Good communication. Very easy to book the appointment The team at Oswestry are amazing. Very polite and professional It was a very warm day. They even gave us some chilled water Really happy... See more
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Can never get through to the branch my appointment was booked with , No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to... See more
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I've (unfortunately) had to use Nat. Windscreens (in Oswestry) twice in the past year, and the service is excellent. The staff are always polite and helpful, the communication to arrange appointment... See more
Company replied
Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. I... See more
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Company details
About National Windscreens - Oswestry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit MC25, Maes Y Clawdd, SY10 8NN, Oswestry, Shropshire, United Kingdom
- 01691-450-028
4.8
Excellent
340 reviews
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Great customer service
Great customer service. Care taken with the repair. Polite and helpful staff.
November 25, 2025
Reply from National Windscreens - Oswestry
We are so happy to hear that you had a positive experience with our team and the service we provided. Thank you for your kind words!
Excellent service
I was well informed about when the technician was to arrive and he 'phoned shortly before he came. He was helpful and efficient in fitting the windscreen. Excellent service.
November 25, 2025
Reply from National Windscreens - Oswestry
We're happy to hear that you were well-informed about the technician's arrival and that the windscreen fitting was helpful and efficient. Thank you for your excellent feedback and for recognizing our service.
Great team there ,ready to go at7.30…
Great team there ,ready to go at7.30 am,,organised ans very efficient, done in underx2 hrs perfect 👌
November 21, 2025
Reply from National Windscreens - Oswestry
We're happy to hear that our team's early start and efficiency resulted in a perfect experience for you. Thank you for your positive feedback and recognition of our team's efforts!
Reply from National Windscreens - Oswestry
We appreciate you sharing! We are so happy to hear you were pleased with our excellent service and the communication provided.
Great service
Great service! I took my car in early and they made sure I knew when my booking actually was, but it was done quickly.
Would recommend.
November 8, 2025
Reply from National Windscreens - Oswestry
We appreciate you recommending our services and leaving us this great review! We're so glad that we could complete your service quickly and keep you informed.
I was booked in and they were ready for…
I was booked in and they were ready for me and the repair did not take as long as they said. It was brilliant.
September 22, 2025
Reply from National Windscreens - Oswestry
We appreciate you taking the time to leave us a review. We're happy to hear that you were seen promptly and the repair was completed faster than expected!
Good experience and high efficiency
Got a phone call to bring car in as somebody off sick.
Staff friendly , showed me a seat and let me know when I was good to go.
October 30, 2025
Reply from National Windscreens - Oswestry
We appreciate you taking the time to share your experience. We're glad to hear that our staff was friendly and helpful during the unexpected visit. Thank you!
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Oswestry
We're happy to hear that our services met your expectations with promptness and a friendly team. Thank you for your positive feedback!
Completed on time
October 25, 2025
Reply from National Windscreens - Oswestry
Thank you for your positive feedback!
Reply from National Windscreens - Oswestry
We appreciate you sharing! We are so happy you were pleased with our brilliant, friendly service and excellent job. Thank you!
Professional and caring service
Excellent service, the team went out of their way to resolve difficult issues when replacing my cracked windscreen
October 16, 2025
Reply from National Windscreens - Oswestry
We appreciate your positive feedback. We're happy to hear that you received excellent service and that our team resolved the difficult issues when replacing your windscreen. Thank you!
Always Good Service
October 10, 2025
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We are so happy to hear that you found our staff pleasant and helpful, our service efficient, and enjoyed our coffee.
They was professional and done a great…
They was professional and done a great job. Very happy with it.
August 29, 2025
Reply from National Windscreens - Oswestry
We are very happy to hear that you were pleased with our team's professionalism and quality work. Thank you for your positive feedback!
Excellent friendly service
Excellent friendly service, couldn’t fault the whole process, replacement of windscreen was prompt, great communication.
August 28, 2025
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We're happy to hear that you received excellent, friendly service and that the windscreen replacement was prompt with great communication.
Reply from National Windscreens - Oswestry
We're happy to hear that you had a positive experience with our team at the Oswestry branch. Thank you for your feedback.
Courteous staff car fixed in no time …
Courteous staff car fixed in no time ver happy driver
August 22, 2025
Reply from National Windscreens - Oswestry
We appreciate you sharing your experience! We're delighted to hear our staff was courteous and your car was fixed quickly, leaving you a happy driver.
Prompt, no fuss service
The title says it all really. I got an appointment within 48 hours of the incident, and the team did a good job in restoring the integrity of my windscreen. Would definitely use this company again.
August 21, 2025
Reply from National Windscreens - Oswestry
We're happy to hear that you received a prompt appointment and that our team successfully restored your windscreen. We appreciate your positive feedback and are glad you had a good experience. Thank you!
Reply from National Windscreens - Oswestry
We appreciate your positive feedback. We are so glad you enjoyed our excellent staff and great service. Thank you for your review.
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