Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... See more
Company replied
Location
Switch locationUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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See what reviewers are saying
Very friendly. Good communication. Efficient service. Only little gripe is they didn't put my dash camera back in place - that would have been a helpful gesture. Thank you.
Company replied
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... See more
Company replied
Very helpful, polite friendly service. Completed through my insurance company and it was really easy to arrange. I was really pleased with the end result and would recommend to others.
Company replied
Company details
About National Windscreens - Nottingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, United Kingdom
- 0115-882-0454
4.6
Excellent
712 reviews
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No hassle repair
No hassle repair, was expecting me at the agreed booking time/date. Great clean job, everything works well.
March 27, 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We're so happy to learn that the repair was hassle-free, completed as scheduled, and everything is working well with a great clean job.
Reply from National Windscreens - Nottingham
We're happy we could fix the chip and provide a good job! Thank you for your positive feedback; we appreciate it.
Friendly Service. Despite the booking office telling me…
Despite the booking office telling me that my appointment was 30 minutes before it actually was, the repairer was friendly and able to fit the new windscreen fairly quickly
March 22, 2026
Reply from National Windscreens - Nottingham
We're happy to hear the repairer was friendly and efficient in fitting the new windscreen. We appreciate your feedback and will review the booking process to avoid similar issues in the future.
a job well done
was very easy to arrange, the fitter contacted us and gave us good notice. the fitter did an excellent job
March 21, 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to learn that it was very easy to arrange, and that the fitter contacted you, gave good notice, and did an excellent job.
Reply from National Windscreens - Nottingham
We appreciate you sharing that we provided excellent service and were total professionals! We are so happy you were pleased with us.
Master who came to my house to replace…
Master who came to my house to replace car window been lovely
March 21, 2026
Reply from National Windscreens - Nottingham
We're happy to hear that the technician who replaced your car window provided lovely service. Thank you for your positive feedback and time!
Very quick and efficient service
Very quick and efficient service, window screen replacement within 1 hour. Extremely happy.
March 15, 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We're so happy to learn that our service was quick and efficient, and that the window screen replacement was completed promptly.
Windscreen fitted on my drive with…
Windscreen fitted on my drive with nobody home.. great
March 13, 2026
Reply from National Windscreens - Nottingham
We're happy to hear that the windscreen fitting at your home went smoothly while you were away. Thank you for your positive feedback.
The men came earlier the I thought
The men came earlier the I thought. They were so nice and did the job so quick. Would definitely recommend! Thank you again
March 14, 2026
Reply from National Windscreens - Nottingham
We're happy the team arrived early and completed the job quickly! It's great to hear they were nice. We appreciate your recommendation and thank you!
Reply from National Windscreens - Nottingham
We're glad you found our service quick and efficient, and that our staff were friendly. Thank you for your positive feedback!
Great service
Let me know the time of arrival and a quick, efficient and friendly service
March 6, 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We're so happy to learn that we provided a quick, efficient, and friendly service and kept you informed of our arrival time.
Reply from National Windscreens - Nottingham
We appreciate you sharing that our service was friendly and the job was well done! We are so happy you were pleased with our team.
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Brilliant service
Brilliant service. The gentleman that fixed my window were knowledgeable and very friendly. Thank you for 5 star service.
February 28, 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We're happy to hear that the technician was knowledgeable and friendly and that you received 5-star service. Thank you!
Shabby work done by cowboys
I would never ever use this cowboy company again, I paid for the window fitter to replace my boot window, he dropped smashed glass into my boot lock and shut down the boot, my boot was then jammed, national windscreen are refusing to pay the garage who had to replace my boot lock because national windscreen told me they are not at fault and refused yo pay £150 which i had to pay, I did not cause the damage to the lock they did so why should I be out of pocket because they are shabby at there work ,,,I will not let this go I will take it to were ever I can to make them pay for there mistake , BE AWARE OF THIS COW BOY COMPANY STAY AWAY !!!!!!!!
February 17, 2026
Reply from National Windscreens - Nottingham
We regret to hear about the trouble you experienced with the boot lock and the related expenses. Thank you for bringing this to our attention.
Well communicated
Well communicated, organised and installed, as expected, to a professional standard.
February 26, 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to learn that the installation was well-organized, professionally executed, and communicated effectively, meeting your expectations.
Reply from National Windscreens - Nottingham
We appreciate you sharing that our service was professional and good! We are so happy you were pleased with us.
Avoid Avoid Avoid shocking workmanship…
Avoid Avoid Avoid shocking workmanship shocking customer service would not recommend anybody to this company had my back window replaced i can now not get into my boot which worked fine up till the so called window fitter got is hands on it now the company don't won't to know telling me it's my problem hope you go bust and all made redundant ha ha ha
February 17, 2026
Unprompted review
Reply from National Windscreens - Nottingham
We appreciate you bringing this to our attention. We're very sorry to hear about the issues you experienced with the workmanship and customer service. Your feedback is invaluable as we look into this further.
Work carried out to a high…
Work carried out to a high standard,staff were polite and friendly however the time taken to replace the windscreen was rather long (5 1/2 hours) I appreciate that I was in a queue but the time seemed excessive
February 17, 2026
Reply from National Windscreens - Nottingham
We appreciate your feedback. We're glad to know the work was completed to a high standard and our staff were polite. We'll review the replacement process to reduce waiting times.
Avoid this company it is a complete rip…
Avoid this company it is a complete rip off , they sent a trainee out to replace my back window he dropped smashed glass in my boot lock then put the door down and jammed the boot shut, they would not fix the damage and customer services are just a bloody joke, please do not let this cowboy company touch your car , AVOID AVOID AVOID
February 17, 2026
Unprompted review
Reply from National Windscreens - Nottingham
We appreciate you bringing this to our attention. We're very sorry to hear about the damage and poor service you experienced. Your feedback is invaluable.
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