Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... See more
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Location
Switch locationWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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See what reviewers are saying
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... See more
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The initial booking was very easy. All staff were very courteous at all times. However, it took two weeks and three visits from an engineer to finally get the correct trim ordered so that the windscre... See more
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Through no fault of National Windscreens, I had a four week wait time for the replacement rear quarter privacy glass window for my 2008 Ford Focus Estate. Given the age of the vehicle and the low pr... See more
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Company details
About National Windscreens - Portsmouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, United Kingdom
- 023-8181-0692
4.8
Excellent
860 reviews
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Quick and efficient
Quick and efficient
Informed me of progress
Gave me replacement stickers
Clear instructions re aftercare
April 3, 2026
Reply from National Windscreens - Portsmouth
We're happy to hear that you found our service quick and efficient. We appreciate your positive feedback regarding our communication, replacement stickers, and aftercare instructions.
The technician Matt was top notch
The technician Matt was top notch, treated my car well and did a wonderful job on my new screen, handled well from start to finish, the guy in reception however was very rude and completely ignored me until another chap finally came over and helped me. Otherwise, I was 100 percent happy
April 8, 2026
Reply from National Windscreens - Portsmouth
We appreciate your feedback and are happy to hear that the technician provided excellent service. We will address your concerns about the reception experience to ensure a better visit for everyone.
Reply from National Windscreens - Portsmouth
We appreciate you sharing that our service was excellent and efficient! We are so happy you were pleased with the staff.
Great customer service. Real professionals.
I am very satisfied with the level of service, even though I arrived more than an hour late due to a fault with my car. The team gave me all the attention I needed, welcomed me with a smile, and took the car into the workshop straight away. I had been informed in advance that the windscreen replacement might take up to four hours, but they completed the job within two and a half hours. Their attitude was extremely professional. I hope they continue in the same way. Thank you very much to all of them.
April 6, 2026
Reply from National Windscreens - Portsmouth
We're happy to hear that you were satisfied with our service, even with the delay. We appreciate your positive feedback regarding our team's professionalism and efficiency in completing the windscreen replacement. Thank you!
Reply from National Windscreens - Portsmouth
We appreciate you sharing that we were helpful and kept you informed. We are so happy you had a positive experience with our service.
Efficient and pleasant staff.
April 3, 2026
Reply from National Windscreens - Portsmouth
We appreciate you sharing that our staff was efficient and pleasant! We are so happy you were pleased with our team.
Our experience with National…
Our experience with National windscreens of Portsmouth was wonderful. We were greeted with coffee and got nothing but professionalism and kindness. They educated us on what they were doing and how long it would take. We ended up sitting by the beach to wait. Once done they called us and we walked back from the beach to collect. All in all a wonderful experience! Thank you, Dane, for running a great shop!
March 29, 2026
Reply from National Windscreens - Portsmouth
We're happy to hear you had such a wonderful experience with our Portsmouth team! We appreciate you mentioning the professionalism, kindness, and clear communication. It's great you enjoyed the location while you waited. Thank you for your positive feedback!
Really good service especially being a…
Really good service especially being a woman on her own .
March 28, 2026
Reply from National Windscreens - Portsmouth
We're glad you felt supported and valued as a customer. Thank you for sharing your positive experience with our service.
A very good service
A very good service. They made me aware of what could happen to the A pillar covers on my R56 Mini. No other troubles as of yet.
April 2, 2026
Reply from National Windscreens - Portsmouth
We're happy to hear that you had a very good service experience! Thank you for your positive feedback, and we appreciate you bringing the A pillar covers to our attention.
Check your V5
There was an issue that looks like it was a DVLA category listing which caused a issue actually finding the glass, once that was sorted everything went like clockwork
If you have a van make sure it’s listed correctly as mine had been customised by a previous owner
March 27, 2026
Reply from National Windscreens - Portsmouth
We appreciate you bringing the listing issue to our attention. We're glad everything proceeded smoothly once that was resolved. Thanks for the feedback regarding customized vans; we will look into this.
The windscreen was fitted efficiently…
The windscreen was fitted efficiently but the car was a mess inside.
March 26, 2026
Reply from National Windscreens - Portsmouth
We appreciate your feedback and are pleased the windscreen was fitted efficiently. We're sorry the interior was left in a mess, and we'll address this.
very good service with helpful staff
March 31, 2026
Reply from National Windscreens - Portsmouth
We appreciate you sharing that our staff was helpful and service very good! We are so happy you were pleased with our team and service.
Reply from National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Portsmouth
We're happy you found great value in our well-explained process. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Portsmouth
We appreciate you sharing that we provided great, timely, and efficient service! We are so happy you were pleased with us.
Very professional staff
Very professional staff. Knowledgeable and friendly. Got the job done as indicated at drop off time. Whilst fitting the panoramic roof glass the technician also fixed my sun blind which had not worked for a year or so. Very grateful with the work completed. Thankyou
March 20, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that you found our staff professional, knowledgeable, and friendly. It's great to know the job was completed as expected and that the technician fixed your sun blind. Thank you!
Reply from National Windscreens - Portsmouth
We appreciate you sharing that our service was prompt, efficient, careful, and courteous! We are so happy you were pleased with our team.
Everything was really easy to book and…
Everything was really easy to book and very quick at replacing the Windscreen and staff were friendly
March 2, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback. We're so happy to learn that booking was easy, the windscreen replacement was quick, and our staff were friendly.
Polite and very efficient
Polite and very efficient. They kept me informed from booking my car in up to when I picked it when it was finished. Throughly recommend them.
March 13, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that you experienced a polite and efficient service, and that you were kept informed throughout the entire process.
Cooperative and friendly
Everyone was really friendly and helpful and explained all that was being done.
March 13, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We're so happy to learn that everyone was friendly and helpful and explained the work performed for you.
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