Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... See more
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Location
Switch locationWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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See what reviewers are saying
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... See more
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The initial booking was very easy. All staff were very courteous at all times. However, it took two weeks and three visits from an engineer to finally get the correct trim ordered so that the windscre... See more
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Through no fault of National Windscreens, I had a four week wait time for the replacement rear quarter privacy glass window for my 2008 Ford Focus Estate. Given the age of the vehicle and the low pr... See more
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Company details
About National Windscreens - Portsmouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, United Kingdom
- 023-8181-0692
4.8
Excellent
860 reviews
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Lovely humans and great service
Lovely humans, great service. Easy to book online and make changes.
June 5, 2026
Reply from National Windscreens - Portsmouth
We're so glad you found our team lovely and our service great. Thank you for your kind words!
Reply from National Windscreens - Portsmouth
We appreciate your kind words!
Reply from National Windscreens - Portsmouth
We're glad you enjoyed your experience. We appreciate your kind words.
Great communication from the start
Great communication from the start. Really friendly service and job completed quicker than expected.
June 2, 2026
Reply from National Windscreens - Portsmouth
We're so pleased our communication was great and our friendly service completed the job quickly. Thank you!
Reply from National Windscreens - Portsmouth
We appreciate your kind words! We're glad you were pleased.
Reply from National Windscreens - Portsmouth
We appreciate your kind words.
Reply from National Windscreens - Portsmouth
We appreciate your kind words about our polite and accommodating staff. Thank you.
Very prompt and professional.
June 1, 2026
Reply from National Windscreens - Portsmouth
We appreciate your kind words.
Volvo XC40 heated screen so ADAS…
Volvo XC40 heated screen so ADAS complications meant I had to drop the vehicle off, get picked up and taken back when the car was ready. So 3 x 22 mile round trips overall.
However the job was done well and quite quickly with no damage to paintwork or trim. The inside of the new screen was left a bit smeary but that’s the only criticism.
June 1, 2026
Reply from National Windscreens - Portsmouth
We appreciate your feedback and are glad the job was done well and quickly. We understand the inconvenience of the multiple trips and apologize for the smeary screen. We will address this with our team.
Quick and easy
May 22, 2026
Reply from National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Needed side window replaced at short…
Needed side window replaced at short notice. Customer support found my nearest appointment on a Bank Holiday and Liam did a great job - and quickly too.
May 25, 2026
Reply from National Windscreens - Portsmouth
We're so glad we could assist with your window replacement quickly, even on a Bank Holiday! We appreciate your positive feedback.
So professional
Needed a Skoda Yeti rear screen after careless breakage!
Fitted by Ryan in 1hour having booked in via Insurance
Swift professional and great service
May 23, 2026
Reply from National Windscreens - Portsmouth
We're so glad to hear we could assist with your rear screen replacement swiftly and professionally. Thank you for your kind words!
Reply from National Windscreens - Portsmouth
We're so pleased you received excellent service and efficient fitting. Thank you for your feedback!
Had a problem with a replacement…
Had a problem with a replacement windscreen , sorted it no hassle. Thanks
May 18, 2026
Reply from National Windscreens - Portsmouth
We are so glad we could resolve your windscreen issue without hassle. Thank you for your kind feedback!
Great personal interaction
Great personal interaction, explaining issues with new and original installation.
May 20, 2026
Reply from National Windscreens - Portsmouth
We're so glad we could clearly explain everything for you. Thank you for your kind words!
Rang up multiple times before my…
Rang up multiple times before my appointment to confirm the total will be £135 and they agreed, on the day i was charged £175 so I called up to be refunded the difference and a week later still nothings happened. Now I try calling and can’t get through
May 14, 2026
Reply from National Windscreens - Portsmouth
We appreciate you bringing this to our attention. We are concerned to hear about the discrepancy in pricing and the difficulty you've experienced reaching us. We are looking into this matter to understand what happened.
Very good service
May 15, 2026
Reply from National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
We received a really thorough service…
We received a really thorough service with the replacement of the windscreen on my i3. Thank you to the team for going over and above to ensure the car was as good as new.
May 2, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback. We're so happy to hear that you received thorough service and that our team ensured your car was as good as new.
Quick and painless. So professional!
From start to finish the process was well explained, quick, and painless.
It was ironic that the chip in the windscreen happened on the way to a cruise holiday. Which then led us to the next problem, no access to the car during the cruise but this wasn't an issue and Darren came out to our house 3 days after getting back. We were told of the costs and possibility of it not working (due to the location of the chip) over the phone but Darren worked his magic and to be honest I can't see it from the driving seat at a all.
Ours was done with insurance so £25 was a small price to pay.
I'm really happy with the speed, price, and service I received and would recommend National Windscreens to anyone with a similar issue.
May 7, 2026
Reply from National Windscreens - Portsmouth
We are so pleased to hear that the process was well-explained, quick, and painless for you. It's wonderful to know that our technician was able to resolve the chip in your windscreen effectively, especially given the challenging timing with your holiday. We truly appreciate your kind words regarding our speed, price, and service, and your recommendation means a lot to us.
Appreciated Service and Perseverance
I have just used the services of National Windscreens to replace a rear window of my Honda Civic that was shattered by a flying bolt ejected from a maintenance companies sit down mower ! To the credit of the experienced fitter ( Darren from the Portsmouth Branch ) noticed that the glass supplied had a "warped buckle" preventing the glass from fixing safely and rejected the fit. Same issue happened on the second attempt but third time lucky and changed supplier perfect replacement. Appreciated their professionalism as a company and team to keep me well informed and to persevere to get things right !
April 2, 2026
Reply from National Windscreens - Portsmouth
We are so glad to hear about your positive experience with us. We appreciate you highlighting the professionalism and perseverance of our team in ensuring your repair was completed perfectly. Thank you for your kind words.
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