I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The... See more
Company replied
Location
Switch locationCambridge House, 1 Cambridge Walk, PR1 7TH Preston, Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The actual fitting was excellent and neat. Getting to fitting was a bit of a problem - took 3 weeks to get a fitting appointment for my badly cracked windscreen and, despite multiple reminders from NW... See more
Company replied
Service provided was excellent but the location is in need of a overhaul ,waiting area is not fit for purpose i attended in June during heavy rain and it was cascading into the shelter through a win... See more
Company replied
Fantastic fellas at the Preston branch! Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the ne... See more
Company replied
Company details
About National Windscreens - Preston
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Cambridge House, 1 Cambridge Walk, PR1 7TH, Preston, Lancashire, United Kingdom
- 01772-804-286
4.2
Great
711 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff member was polite
The staff member was polite, communicated well for e.g he advised how long the replacement would take.
March 4, 2026
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're happy to learn that our staff member was polite and communicated clearly regarding the replacement time.
Well done Lads
Plan your route ahead, especially for early am appointments to make the journey easier. Rush hour can be manic. Excellent job done. Even picked up BMW had installed new wipers upside down. 🙃🙃Well done Lads.
March 2, 2026
Reply from National Windscreens - Preston
We appreciate you taking the time to share your experience. We're glad the team delivered an excellent job and spotted the wiper issue. We'll keep in mind your point about planning routes for early appointments.
It was fitted as planned
It was fitted as planned, no issues whatsoever. Very polite, helpful, explained exactly the plan. I needed some air on my tyres and only realised afterwards that this was done by these gentleman without me asking. I thought this was very kind, thoughtful. Thank u
February 25, 2026
Reply from National Windscreens - Preston
We appreciate your positive feedback. We're happy to hear that the fitting went as planned without any issues and that the technician was polite and helpful. It's great to know you appreciated the thoughtful gesture regarding your tires.
Excellent job
Excellent job. Job was completed on time and to a high standard. I would definitely use this company again.
February 24, 2026
Reply from National Windscreens - Preston
We appreciate your positive feedback! We are so happy to learn that the job was completed to a high standard and on time. We look forward to working with you again.
Winscreen repaired
Winscreen repaired, can't see any difference in the crack at all. Only took them 10 mins. 🤔
February 11, 2026
Reply from National Windscreens - Preston
We appreciate your feedback. We're sorry the repair didn't meet expectations. We'll review this to improve our service quality.
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Preston
We appreciate you sharing! We are so happy you were pleased with our fast, efficient, and friendly service.
Great company
Great company, kept me updated on the day to ensure I was aware of their arrival time. Professional service would recommend.
February 10, 2026
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're happy to hear that you were kept updated and that you found our service professional. Thank you for recommending us.
Reply from National Windscreens - Preston
We appreciate you sharing! We are so happy you were pleased with our efficient, fast, and very friendly service.
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Preston
We appreciate you letting us know about your experience! We are so happy our service was professional, quick, and clean.
Very mixed experience
Very poor communication prior to appt.
Also on day of appt no room to park car in depot. Surrounding roads were full or had yellow lines. Had to drive away and come back in 90 mins. The actual fit was good and the man i dealt with was professional and courteous. The esperience prior to this would worry me if i had to go back.
February 4, 2026
Reply from National Windscreens - Preston
We appreciate your feedback and regret the communication issues and parking difficulties you experienced. We're glad the fit and service were satisfactory. We'll review our processes to improve the overall experience.
Great service
Very easy to book a home appointment. Communication with local depot excellent. Fitter arrived on time and replaced the front windscreen in under 2 hours.
January 29, 2026
Reply from National Windscreens - Preston
We appreciate you sharing your feedback. We're happy to hear that booking your home appointment was easy and that our communication was excellent. We're also glad the replacement was completed quickly.
Reply from National Windscreens - Preston
We appreciate you sharing your feedback! We're so happy to hear that you received great, prompt service and that it met your expectations.
Reply from National Windscreens - Preston
We appreciate you sharing that our service was good and timely with a superb staff! We are so happy you had a positive experience.
Reply from National Windscreens - Preston
We appreciate you sharing that our service was efficient and a pleasure! We are so happy you had a positive experience.
Excellent communication and service.
January 19, 2026
Reply from National Windscreens - Preston
We appreciate you sharing your feedback. We are so happy you were pleased with our excellent communication and service.
Excellent service througgout
Telephone call to book the appointment was excellent: patient and thorough. I had to change the date and was able to do it in seconds online. The fitting & technical team did an excellent job of replacing my windscreen and were vey patient in answering my questions about the process. Very satisfied.
January 16, 2026
Reply from National Windscreens - Preston
We appreciate you taking the time to share your experience. We're happy to hear that booking your appointment was easy and that you were able to change the date online. It's great to know the fitting team did an excellent job and patiently answered your questions.
Reply from National Windscreens - Preston
We appreciate you sharing your feedback. We are so happy you were pleased with our fast and efficient service.
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.