Friendly, knowledgeable and helpful staff. Only lost one star because of an issue with the new screen. They tried to resolve quickly, but conceded would need a replacement screen to resolve. Appoin... See more
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See what reviewers are saying
Great service. New screen fitted with ADAS. No problems. All went to plan and called to collect within the timescale given.
Company replied
Booking process was nice and easy as was paying for the windscreen. Dropped my car off with no issue the member of staff I dealt with when dropping it off let me drop it off just before 8:30. Howeve... See more
Company replied
Took my car there following vandalism to my windscreen, the managed the whole insurance stuff, despite National failing to contact my insurance company to seek authorisation, they accepted my car an... See more
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Company details
About National Windscreens - Peterborough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
1 Carr Road, Fengate, PE1 5YA, Peterborough, Cambridgeshire, United Kingdom
- 01733-785-027
4.5
Excellent
686 reviews
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It took a while to get a booking and…
It took a while to get a booking and despite on the day they couldn't come to my house because of the rain. The service was very good
June 6, 2025
Reply from National Windscreens - Peterborough
We appreciate your patience in securing a booking. We regret that the weather affected our ability to provide service at your home. We're glad you found the service to be good!
Reply from National Windscreens - Peterborough
We appreciate you sharing your experience with our good and quick service!
Clear requirements for delivery
Clear requirements for delivery, clear instructions about how to avoid washing or applying pressure for a few days, prompt message sent when completed.
May 29, 2025
Reply from National Windscreens - Peterborough
We're happy to hear that our delivery requirements and aftercare instructions were clear and helpful. We appreciate you mentioning our prompt communication upon completion. Thank you for your positive feedback!
Very good, only a very minor niggle
No acknowledgement on arrival and made to wait a few minutes but otherwise service was very good.
June 3, 2025
Reply from National Windscreens - Peterborough
We appreciate your feedback and are pleased that you found the service very good. We regret that your arrival wasn't properly acknowledged, and we'll address this.
Efficient
Friendly staff, professional, kept informed from start to end of job, impressive all round service.
May 19, 2025
Reply from National Windscreens - Peterborough
We're happy to hear our staff was friendly and professional and that you were kept informed throughout the job. We appreciate your positive feedback on our service!
Everything was great just think that…
Everything was great just think that the window screen could of been a bit cleaner there was areas where it was smeary.
May 13, 2025
Reply from National Windscreens - Peterborough
We're glad you enjoyed your experience. We appreciate your feedback and will address the window screen cleanliness.
Annoyed
Honestly very happy that I got a new window fitted but when I came back to the car, lots of rubbish was left in the car from the install. Little bits of rubber everywhere.
Also the newly fitted rubber window surround is poorly trimmed.
May 9, 2025
Reply from National Windscreens - Peterborough
We appreciate your feedback and understand your frustration with the debris left in your car and the poorly trimmed window surround. We strive to provide a clean and professional installation experience for all our customers. We will take your feedback into account to improve our processes and ensure a more satisfactory experience for future customers.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Peterborough
We appreciate your kind words and are glad you found our service easy, simple, and fast.
Windscreen chip repair
Excellent experience dealing with National Windscreens. I reported a stone chip in my windscreen.
May 10, 2025
Reply from National Windscreens - Peterborough
We're delighted to hear about your positive experience with National Windscreens. We strive to provide excellent customer service and are glad you found our service helpful.
Staff were friendly
Staff were friendly, polite and helpful.
Let me know as soon as my vehicle was ready to collect.
Place was easy to find.
April 22, 2025
Reply from National Windscreens - Peterborough
Thank you for your positive review! We are thrilled to hear that you found our staff friendly, polite, and helpful. We appreciate you acknowledging the communication regarding your vehicle's readiness. We strive to provide excellent customer service and are glad that we were able to meet your needs. We appreciate your feedback.
Reply from National Windscreens - Peterborough
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We are glad to hear that you found our staff friendly and efficient.
Reply from National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Prompt efficient service
April 24, 2025
Reply from National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Mixed experience
I didn’t like the fact I was booked in for a fitting on my drive 2 days after I called. I made arrangements to be here and then received a message to say that I would have to book an appointment at the garage for calibration but had to wait 16 days.
However when I arrived the staff were lovely, friendly and efficient and I only had to wait 2 hours not 4 as indicated.
April 23, 2025
Reply from National Windscreens - Peterborough
We appreciate you taking the time to share your experience. We understand your frustration with the scheduling process and the delay in the calibration appointment. We strive to provide a seamless and efficient experience for our customers, and we will take your feedback into consideration as we work to improve our scheduling procedures.
We are glad to hear that you found the staff to be friendly and efficient, and that your wait time was shorter than anticipated. We value your feedback and will continue to work hard to provide excellent service to all our customers.
The camera housing was broken
The camera housing was broken, not told after fitting of new windscreen. Has been inspected and awaiting new housing.
April 17, 2025
Reply from National Windscreens - Peterborough
We understand your frustration with the broken camera housing. We appreciate you bringing this to our attention and are glad you're getting a new housing. We're committed to providing excellent service and will review our processes to ensure this doesn't happen again.
Reply from National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen wasn't fitted and inspected…
Windscreen wasn't fitted and inspected properly before hand over. It had been pushed to the left side, leaving a gap on the right side and also the same error with the top of the screen as the glass is sitting much more lower, covering half of the car identification number.
While I have accepted a refund of the excess due to the poor standard of work, there hasn't been an offer to fix the issue due to their negligence or even, as a gesture of good will to correct the poor work done.
I then received an email stating an appointment was scheduled and work has since been completed and this is not true. I've sent an email about a week ago and still waiting for a response.
April 11, 2025
Reply from National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Kind regards,
National Windscreens
Screen fitted faulty
Screen fitted faulty, had to wait for a long time for the screen to be fitted no mobile fitting service. Lady is n office very unhappy!
April 15, 2025
Reply from National Windscreens - Peterborough
We understand your frustration with the recent screen fitting experience. We value your feedback and will use it to improve our services. We strive to provide a positive experience for all our customers and apologize that this was not the case for you.
Really good service and friendly staff
April 11, 2025
Reply from National Windscreens - Peterborough
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We strive to provide excellent customer service and are glad to hear you found our service good and our staff friendly.
Top service from National Windscreen…
Top service from National Windscreen Peterborough!!! My Q5 needed replacement was booked in for 8:30am and it got done within 2 hours!!! Including camera re-calibration. Superb!!
April 15, 2025
Reply from National Windscreens - Peterborough
We're thrilled to hear about your positive experience at our Peterborough location. It's wonderful to know that you were happy with the service you received and that your Q5's windscreen replacement was completed efficiently, including the camera recalibration. We appreciate your kind words and will share your feedback with our team.
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