Good communication. Very easy to book the appointment The team at Oswestry are amazing. Very polite and professional It was a very warm day. They even gave us some chilled water Really happy... See more
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Can never get through to the branch my appointment was booked with , No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to... See more
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I've (unfortunately) had to use Nat. Windscreens (in Oswestry) twice in the past year, and the service is excellent. The staff are always polite and helpful, the communication to arrange appointment... See more
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Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. I... See more
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Company details
About National Windscreens - Oswestry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit MC25, Maes Y Clawdd, SY10 8NN, Oswestry, Shropshire, United Kingdom
- 01691-450-028
4.8
Excellent
340 reviews
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Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We're happy to hear our staff were very pleasant, welcoming, and efficient.
Despite getting it wrong first time by…
Despite getting it wrong first time by getting the order wrong Mat in the workshop pulled a blinder and sorted it all out for me
June 20, 2025
Reply from National Windscreens - Oswestry
We're happy to hear that the issue with your order was resolved quickly and efficiently. We appreciate your positive feedback and are grateful for your patience.
The prompt and efficient service was…
The prompt and efficient service was great. The team were friendly and informative
June 20, 2025
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We're happy to hear that you received prompt and efficient service and that the team was friendly and informative.
A very good service from start to…
A very good service from start to finish, all steps explained and fitted windscreen by professional tradesmen within the time frame stated.
June 18, 2025
Reply from National Windscreens - Oswestry
We appreciate your positive feedback. We're delighted to hear that you were happy with the service you received and that the work was completed by professional tradesmen within the stated timeframe.
Reply from National Windscreens - Oswestry
We appreciate you sharing your experience! We're so happy to hear that you received friendly service promptly.
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent Customer Service(Oswestry…
Excellent Customer Service(Oswestry branch) & very happy with standard of workmanship.
Would highly recommend.
June 2, 2025
Reply from National Windscreens - Oswestry
We appreciate your positive feedback! We're happy to hear that you received excellent customer service at our Oswestry branch and were very satisfied with the quality of work.
Reply from National Windscreens - Oswestry
We're happy to hear that we met your expectations with our promptness and cleanliness. Thank you!
Reply from National Windscreens - Oswestry
We appreciate your review! We're glad you found our staff friendly, knowledgeable, and helpful.
Windscreen replacement
What a great team ! Kind, courteous, and very professional. Thoroughly recommended.
May 9, 2025
Reply from National Windscreens - Oswestry
Thank you for your kind words and positive review. We are so pleased to hear that you found our team kind, courteous, and professional. We strive to provide excellent customer experiences and your feedback confirms we are on the right track. Your recommendation means a lot to us.
Reply from National Windscreens - Oswestry
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear you found our communication and service to be good. We strive to provide excellent customer experiences.
No response
Been trying to get through for several hours on the 24hr helpline, just goes to some lovely music, not much help though. Answering the phone would be a bonus!!
May 13, 2025
Unprompted review
Reply from National Windscreens - Oswestry
We understand your frustration with the helpline. We are committed to providing excellent customer service and are working to improve our response times. Thank you for bringing this to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Speedy Friendly Service
April 24, 2025
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Oswestry
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We are glad to hear that you found our service great and our staff friendly and helpful.
the guys were polite
the guys were polite, informed me how long it would take & was offered refreshments whilst i waited, easy place to find, would recommend.
April 25, 2025
Reply from National Windscreens - Oswestry
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent customer service, and we're happy to know our team was able to assist you. Thank you for choosing us and for your recommendation.
Reply from National Windscreens - Oswestry
Thank you for your kind words. We're glad to hear you had a positive experience with our service. We appreciate your feedback and will continue to strive for excellence.
Reply from National Windscreens - Oswestry
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear that you found our service great, fast, efficient, and friendly. Your feedback is valuable to us and helps us ensure we are providing excellent service to our customers.
Reply from National Windscreens - Oswestry
We're delighted to hear that you had a positive experience with our fitter. Their friendliness and expertise are truly appreciated. We strive to provide excellent service and are glad you were satisfied.
Very efficient and polite service
March 30, 2025
Reply from National Windscreens - Oswestry
Thank you for your kind review! We're delighted to hear that you found our service efficient and polite. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Excellent service by the Oswestry…
Excellent service by the Oswestry National Windscreens. Polite and quick service. Couldn’t fault them.
March 28, 2025
Reply from National Windscreens - Oswestry
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and found the team to be polite and efficient. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
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