Fantastic service, friendly staff and car was ready quicker than expected and a brilliant job too.
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Can never get through to the branch my appointment was booked with , No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to... See more
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Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. I... See more
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Brilliant! I dropped in unannounced and asked whether it was safe to drive my car with a long crack in the windscreen which had appeared overnight - told unequivocally 'yes' which meant that I could s... See more
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Company details
About National Windscreens - Oswestry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit MC25, Maes Y Clawdd, SY10 8NN, Oswestry, Shropshire, United Kingdom
- 01691-450-028
4.9
Excellent
349 reviews
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Reply from National Windscreens - Oswestry
We appreciate you sharing that our service was efficient, friendly, and helpful! We are so happy you were pleased with us.
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Oswestry
We appreciate you sharing that the job was done well and that our team knew what they were doing! We are so happy you were pleased with us.
The scuttle panel no longer sits flush…
The scuttle panel no longer sits flush with the windscreen, and since it’s rained I’ve found out that the rain sensor for the wipers doesn’t work any more either!
March 24, 2026
Reply from National Windscreens - Oswestry
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Oswestry
We appreciate you sharing that our staff was nice and the service good! We are so happy you were pleased with our team and service.
Highly reccommend
Having been let down by another large company about a new windscreen prior to an MOT, National Windscreens were able to accommodate me quickly. The staff were friendly and helpful. Would use them again.
March 13, 2026
Reply from National Windscreens - Oswestry
We appreciate your positive feedback. We're happy we could quickly assist you with your new windscreen prior to your MOT, especially after your previous experience. We're glad you found our staff friendly and helpful.
Whole experience was great
Whole experience was great. I arrived at 8.30am and because they knew I had a lot on, it was all done and dusted by 10. Fab service and quality of work.
March 6, 2026
Reply from National Windscreens - Oswestry
We're happy to hear that your experience was great! We appreciate your positive feedback and are glad we could complete the work quickly and efficiently for you.
Very fast efficient service
March 7, 2026
Reply from National Windscreens - Oswestry
We appreciate you sharing! We are so glad you were pleased with our prompt and effective service.
My windscreen was broken and now it is…
My windscreen was broken and now it is fixed. The process of booking was easy. The staff were friendly and accommodating.
All good. Thank you
February 27, 2026
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We're happy to hear that booking was easy and that our staff were friendly and accommodating. Thank you for your review.
The windscreen replacement man was very…
The windscreen replacement man was very cheerful and clearly explained what he would be doing and approximately how long it would take. He did an excellent job and asked me to check his work before he left. 10/10 for him and his work. Many thanks. 😊
February 25, 2026
Reply from National Windscreens - Oswestry
We appreciate your positive feedback. We're happy to hear that the technician was cheerful and clearly explained the replacement process. It's great to know they did an excellent job and ensured you were satisfied with the work. Thank you!
Great customer service!
February 24, 2026
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen was fitted quickly very…
Windscreen was fitted quickly very pleased nice lads , nice waiting room too .
February 17, 2026
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We're happy you were pleased with the quick fitting and the team, and that you liked our waiting room.
Respect
Respect..polite.. an s job well done
Couple of marks on screen which I'm.hoping will go Wen cleaned at car wash
February 18, 2026
Reply from National Windscreens - Oswestry
We're glad you enjoyed your experience with us and appreciate your kind words regarding our team's respect and politeness. We hope the marks on the screen come off after cleaning. Thanks for the feedback!
Could have been better.
The service was good , however I had a two hour round journey and wait 5 days to get it done.
February 11, 2026
Reply from National Windscreens - Oswestry
We appreciate your feedback. We're sorry the wait time and travel were inconvenient, even though the service was good. We'll review our scheduling.
Excellent service
Excellent service, urgent support given, don’t have to wait too long to get the windscreen fixed. Technician is friendly and talks through the process.
February 11, 2026
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We're happy to hear that you received excellent and urgent support, and that the technician was friendly and informative.
Very flexible and helpful.
February 10, 2026
Reply from National Windscreens - Oswestry
We appreciate you sharing that we are flexible and helpful! We are so happy you were pleased with our service.
Great communication and handled very…
Great communication and handled very quickly and efficiently
February 4, 2026
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We are so happy to hear that our communication was great and that we handled everything quickly and efficiently.
Reply from National Windscreens - Oswestry
We're so happy to hear that our staff was lovely and got the job done without any issues. Thank you for your positive feedback!
On time , cheerful and efficient.
The communications over the phone relating to the repair were brilliant - clear , helpful and warm. The engineer came exactly when he said he would , even a few minutes early and did the job speedily and efficiently- and accepted two mugs of tea.
January 20, 2026
Reply from National Windscreens - Oswestry
We appreciate you sharing your experience. We're happy to hear that our communications were clear and helpful, and that the engineer arrived on time and completed the job efficiently.
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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