Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... See more
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Location
Switch locationWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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See what reviewers are saying
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... See more
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The initial booking was very easy. All staff were very courteous at all times. However, it took two weeks and three visits from an engineer to finally get the correct trim ordered so that the windscre... See more
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Through no fault of National Windscreens, I had a four week wait time for the replacement rear quarter privacy glass window for my 2008 Ford Focus Estate. Given the age of the vehicle and the low pr... See more
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Company details
About National Windscreens - Portsmouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, United Kingdom
- 023-8181-0692
4.8
Excellent
860 reviews
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Reply from National Windscreens - Portsmouth
We're so happy to hear that our booking process was fast and easy for you. We appreciate your positive feedback!
Outstanding customer service
Outstanding customer service. The team went above and beyond to help me resolve an issue with my rear view mirror, exacerbated by previous new windscreen fitted by their competitor. They were just amazing. Shout outs to Darren and Dane in particular.
August 6, 2026
Unprompted review
Reply from National Windscreens - Portsmouth
We're delighted to hear about your outstanding experience with our customer service. It's wonderful that our team went above and beyond to resolve the issue with your rearview mirror. We're so pleased you found our team amazing!
Glass replacement - good work but a 4-week wait
Through no fault of National Windscreens, I had a four week wait time for the replacement rear quarter privacy glass window for my 2008 Ford Focus Estate. Given the age of the vehicle and the low probability of breakage (in this case it was vandalism), there is no OEM or after-market glass supply. National had to fit a glass window sourced from a breaker's yard.
On the plus side, the technician's glass installation work was excellent.
June 29, 2026
Reply from National Windscreens - Portsmouth
We appreciate you taking the time to share your experience. We understand the frustration of a four-week wait, especially when dealing with vandalism and limited parts availability for an older vehicle. We're pleased to hear that our technician's installation work was excellent despite the challenges.
Reply from National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great 😊 really easy to deal with
Great 😊 really easy to deal with. Reminder text of when your national windscreens person is coming to you. They even have a tracker so you can see where they are. Really easy process. I had a whole windscreen replaced by them. Professional and friendly guy who sorted my windscreen out. Thanks
July 20, 2026
Reply from National Windscreens - Portsmouth
We're delighted to hear you found our service easy to deal with, from the reminder texts to the tracker. We're glad the process was smooth and that our professional and friendly technician replaced your whole windscreen.
Good Job, well done
Well informed, good communication on the day, tidy job, friendly staff
July 20, 2026
Reply from National Windscreens - Portsmouth
We're so pleased you found our team well-informed, communicated well, and completed a tidy job. Thank you for your wonderful feedback!
They made it in the morning like I…
They made it in the morning like I asked for and it took them less than an hour to do. The staff were friendly especially when I told them I couldn’t get the back part of my dash cam off the original window so they got it off and gave me a new sticker for it.
July 20, 2026
Reply from National Windscreens - Portsmouth
We're delighted to hear that we were able to accommodate your morning request and complete the work efficiently. It's wonderful that our staff were friendly and assisted you with your dash cam.
Reply from National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Caring staff, excellent service and perfect workmanship
Only a few days waiting time to get a time for fitting the new shield, job carried out very professionally and on time. Can’t fault the service.
July 18, 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that you experienced only a short waiting time for your new shield fitting. It's wonderful that the job was carried out professionally and on time!
A very simple end to end process
A very simple end to end process. Although the fitting was delayed due to the type of glass, the team were really professional throughout.
July 17, 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that the end-to-end process was simple and that our team was professional throughout, even with the delay due to the type of glass. Thank you for your wonderful feedback!
Reply from National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Portsmouth
We're so pleased to hear that you found our service to be speedy, professional, polite, and courteous. Thank you for your wonderful feedback!
Excellent service
Excellent service, quick and efficient. Had the job done at my home arrived in very good time. Good advice given and did an excellent job. Very happy with the result.
Good staff and very easy booking and payment process
July 3, 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear you received excellent service that was quick and efficient. We're glad our team arrived in good time, provided good advice, and did an excellent job. We appreciate your positive feedback on our staff and the easy booking and payment process.
The fitter was exceptionally helpful
The fitter was exceptionally helpful, the entire booking experience was straightforward, and I was kept looped in every step of the way.
July 16, 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that our fitter was exceptionally helpful and that your entire booking experience was straightforward. It's wonderful that we kept you informed every step of the way!
Reply from National Windscreens - Portsmouth
We're so pleased to hear that our engineer did a brilliant job all around. Thank you for your wonderful feedback!
Reply from National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Really good
Really good, minimal fuss - slight issue with an upsell not working out but comms from the person doing the job honest, upfront and refund processed without any intervention. Top work all round.
July 13, 2026
Reply from National Windscreens - Portsmouth
We're delighted to hear you had such a positive experience with our service. We're glad our team was honest and upfront, and that the refund was processed smoothly.
When on arrival the staff were helpful…
When on arrival the staff were helpful and polite.they explained the process and rang me when the job was done .
July 7, 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that our staff were helpful and polite upon your arrival. It's wonderful that they explained the process clearly and kept you informed when the job was completed.
This was the second windscreen chip…
This was the second windscreen chip that was needed and once again the contact, booking and repair went very smoothly and efficiently. All the people involved were helpful and courteous.
July 10, 2026
Reply from National Windscreens - Portsmouth
We're so pleased to hear that your second windscreen repair went smoothly and efficiently! It's wonderful to know that everyone involved was helpful and courteous.
Excellent service all round
Excellent service all round. Booking process quick and easy. Staff very polite, friendly and professional in their approach and customer care.
I was kept very well informed and updated throughout the process. The fitter was very helpful in providing guidance on where nearby to go to pass the time. All work carried out professionally and on time. Cleanliness upon completion of the job was excellent. A very satisfying service and highly recommended.
July 9, 2026
Reply from National Windscreens - Portsmouth
We're happy to hear you received excellent service all around! It's wonderful to know the booking process was quick and easy, and that our staff were polite, friendly, and professional. We appreciate your feedback on being kept well-informed and updated throughout the process. Thank you for your high recommendation!
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