Had the pleasure of 2 members of staff Andy & Jake today fitting a windscreen to my vw transporter t5.1. they were very professional and punctual the hole process of taking out the old damaged windscr... See more
Company replied
Location
Switch locationCambridge House, 1 Cambridge Walk, PR1 7TH Preston, Lancashire, GB
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I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The... See more
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The actual fitting was excellent and neat. Getting to fitting was a bit of a problem - took 3 weeks to get a fitting appointment for my badly cracked windscreen and, despite multiple reminders from NW... See more
Company replied
Fantastic fellas at the Preston branch! Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the ne... See more
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Company details
About National Windscreens - Preston
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Cambridge House, 1 Cambridge Walk, PR1 7TH, Preston, Lancashire, United Kingdom
- 01772-804-286
4.2
Great
711 reviews
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The guys got the car in quickly and it…
The guys got the car in quickly and it didn’t take as long to do the repair as I expected. Friendly and approachable.
September 12, 2025
Reply from National Windscreens - Preston
We're happy to hear that your repair was completed quickly and that you found our team friendly. Thank you for your positive feedback; we appreciate it!
Great and efficient service, friendly staff
Great and efficient service, friendly and knowledgeable staff. Would highly recommend!
September 12, 2025
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're so happy to hear that you were pleased with our efficient service and knowledgeable, friendly staff. Thank you for the recommendation!
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Inform the customer of damage to their…
Inform the customer of damage to their vehicle.
September 1, 2025
Reply from National Windscreens - Preston
We regret to hear about the vehicle damage. We will investigate the situation thoroughly to prevent future issues.
Nice to be able to track where the…
Nice to be able to track where the fitter is. Very pleasant, job done quickly and no mess
September 6, 2025
Reply from National Windscreens - Preston
We're happy you found the tracking feature useful and that the job was completed quickly, cleanly, and pleasantly. Thank you for your positive feedback!
Windscreen not in 1st time even though…
Windscreen not in 1st time even though booked 2 weeks in advance
2nd attempt windsreen in but failed to set wipers correctly and 1st time used they crashed together so had to get a mobile unit to call by
September 5, 2025
Reply from National Windscreens - Preston
We appreciate you bringing this to our attention. We're sorry the windscreen wasn't available during your initial visit and that the wipers weren't correctly set on the second attempt. We'll review this to prevent similar issues.
Excellent service from Andy and Gareth
Excellent service from Andy and Gareth, thank you
August 22, 2025
Reply from National Windscreens - Preston
We appreciate your positive feedback and are happy to hear you received excellent service from our team. Thank you.
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Preston
We appreciate you sharing your feedback! We are so happy to hear that our service was super and the best in the universe for you.
Excellent service
Excellent communication and response re. an unusual shattered rear window of an imported campervan. And they did what they said they would, when they said they would.
August 13, 2025
Reply from National Windscreens - Preston
We're happy to hear that our communication and service met your needs, especially with the unique situation of your campervan's rear window. We appreciate your positive feedback!
Reply from National Windscreens - Preston
We appreciate you sharing your feedback! We are so happy you found our service very quick and efficient.
Poor service
Poor service, with staff who showed little customer service skills
Adequate room to wait, although for 4 hours, this was a dreadful experience.
Poor toilet facilities with no offer of refreshments or a vending machine to make one's self a tea or coffee
My car was filthy when they finished with no seat, carpet or dashboard covers used.
All in a disgusting experience
August 16, 2025
Reply from National Windscreens - Preston
We appreciate you bringing this to our attention. We're sorry to hear about the poor service, the condition of your car, and the lack of facilities. We'll address these issues to improve our customer experience. Thank you.
The edging between the glass and body…
The edging between the glass and body had several gaps. Im worried that this will cause leaking when im washing the car. Also when there is bad weather. I took photos and complained at the time but was told it was because National have supplied 'aftermarket' glass rather than the BMW correct glass. Not very happy as think this has been done on the cheap and faults will occur.
August 13, 2025
Reply from National Windscreens - Preston
We appreciate you bringing this to our attention. We're sorry to hear about the gaps you noticed and your worries about potential leaks due to the glass used. We'll look into this further to ensure our standards are met. Thank you for your feedback.
Reply from National Windscreens - Preston
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very good!
The guy came and did the job in half an hour. No questions asked. Very good.
August 6, 2025
Reply from National Windscreens - Preston
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
A+ service.
The service was excellent, Adrian was very thorough and explained what was going to be done during the repair and what aftercare i should and should not do. A+ service.👍
August 8, 2025
Reply from National Windscreens - Preston
We appreciate your positive feedback and are happy to hear about your excellent service experience. It's great to know the explanation of the repair and aftercare was helpful.
Very efficient, friendly technician
The technician I dealt with at the garage was friendly and efficient and did a good job when replacing my windscreen.
Very happy with the service received.
August 4, 2025
Reply from National Windscreens - Preston
We appreciate your positive feedback. We're happy to hear that the technician was friendly and efficient and did a good job replacing your windscreen. We're glad you were very happy with the service received.
Gentlemen who came and replaced…
Gentlemen who came and replaced windscreen very pleasant explained everything that was going on and how long to leave for it to effectively set
August 1, 2025
Reply from National Windscreens - Preston
We're happy to hear that the windscreen replacement went smoothly. It's great to know the team explained the process clearly. Thank you for your positive feedback!
No fuss expertise
No fuss expertise. I walked off into town and came back when the job was done. Have confidence he knew what he was doing.
August 1, 2025
Reply from National Windscreens - Preston
We're happy to hear that you felt confident in our expertise and had a positive experience. Thank you for your feedback and for taking the time to share it with us!
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