Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... See more
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Location
Switch locationWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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See what reviewers are saying
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... See more
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The initial booking was very easy. All staff were very courteous at all times. However, it took two weeks and three visits from an engineer to finally get the correct trim ordered so that the windscre... See more
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Through no fault of National Windscreens, I had a four week wait time for the replacement rear quarter privacy glass window for my 2008 Ford Focus Estate. Given the age of the vehicle and the low pr... See more
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Company details
About National Windscreens - Portsmouth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, United Kingdom
- 023-8181-0692
4.8
Excellent
860 reviews
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Very professional
Very professional, kept me in the loop, when windscreen was delayed. Excellent service. Matt and Liam superb.
March 12, 2026
Reply from National Windscreens - Portsmouth
We appreciate you taking the time to leave us this wonderful feedback. We're happy to hear that you were kept informed about the delay and that you had an excellent experience.
Very efficient
Very efficient, friendly bunch of people. They did a fantastic job at short notice. Cannot fault National Windscreens
March 12, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We're so happy to learn that you found our team efficient and friendly, and that they did a fantastic job at short notice.
Brilliant service
Brilliant service
From the first contact, to directions to a great cafe, the lads at the Portsmouth branch were simply fantastic. Well done and Thanks!
March 11, 2026
Reply from National Windscreens - Portsmouth
We appreciate you taking the time to leave us a review. We're so happy to learn that you received brilliant service from our Portsmouth branch and enjoyed the cafe recommendation. Thanks!
Reply from National Windscreens - Portsmouth
We're glad you had a good experience. Thank you for your positive feedback; it means a lot to us.
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We are so happy that you were looked after well and pleased with our good service.
Reply from National Windscreens - Portsmouth
We appreciate you sharing that you received a 1st class repair completed promptly! We are so happy you had a positive experience with us.
Reply from National Windscreens - Portsmouth
We're happy to hear that our online process was simple and convenient for you. Thank you for your positive feedback; we appreciate it.
Really good service
Really good service. Kept me updated on progress and completed quickly.
March 2, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We are so happy to learn that you received really good service and were updated on progress, and that it was completed quickly.
Reply from National Windscreens - Portsmouth
We're happy to hear that your experience was seamless! We appreciate you sharing your positive feedback with us.
Nice polite young man
Nice polite young man, told me how long it would take to replace the windscreen, and the aftercare required
February 24, 2026
Reply from National Windscreens - Portsmouth
We're happy to hear that you had a positive experience! We appreciate your feedback regarding the clear communication about the service and aftercare.
Good communication
Good communication, 2 hour window of time booking rather than wasting the entire day, quick, speedy and fantastic service when the fitter arrived.
February 27, 2026
Reply from National Windscreens - Portsmouth
We're happy to hear that you found our communication helpful and the service quick and efficient. We appreciate your positive feedback regarding the convenient booking window.
Reply from National Windscreens - Portsmouth
We appreciate you taking the time to share your positive experience; it means a lot to our team.
don't recomend !!
They changed my windshield on 12.12.2025 with a low budget, it was not original, and in a short time the windshield was already damaged! a cracked line appeared from the right to the center, which affected driving, and a month later, a small pebble from the highway touched the windshield and already made a hole! If it was original, nothing happened! So now, because of their cheap windshields, I can't drive my car!
December 22, 2025
Unprompted review
Reply from National Windscreens - Portsmouth
We appreciate your feedback and regret to hear about the issues with the windshield replacement. We're concerned about the damage you experienced and the impact on your driving. We'll review your case to see how we can improve our service.
Very professional and courteous…
Very professional and courteous operatives. From booking to windscreen replacement was efficient and quick.
February 24, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback! We're so happy to learn that our operatives were professional and courteous and that the booking and replacement were efficient and quick.
Reply from National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
From booking the appointment to driving…
From booking the appointment to driving away with the new windscreen, the whole thing was seamless and professional. My fitter knew exactly what he was doing and explained the process, the fitting itself was professionally done and am very satisfied.
February 24, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that the entire process, from booking to completion, was seamless and professional. It's great to know that our fitter explained the process well and completed the fitting professionally, leaving you very satisfied.
Friendly professional team
Friendly professional team. Sorted my new windscreen quickly.
February 19, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback. We're so happy to hear that our team sorted your new windscreen quickly and that you found them friendly and professional.
The fitter was excellent.
The fitter was very polite and courteous and clearly knew what he was doing.
Very professional job completed efficiently and diligently.
February 11, 2026
Reply from National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that the fitter was polite and courteous, and that the job was completed professionally, efficiently, and diligently.
Repair was good and promptly executed.
February 19, 2026
Reply from National Windscreens - Portsmouth
We appreciate you sharing that the repair was good and promptly executed! We are so happy you had a positive experience with us.
Reply from National Windscreens - Portsmouth
We're happy to hear that you were kept informed. Thank you for your positive feedback; we appreciate it greatly.
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