Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... See more
Company replied
Unit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... See more
Company replied
Very friendly. Good communication. Efficient service. Only little gripe is they didn't put my dash camera back in place - that would have been a helpful gesture. Thank you.
Company replied
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... See more
Company replied
Very helpful, polite friendly service. Completed through my insurance company and it was really easy to arrange. I was really pleased with the end result and would recommend to others.
Company replied
Written by the company
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, United Kingdom
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Quick and easy to book.
Kept me updated with timings, received a phone call 30 mins before arrival. Quick and efficient. Super polite. Pleasant experience, gave me all the post fixing info such as not washing it /using a pressure washer for a few days. Very polite gentleman.

Reply from National Windscreens - Nottingham
Spot on service at quite short notice to get my replacement windscreen fitted on Xmas eve! I got there early £ was first to have my car worked on & they dealt with a rude gentleman who arrived after me who had to wait! Some people have no manners towards the staff

Reply from National Windscreens - Nottingham
Fantastic business and very helpful Staff would highly recommend

Reply from National Windscreens - Nottingham
Your staff were very polite and helpful and did a great job of my windscreen replacement. However the time spent waiting until I could collect my car was excessive 5 hours in total.

Reply from National Windscreens - Nottingham

Reply from National Windscreens - Nottingham
Fitter accidentally cut through my dash cam power lead and broke the mount I’ve been offered a £60 good will gesture but this doesn’t cover £155 repair cost I’ve formally complained via email but still waiting for a response

Reply from National Windscreens - Nottingham
Good communication, job done professionally by technician. Thank you

Reply from National Windscreens - Nottingham
Came within a couple of days. Very nice person who did the job well

Reply from National Windscreens - Nottingham
Very poor communication, horrific booking experience. Needed replacement windscreen through Aviva insurance, what a horrific experience, online booking seemed straightforward, got a date for 2 days later on 4th December.Then was advised this could not be done as parts needing ordering..ok fair enough, when asked how long this would be was advised could be a couple of days, or day after or even after that - helpful not! As this meant car could not be driven I rang insurer who advised I could try another company they used which is not advertised when you make a claim. I called then and was told part would need to be ordered so stuck with National Windscreens. Waited a week and heard nothing, called National Windscreens to be told no part was ordered, it was waiting to be done. Part now ordered? wait again to be called. Windscreen finally fitted on 19th December, partner took car and waited 4hrs for it be fitted. Fitter was great and very professional. Its just a shame the onus was on me to chase a date for replacement and the booking system is not fit for purpose.

Reply from National Windscreens - Nottingham
Quickly booked in . Updated on the day with times etc Extremely pleasant staff , really lovely happy guys. Cant fault the service at all 5*

Reply from National Windscreens - Nottingham
Highly recommend this company. Excellent, professional and friendly service.

Reply from National Windscreens - Nottingham
After the first screen crack fix didnt hold, i rang up, quick to answer and find all the details, explained everything needed and new windscreen process, gave an early lead time, on the day of install Advisor rang in the morning to give afternoon eta, he was very professional, polite and informative even in the torrential rain. Cant fault the whole process.

Reply from National Windscreens - Nottingham

Reply from National Windscreens - Nottingham
Great service, all explained and a prompt call to let me know it was ready

Reply from National Windscreens - Nottingham
They provide exceptional value 👌 👏🏻

Reply from National Windscreens - Nottingham
Good communication and quick appointment time. Very pleased.

Reply from National Windscreens - Nottingham
Can’t fault customer service and organisation, but the clown who fit the screen TWICE really needs to think about another career! 3rd time lucky with a different fitter tomorrow so fingers crossed!!

Reply from National Windscreens - Nottingham
The glass was ordered specific to my car, and within a few days it was fixed. The technician arrived when he said he would and did a very good job, can’t tell the difference from before! Very satisfied

Reply from National Windscreens - Nottingham
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