Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... See more
Company replied
Location
Switch locationUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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See what reviewers are saying
Very friendly. Good communication. Efficient service. Only little gripe is they didn't put my dash camera back in place - that would have been a helpful gesture. Thank you.
Company replied
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... See more
Company replied
Very helpful, polite friendly service. Completed through my insurance company and it was really easy to arrange. I was really pleased with the end result and would recommend to others.
Company replied
Company details
About National Windscreens - Nottingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, United Kingdom
- 0115-882-0454
4.6
Excellent
712 reviews
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Great service.
The appointment of as simple to book and windscreen centre easy to locate. Communications were good throughout, with the staff professional and helpful. Overall a smooth and faultless process.
February 18, 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback. We're happy to hear that booking was simple, the location was easy to find, and our communications were good. We're glad you found our staff professional and helpful and that the process was smooth for you.
Great experience the issues I had were…
Great experience the issues I had were sorted out.
February 12, 2026
Reply from National Windscreens - Nottingham
We're glad the issues you experienced were sorted out for you. Thank you for your feedback; we appreciate it.
Car was booked in for windscreen…
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be working as previously so contacted them again via email and was rebooked in for the following week for recalibration.. They were unable to find any issues with the calibration which took an hour to recheck. Very happy with the service provided and that they took the time to recheck the DAS system. No complaints.
February 12, 2026
Reply from National Windscreens - Nottingham
We appreciate you sharing your experience. We're happy to hear that we could recheck the DAS system, and that you were satisfied with the service provided. Thank you for your feedback.
Very good and professional experience
Very good and professional experience. The manager explained everything in a way that I could understand and I was really happy with the overall experience.
February 10, 2026
Reply from National Windscreens - Nottingham
We appreciate you taking the time to leave us a review. We're happy to hear that you had a very good and professional experience and that everything was explained clearly.
A Bit mixed
I liked the efficiency at reception and the pace at which the work was undertaken. Less happy about the fact that a compatible windscreen was used rather than a signed Mercedes one but was told it wouldn't affect my lease on the car and to take it up with the Insurance company. I haven't but will be letting them know if it is a problem when I return the car. Workmanship seemed ok
February 6, 2026
Reply from National Windscreens - Nottingham
We appreciate your feedback on the efficient service. We acknowledge your concern about the windscreen and the advice received. Please be assured that we aim to provide clarity on such matters and regret any inconvenience. We value your comments.
Above and beyond.
Unfortunately due to weather, which isn't their fault, they couldn't come to the original appointment, but the technician rang me and explained first thing in the morning, offered to do it at the yard or change the day. As I couldn't get to the yard and I was going on holiday in 2 days they managed to sort it the day after, great customer service in my opinion.
When the technician came he was friendly and efficient.
Good work from the entire team, forgot to mention the initial phone call was also friendly and efficient, getting it sorted made easy.
January 28, 2026
Reply from National Windscreens - Nottingham
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that our team was friendly, efficient, and accommodating when rescheduling your appointment due to the weather. We value your feedback!
Reply from National Windscreens - Nottingham
Thank you for your positive feedback!
Helpful staff
Lady on the phone made it so easy to sort,5 minutes,staff at the depot were so helpful and bang on time gor when to pick up
January 31, 2026
Reply from National Windscreens - Nottingham
We're happy to hear that our phone support and depot staff were so helpful and efficient! Thank you for your positive feedback and for taking the time to share.
Very good service!
Very good service. Everything done on time and very helpful in keeping me updated. Highly recommended!
January 31, 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We are happy to hear that you received very good service, everything was completed on time, and we kept you updated.
Very helpful!
January 30, 2026
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Really good very helpful could drop car…
Really good very helpful could drop car off night before witch helped a lot very happy with the service
January 27, 2026
Reply from National Windscreens - Nottingham
We're happy to hear that our service was helpful and convenient for you. We appreciate your positive feedback regarding the drop-off option and your overall satisfaction.
Friendly professional service
Friendly professional service.
Good communication before and during appointment, gave accurate time expectation for job completion, replacement windscreen fitted with no mess.
January 19, 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We're happy to hear that you found our service friendly and professional and that we provided good communication, accurate timing, and a mess-free windscreen replacement.
Fast and efficient
November 27, 2025
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Job well done
The did the job exceptionally well and put back whatever was on my cracked windscreen
January 9, 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We're so glad to hear that you were happy with the replacement and that everything was put back in its place.
Great service
December 31, 2025
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Nottingham
We appreciate you sharing that the service was swift and the technician was great! We are so happy you had a positive experience.
Window chip repair through insurance
Got through to the call centre via my insurance company. Booked in and sorted for the next day very smoothly. The next day I had a link to track when to expect the staff member. As their dot hadn't moved for 4 hours I called to check the details. They were responsive, spoke to the person and they confirmed time of arrive. The job itself was done quickly and well and wouldn't hesitate to recommend them.
January 22, 2026
Unprompted review
Reply from National Windscreens - Nottingham
Thank you for sharing your experience. We're happy to hear that the booking process was smooth and that the job was completed quickly and effectively. We appreciate your recommendation and value your feedback regarding the tracking information.
Extremely poor work standard and customer care
The customer service was poor. Manager was rude and unhelpful. Work standard is extremely poor. Initial photos were taken after partly removing the broken windshield. The windscreen fitted seems of wrong size. Heating element has not been reconnected. Since replacing the windshield, car keeps getting condensation inside.
January 16, 2026
Reply from National Windscreens - Nottingham
We appreciate you bringing this to our attention. We regret to hear about the poor service, the manager's behavior, and the windshield issues.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We are so glad you found our service friendly and timely. Thank you!
Reply from National Windscreens - Nottingham
We appreciate your kind words! We are so happy you were pleased with our fast, friendly, and quality service. Thank you!
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