Good communication. Very easy to book the appointment The team at Oswestry are amazing. Very polite and professional It was a very warm day. They even gave us some chilled water Really happy... See more
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Can never get through to the branch my appointment was booked with , No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to... See more
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I've (unfortunately) had to use Nat. Windscreens (in Oswestry) twice in the past year, and the service is excellent. The staff are always polite and helpful, the communication to arrange appointment... See more
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Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. I... See more
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Company details
About National Windscreens - Oswestry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit MC25, Maes Y Clawdd, SY10 8NN, Oswestry, Shropshire, United Kingdom
- 01691-450-028
4.8
Excellent
340 reviews
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Apart from it being a 60 mile round…
Apart from it being a 60 mile round trip from home for us to get our windscreen replaced everything about our experience was good. We were greeted by a very pleasant young man and the job was completed well within the timeframe quoted to us. Ten days later we have no issues with the work at all.
May 15, 2026
Reply from National Windscreens - Oswestry
We appreciate you sharing your experience. We're happy to hear that despite the travel, everything else was good. It's great to know you were greeted by a pleasant team member and the job was completed efficiently. We're glad you have no issues with the work.
The windscreen was replaced quickly and…
The windscreen was replaced quickly and professionally. Excellent service
May 14, 2026
Reply from National Windscreens - Oswestry
We're so pleased our team replaced your windscreen quickly and professionally. Thank you for your feedback!
Thank you to Mattthew who made it so…
Thank you to Mattthew who made it so straightforward and easy to sort our window out on our car and it was done so professionally and efficiently thank you.
May 5, 2026
Reply from National Windscreens - Oswestry
We appreciate your positive feedback. We are happy to hear that we made sorting out your car window straightforward, easy, professional, and efficient.
I took my car to National Windscreens in Oswestry they were brilliant. …
I took my car to National Windscreens and the gentleman who l spoke with was very helpful and polite. I booked my car in for the following week they phoned me to let me know when to take it, on arrival l was met by the same gentleman and he was very professional. He said when the car was ready he would phone me which he did and on collection l checked and they had done a first class job. The staff and work was brilliant first class all round l would recommend the to anyone who needs a new Windscreens.
May 7, 2026
Reply from National Windscreens - Oswestry
We're happy to hear that the staff were helpful and polite, and that you found the service professional. It's great to know you were pleased with the first-class job and brilliant work. Thank you for the recommendation!
Fantastic from start to finish!!
Fantastic from start to finish!!! Great staff excellent service. Defiantly recommend
May 1, 2026
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We're so happy to learn that you enjoyed our excellent service and great staff from start to finish, and recommend us.
Prompt and well communicated service…
Prompt and well communicated service and quality work
April 21, 2026
Reply from National Windscreens - Oswestry
We appreciate you sharing that our service was prompt, communication was good, and work was quality! We are so happy you were pleased with us.
Very efficient service and nice staff.
April 27, 2026
Reply from National Windscreens - Oswestry
We appreciate you sharing that our staff was nice and efficient! We are so happy you were pleased with our service.
Reply from National Windscreens - Oswestry
We appreciate you sharing that our staff was friendly, and our service efficient and trouble-free! We are so happy you were pleased.
Very happy
Used through my insurer, but the guys were very friendly, quick and did a good job
April 9, 2026
Reply from National Windscreens - Oswestry
We're happy to hear that our team was friendly and quick and provided a good service through your insurer. Thank you for your positive feedback!
Reply from National Windscreens - Oswestry
We're glad you found our system efficient from beginning to end. Thank you for your positive feedback; we appreciate it a lot!
Reply from National Windscreens - Oswestry
We appreciate you sharing that our service had good communication, was prompt, and efficient! We are so happy you were pleased with us.
Reply from National Windscreens - Oswestry
We appreciate you sharing that our service was efficient, friendly, and helpful! We are so happy you were pleased with us.
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Oswestry
We appreciate you sharing that the job was done well and that our team knew what they were doing! We are so happy you were pleased with us.
The scuttle panel no longer sits flush…
The scuttle panel no longer sits flush with the windscreen, and since it’s rained I’ve found out that the rain sensor for the wipers doesn’t work any more either!
March 24, 2026
Reply from National Windscreens - Oswestry
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Oswestry
We appreciate you sharing that our staff was nice and the service good! We are so happy you were pleased with our team and service.
Highly reccommend
Having been let down by another large company about a new windscreen prior to an MOT, National Windscreens were able to accommodate me quickly. The staff were friendly and helpful. Would use them again.
March 13, 2026
Reply from National Windscreens - Oswestry
We appreciate your positive feedback. We're happy we could quickly assist you with your new windscreen prior to your MOT, especially after your previous experience. We're glad you found our staff friendly and helpful.
Whole experience was great
Whole experience was great. I arrived at 8.30am and because they knew I had a lot on, it was all done and dusted by 10. Fab service and quality of work.
March 6, 2026
Reply from National Windscreens - Oswestry
We're happy to hear that your experience was great! We appreciate your positive feedback and are glad we could complete the work quickly and efficiently for you.
Very fast efficient service
March 7, 2026
Reply from National Windscreens - Oswestry
We appreciate you sharing! We are so glad you were pleased with our prompt and effective service.
My windscreen was broken and now it is…
My windscreen was broken and now it is fixed. The process of booking was easy. The staff were friendly and accommodating.
All good. Thank you
February 27, 2026
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We're happy to hear that booking was easy and that our staff were friendly and accommodating. Thank you for your review.
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