Fantastic service, friendly staff and car was ready quicker than expected and a brilliant job too.
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See what reviewers are saying
Can never get through to the branch my appointment was booked with , No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to... See more
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Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. I... See more
Company replied
Brilliant! I dropped in unannounced and asked whether it was safe to drive my car with a long crack in the windscreen which had appeared overnight - told unequivocally 'yes' which meant that I could s... See more
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Company details
About National Windscreens - Oswestry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit MC25, Maes Y Clawdd, SY10 8NN, Oswestry, Shropshire, United Kingdom
- 01691-450-028
4.9
Excellent
349 reviews
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Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to book…ready when I arrived and…
Easy to book…ready when I arrived and also finished on time
July 13, 2025
Reply from National Windscreens - Oswestry
We're glad you enjoyed your experience. It's great to know the booking process was easy, and we completed the work promptly. Thanks for your feedback!
Great work, poor choice of locations
The staff and work standard was excellent.
The location at 75 miles as the nearest to Aberystwyth was ridiculous. The next nearest is Cardiff at over 100 miles. Contract the work out to regional companies.
July 7, 2025
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
very helpful and very quick
July 4, 2025
Reply from National Windscreens - Oswestry
We're happy to hear that you found our service helpful and quick. Thank you for your positive feedback; we appreciate it!
Speedily done thank you
July 3, 2025
Reply from National Windscreens - Oswestry
We are happy to hear that your order was completed quickly. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Oswestry
We appreciate you sharing your positive experience! We're so happy to hear that our service was fantastic, friendly, and helpful.
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great communication & helpful via the…
Great communication & helpful via the helpline. Furthermore, the garage we were referred to in Oswestry were really wonderful & provided an excellent service.
June 24, 2025
Reply from National Windscreens - Oswestry
We're happy to hear that our helpline was helpful and the service provided by the garage in Oswestry was excellent. We appreciate you taking the time to share your positive experience!
Easy to book in and helpful staff and…
Easy to book in and helpful staff and replacement screen completed within the timescale quoted
June 23, 2025
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We're delighted to hear that you found it easy to book and that our staff were helpful, completing the screen replacement promptly.
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We're happy to hear our staff were very pleasant, welcoming, and efficient.
Despite getting it wrong first time by…
Despite getting it wrong first time by getting the order wrong Mat in the workshop pulled a blinder and sorted it all out for me
June 20, 2025
Reply from National Windscreens - Oswestry
We're happy to hear that the issue with your order was resolved quickly and efficiently. We appreciate your positive feedback and are grateful for your patience.
The prompt and efficient service was…
The prompt and efficient service was great. The team were friendly and informative
June 20, 2025
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We're happy to hear that you received prompt and efficient service and that the team was friendly and informative.
A very good service from start to…
A very good service from start to finish, all steps explained and fitted windscreen by professional tradesmen within the time frame stated.
June 18, 2025
Reply from National Windscreens - Oswestry
We appreciate your positive feedback. We're delighted to hear that you were happy with the service you received and that the work was completed by professional tradesmen within the stated timeframe.
Reply from National Windscreens - Oswestry
We appreciate you sharing your experience! We're so happy to hear that you received friendly service promptly.
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent Customer Service(Oswestry…
Excellent Customer Service(Oswestry branch) & very happy with standard of workmanship.
Would highly recommend.
June 2, 2025
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We're happy to hear that you received excellent customer service at our Oswestry branch and were very satisfied with the quality of work.
Reply from National Windscreens - Oswestry
We're happy to hear that we met your expectations with our promptness and cleanliness. Thank you!
Reply from National Windscreens - Oswestry
We appreciate your review! We're glad you found our staff friendly, knowledgeable, and helpful.
Windscreen replacement
What a great team ! Kind, courteous, and very professional. Thoroughly recommended.
May 9, 2025
Reply from National Windscreens - Oswestry
Thank you for your kind words and positive review. We are so pleased to hear that you found our team kind, courteous, and professional. We strive to provide excellent customer experiences and your feedback confirms we are on the right track. Your recommendation means a lot to us.
Reply from National Windscreens - Oswestry
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear you found our communication and service to be good. We strive to provide excellent customer experiences.
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