Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... See more
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Location
Switch locationWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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See what reviewers are saying
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... See more
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The initial booking was very easy. All staff were very courteous at all times. However, it took two weeks and three visits from an engineer to finally get the correct trim ordered so that the windscre... See more
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Through no fault of National Windscreens, I had a four week wait time for the replacement rear quarter privacy glass window for my 2008 Ford Focus Estate. Given the age of the vehicle and the low pr... See more
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Company details
About National Windscreens - Portsmouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, United Kingdom
- 023-8181-0692
4.8
Excellent
860 reviews
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The lady on the phone explained things…
The lady on the phone explained things carefully and enabled me to sort out my windscreen effortlessly.
Matt, at the Portsmouth branch fitted the new screen. He was very friendly and helpful and did a really good job. He even recommended a coffee shop which was also friendly and gave excellent service and coffee.
April 28, 2026
Reply from National Windscreens - Portsmouth
We appreciate you sharing your feedback. We're happy to hear that our phone service was helpful and that the new screen fitting at the branch went well. It's great to know you were pleased with the service you received. Thank you.
Replacement Windscreen
Greeted by very peronable individual who told me he was going to be fitting my new windscreen. Explained how the process would work-all good
However on returning to collect my vehicle was advised that although the new windscreen had been fitted the job could not be marked as complete as it had not been possible to reset all the codes on the on board information system and that I would have to bring my vehicle back in to hopefully have the codes reset. Individuals who dealt with me were very pleasant and apologetic but fact remains it’s highly inconvenient for me to have to bring my vehicle back in.
May 5, 2026
Reply from National Windscreens - Portsmouth
We appreciate your feedback and are sorry the recalibration wasn't completed during your appointment. We know it's inconvenient to return, and we'll do our best to resolve this quickly. Thanks for your patience.
Reply from National Windscreens - Portsmouth
We appreciate you sharing that you found our service punctual, reliable, and professional, with a smile to the customer!
Staff were helpful
Staff were helpful. It took longer than they anticipated to do the windscreen change but they kept me updated on this.
April 30, 2026
Reply from National Windscreens - Portsmouth
We're glad to hear that our staff were helpful and kept you informed about the windscreen change. We appreciate you bringing this to our attention and for your positive feedback.
Reply from National Windscreens - Portsmouth
We appreciate you sharing that we provided a great service! We are so happy you recommend us.
Quick easy booking and friendly staff
Quick easy booking and friendly staff. Work completed quickly and efficiently.
April 29, 2026
Reply from National Windscreens - Portsmouth
We appreciate you sharing that the booking was quick and easy, and that our staff were friendly. We're also glad the work was completed quickly and efficiently!
Great communication, lovely service.
Following my booking I received a call to let me know that the correct windscreen for my vehicle would need to be ordered so may delay the installation. This was far better than my experience with another company who just repeatedly ordered the wrong windscreen. Installation went without a hitch, staff were friendly and helpful.
April 28, 2026
Reply from National Windscreens - Portsmouth
We appreciate you sharing your experience. We're happy to hear that you were informed about the need to order the correct windscreen, and that the installation went smoothly with our friendly staff. Thank you for your positive feedback.
Reply from National Windscreens - Portsmouth
We appreciate you sharing that you received great service and communication! We are so happy you were pleased with our work.
Brilliant service
Windscreen engineer arrived on time, and was very professional and removed bits off of my screen for me due to not being very well that day.
April 23, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We're happy to learn that the engineer arrived on time, was professional, and assisted you with your screen while you were unwell.
Great engineer
April 20, 2026
Reply from National Windscreens - Portsmouth
Thank you for your positive feedback!
Reply from National Windscreens - Portsmouth
We appreciate you sharing that our technician was helpful and efficient! We are so happy you were pleased with us.
Excellent service
Excellent service.
The gentleman was extremely knowledgeable, super efficient & did an amazing job.
April 22, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We are so happy to learn that the technician was knowledgeable and efficient, and provided an amazing service.
Good communication
Good communication, friendly service. Was completed on schedule. Would recommend.
April 22, 2026
Reply from National Windscreens - Portsmouth
We appreciate your feedback! We are so glad to learn that our communication was good, the service friendly, and that it was completed on schedule.
Reply from National Windscreens - Portsmouth
We appreciate you sharing that our service was excellent in every department! We are so happy you were pleased with us.
Good work
Good work, clean and perfect work. Staff are very good and very professional
April 21, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We are so happy to learn that you were pleased with our staff and their clean, perfect, and professional work.
Very efficient service
Fitter kept me advised of arrival time
Was very pleasant when arrived and completed work quickly and effectively.
April 18, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We're so happy to learn that you were informed of the arrival time and that the work was completed quickly and effectively.
3 days turned in to 3 weeks
Promised a 2-3 day fit time for a side window on my car, eventually fitted nearly 3 weeks later leaving the car unsecure. Poor communication all the way through, I had to chase several times for updates only to be told there was none. Poor service, unfortunately I had no choice as they were the company given to me by my insurance company.
April 14, 2026
Reply from National Windscreens - Portsmouth
We regret to hear about the delayed fitting of your car window and the lack of communication. We appreciate you bringing this to our attention. We'll review what happened to prevent similar issues in the future. Thank you for your feedback.
Excellent job done
April 14, 2026
Reply from National Windscreens - Portsmouth
Thank you for your positive feedback!
Reply from National Windscreens - Portsmouth
We appreciate you sharing that our service was great, polite, and professional! We are so happy you were pleased with us.
Very helpful at the centre
Very helpful at the centre, work was completed in a timely manner.
April 3, 2026
Reply from National Windscreens - Portsmouth
We appreciate you sharing that the centre was very helpful and the work was completed in a timely manner! We are so pleased.
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