Had the pleasure of 2 members of staff Andy & Jake today fitting a windscreen to my vw transporter t5.1. they were very professional and punctual the hole process of taking out the old damaged windscr... See more
Location
Switch locationCambridge House, 1 Cambridge Walk, PR1 7TH Preston, Lancashire, GB
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I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The... See more
Company replied
The actual fitting was excellent and neat. Getting to fitting was a bit of a problem - took 3 weeks to get a fitting appointment for my badly cracked windscreen and, despite multiple reminders from NW... See more
Company replied
Fantastic fellas at the Preston branch! Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the ne... See more
Company replied
Company details
About National Windscreens - Preston
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Cambridge House, 1 Cambridge Walk, PR1 7TH, Preston, Lancashire, United Kingdom
- 01772-804-286
4.2
Great
711 reviews
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Turned up as promised and did a good…
Turned up as promised and did a good professional job. Friendly and helpful fitter.
November 10, 2025
Reply from National Windscreens - Preston
We're happy to hear that the fitter was friendly and helpful and that the work was completed to a high standard. We appreciate your positive feedback!
Timely delivery of service
November 11, 2025
Reply from National Windscreens - Preston
We appreciate you sharing your feedback. We are so happy you were pleased with our timely service delivery.
Reply from National Windscreens - Preston
We're happy to hear that your windscreen replacement was fast and efficient! Thank you for your positive feedback; we appreciate your time.
Happy with service provided
Appointment made quickly and completed in time. Satisfied with service provided
October 29, 2025
Reply from National Windscreens - Preston
We appreciate you sharing your feedback! We are so happy to hear that your appointment was made quickly and completed in time.
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great experience with replacing my…
Great experience with replacing my windscreen, appointment confirmed, timescale explained as to how long it would take. Very professional team.
October 15, 2025
Reply from National Windscreens - Preston
We're happy to hear that you had a great experience with your windscreen replacement. It's great to know that you found our team professional and the process clear. Thank you for your positive feedback!
Great customer service and high quality…
Great customer service and high quality workmanship
October 16, 2025
Reply from National Windscreens - Preston
We appreciate you sharing your feedback. We're so happy to hear you received great customer service and high quality workmanship.
Very good technician
Booked an afternoon appointment which when confirmed was then 9 - 5.30 so had to wait in all day. Tracking of the technician didn't work.
On the positive side the technician was very professional and friendly and did the repair in good time.
October 9, 2025
Reply from National Windscreens - Preston
We appreciate your feedback. We're happy to hear the technician was professional and efficient. We regret the appointment scheduling and tracking issues you experienced. We'll review our processes to improve these areas. Thank you for your time.
Reply from National Windscreens - Preston
We're happy to hear that everything went smoothly! Thank you for your positive feedback; we appreciate you taking the time to share.
Fast, efficient, quality service.
Very good service from booking through to carrying out job.
The technician worked quietly and did an amazing job on repairing and ultimately disguising the chip making it almost invisible. Well done that man! Sadly didn't get his name.
September 29, 2025
Reply from National Windscreens - Preston
We're happy to hear that you had a positive experience with our service, from booking to completion. We're so glad the technician was able to skillfully repair the chip to your satisfaction. Thank you for your feedback!
Had trouble with new screen they…rectified the problem
Had trouble with new screen they rebooked and rectified the problem
September 25, 2025
Reply from National Windscreens - Preston
We're happy to hear that we could resolve the screen issue for you. Thank you for your positive feedback and for giving us another chance.
Expected to be there for 4 hours but…
Expected to be there for 4 hours but was in and out in no time
October 3, 2025
Reply from National Windscreens - Preston
We're glad your visit was efficient! We appreciate you taking the time to share your experience with us, and we value your feedback.
Arrived for my first appointment…
Arrived for my first appointment bearing in mind I’d traveled 20 miles and the new windscreen was scratched really bad so they gave me another appointment 4 days later,then the calibrating machine for the cameras wasn’t working!all in all I hope I don’t have to go there again
September 26, 2025
Reply from National Windscreens - Preston
We appreciate you taking the time to share your experience. We regret to hear about the scratched windscreen and the calibration issue, especially after your travel. We'll review what happened to prevent this in the future.
Extremely efficient service
Extremely efficient service. Kept me updated at each step. The two staff that came out to my home were polite, knowledgeable and friendly. I felt comfortable with their approach.
September 30, 2025
Reply from National Windscreens - Preston
We appreciate you taking the time to share your positive experience. We're happy to hear that you found the service efficient and the staff polite, knowledgeable, and friendly.
The information given was easily…
The information given was easily understood. The staff were helpful and gave me an approximate time for pick up. The job was done on time and was altogether a good experience.
September 24, 2025
Reply from National Windscreens - Preston
We appreciate you taking the time to leave us a review. We're happy to hear that the information was easily understood and that our staff were helpful and provided an accurate timeframe. It's great to know the job was completed on time and you had a good experience.
Fantastic over the phone when dealing…
Fantastic over the phone when dealing with my inquiry. Eased my mind
September 24, 2025
Reply from National Windscreens - Preston
We are happy to hear that our assistance over the phone eased your mind regarding your inquiry. We appreciate you taking the time to share your positive experience.
Awful experience
Awful experience, the gent who came out, told me he could not do anything but then filled it, and it looks worse than the stone chip. He then said I would have put in a new screen, I will book you in. I politely declined and said I would speak to my husband. The last time it went into preston, they did not put the screen in straight and dented my roof in the process.
Raise a complaint with the head office.
September 18, 2025
Reply from National Windscreens - Preston
We appreciate you bringing this to our attention. We're sorry to hear about the unsatisfactory repair and previous damage. We'll share your feedback with head office to investigate and address your concerns. Thank you.
Fantastic fellas at the Preston branch
Fantastic fellas at the Preston branch!
Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the new glass. Really friendly & helpfully shared details of a local coffee shop I could wait in. 5⭐️
September 13, 2025
Reply from National Windscreens - Preston
We're happy to hear about your positive experience at the Preston branch! We appreciate you highlighting the team's flexibility and speed in rearranging your appointment after the initial damage. We're also glad they were helpful in recommending a local coffee shop. Thanks for the 5-star review!
Poor Service
Had to wait a week for appointment at home
Then turned up two days in a row with the wrong windscreen
Third time managed correct windscreen
Not the fitters fault who were very apologetic but extremely poor logistics.
Can't say much more than that.
Would not recommend.
September 12, 2025
Reply from National Windscreens - Preston
We appreciate you sharing your experience. We're sorry about the multiple incorrect windscreen deliveries and the inconvenience this caused. We'll review our logistics to prevent similar issues in the future.
Very unhelpful staff
Very unhelpful staff, could almost class one of them as rude. Seal on glass is loose on one side of the window.
September 12, 2025
Reply from National Windscreens - Preston
We regret that our service and the window's condition did not meet your expectations. We'll address this with our team and maintenance.
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