I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The... See more
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Location
Switch locationCambridge House, 1 Cambridge Walk, PR1 7TH Preston, Lancashire, GB
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See what reviewers are saying
The actual fitting was excellent and neat. Getting to fitting was a bit of a problem - took 3 weeks to get a fitting appointment for my badly cracked windscreen and, despite multiple reminders from NW... See more
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Service provided was excellent but the location is in need of a overhaul ,waiting area is not fit for purpose i attended in June during heavy rain and it was cascading into the shelter through a win... See more
Company replied
Fantastic fellas at the Preston branch! Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the ne... See more
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Company details
About National Windscreens - Preston
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Cambridge House, 1 Cambridge Walk, PR1 7TH, Preston, Lancashire, United Kingdom
- 01772-804-286
4.2
Great
711 reviews
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Really efficient and accessible
Really efficient and accessible. I was able to simply drop the car off and contacted when available. The location (from a town-relation perspective) was great, and easy to get to off the M6 motorway. Staff were helpful and a full replacement was completed in approx. 1 hour 30.
December 18, 2025
Reply from National Windscreens - Preston
We appreciate your feedback and are glad that you found our location convenient and our service efficient. We're happy the replacement was completed quickly and that our staff were helpful.
Good service and happy with the job
Good service and happy with the job. The only niggle was the multitude of booking reminders I received by text and email - which were all wrong.
December 29, 2025
Reply from National Windscreens - Preston
We're glad you were happy with our service. We apologize for the incorrect booking reminders and any inconvenience they caused. We'll review our reminder system.
Verygood service...
Verygood service...
Recently had my windscreen replaced
Advised it could take up to 4 hours
Completed in half the time Thank you.
Thanks also the technician who was very professional polite and knowledgeable.
December 20, 2025
Reply from National Windscreens - Preston
We're glad you enjoyed your experience with us. It's great to hear that the windscreen replacement was completed efficiently and that you found our technician to be professional and knowledgeable. Thank you for your positive feedback!
Reply from National Windscreens - Preston
We're happy to hear that our service met your expectations, and we appreciate you taking the time to leave us such positive feedback.
Really quick service
Really quick service, the staff were very helpful and pleasant.
December 17, 2025
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're so happy to hear that you found our service quick and our staff helpful and pleasant.
First technician said i needed a new…
First technician said i needed a new screen the guys who came to fit it asked why i was haveing a new screen told them the first technician said i needed one the fitters said he could repair it which he did 15 minutes and done the 2 guys that came to fit the new screen were amazing the first technician was like he couldnt be arsed
December 13, 2025
Reply from National Windscreens - Preston
We appreciate you bringing this to our attention. We're sorry to hear about the initial misdiagnosis and appreciate the feedback regarding the technicians who resolved the issue. We will investigate this to ensure better service in the future.
Reply from National Windscreens - Preston
We're happy to hear that our communication met your expectations. Thank you for your positive feedback; it means a lot to us.
Great service 🤩
December 9, 2025
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Preston
We appreciate you taking the time to share! We are so happy to hear you had no issues and found our staff polite and the replacement quick.
Windows fine but no clean up
Window replaced fine, but therer was a lot of smashed glass left in the vehicle
December 2, 2025
Reply from National Windscreens - Preston
We regret to hear about the glass left in your vehicle. We'll address this with our team to ensure better service in the future.
Reply from National Windscreens - Preston
We're happy to hear that you found our service fast and efficient. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're so glad you were happy with our great service, good communication, and excellent on-site service.
Great service,got the windscreen fitted…
Great service,got the windscreen fitted in a great time,quality of work was excellent good job all round 👍
November 25, 2025
Reply from National Windscreens - Preston
We're happy to hear that you received great service and that your windscreen was fitted quickly. We appreciate your feedback on the excellent quality of our work.
Very fast service and a lot of help
November 24, 2025
Reply from National Windscreens - Preston
We're happy to hear that you received fast service and helpful assistance. Thank you for your positive feedback!
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great place
Two lovely guys who sorted my windscreen quickly and really well. They talked me through it afterwards and I left confidently.
November 17, 2025
Reply from National Windscreens - Preston
We're happy to hear that you had such a positive experience! We appreciate your feedback and are glad our team provided a quick and thorough service. Thanks for sharing!
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excelllent service....my car returned…
Excelllent service....my car returned very clean.
Very friendly and helpful too.
November 13, 2025
Reply from National Windscreens - Preston
We're happy to hear that you received excellent service and a clean car. We appreciate your positive feedback regarding our team's helpfulness and friendliness.
Good experience
Good communication, great job and was super quick on the day too. Highly recommmeded
November 10, 2025
Reply from National Windscreens - Preston
We're happy to hear that you had a great experience with our fast service and communication. Thank you for your recommendation; we appreciate your feedback!
Turned up as promised and did a good…
Turned up as promised and did a good professional job. Friendly and helpful fitter.
November 10, 2025
Reply from National Windscreens - Preston
We're happy to hear that the fitter was friendly and helpful and that the work was completed to a high standard. We appreciate your positive feedback!
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