of 5 stars

Great service throughout

After the first screen crack fix didnt hold, i rang up, quick to answer and find all the details, explained everything needed and new windscreen process, gave an early lead time, on the day of install Advisor rang in the morning to give afternoon eta, he was very professional, polite and informative even in the torrential rain. Cant fault the whole process.

December 15, 2025
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Reply from National Windscreens - Nottingham

We appreciate you sharing your experience. We're happy to hear that we answered quickly, explained the process clearly, and provided a prompt lead time. It's great to know the advisor was professional, polite, and informative during the installation.

Rated 5 out of 5 stars

All went well and swiftly

All went well and swiftly
No complaints, well done

December 6, 2025
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Reply from National Windscreens - Nottingham

We're happy to hear that everything went well and swiftly! Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Great service

Great service, all explained and a prompt call to let me know it was ready

December 11, 2025
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Reply from National Windscreens - Nottingham

We appreciate you sharing your experience! We're so glad to hear that you received great service with clear explanations and a timely notification.

Rated 5 out of 5 stars

Good communication and quick…

Good communication and quick appointment time. Very pleased.

December 2, 2025
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Reply from National Windscreens - Nottingham

We're happy to hear that you were pleased with our communication and quick appointment time. Thank you for your positive feedback!

Rated 1 out of 5 stars

Can’t fault customer service and…

Can’t fault customer service and organisation, but the clown who fit the screen TWICE really needs to think about another career! 3rd time lucky with a different fitter tomorrow so fingers crossed!!

November 29, 2025
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Reply from National Windscreens - Nottingham

We appreciate your feedback and apologize that the screen fitting didn't meet expectations. We're addressing this to ensure a better experience tomorrow. Thanks for your patience.

Rated 5 out of 5 stars

The glass was ordered specific to my…

The glass was ordered specific to my car, and within a few days it was fixed. The technician arrived when he said he would and did a very good job, can’t tell the difference from before! Very satisfied

November 29, 2025
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Reply from National Windscreens - Nottingham

We're happy to hear that the glass replacement met your expectations! It's great to know the technician was on time and the work was completed to a high standard. Thank you for your positive feedback!

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