Great service from preston branch

Professional

Gareth and Andy did a great job. Very courteous and explained everything fully.

Friendly staff and work completed to a very good standard

Staff very efficient and friendly. The car was completed within the time stayed. Very satisfied

I need another windscreen because the fitter cut the clips off new one to avoid having to fit the cover at the end of the install.

That's another four hours wasted and a morning off.

Unacceptable and costly for the company too.

Professional work done in a timely manner customer service personnel was very pleasant and helpful.

Kept me informed of arrival time etc. Very friendly professional person.

Nice guys, easy to deal with, efficient service and a great job!

Amazing service! Thank you.

My badly cracked windscreen was repaired quickly and efficiently. Pleasant operatives too.

Efficient and easy to deal with.

The guy arrived promptly, was very friendly and did as good a job as he could in repairing the stone chip. He did say that no repair is guaranteed as it's only resin and ours, although under the 40mm size guidelines to repair, said it was on the large side but he'd do his best with it. We're keeping an eye on it but so far so good! 👍

The Guy was really good kept us informed left no rubbish behind. Didn’t take a long time , from the first phone call to completing the job was extremely helpful .

I recently had my windscreen replaced through my insurance provider, who recommended this repair center. Unfortunately, my experience was extremely poor from start to finish.

When I arrived to drop off my car, I was met with aggressive and unprofessional behavior from a staff member who told me to leave the premises when I said I would wait for the repair. I later received a call saying the replacement windscreen had been cracked, causing a delay and forcing me to take another day off work. No apologies or sympathy.

When I returned the next day, I found a chip on the new windscreen, and the trim was not properly fitted. My concerns were dismissed rudely.

Since the replacement, my car alarm has been going off randomly, and after speaking with Tesla, it may be due to non-OEM parts or camera misalignment. I have now had to turn my car alarm system off, leaving my car vulnerable. Given how I was treated, I do not even feel safe or comfortable returning to this shop.

They have left the car in a right mess, interior had dried up residue and finger prints and the outside had residue all over. Scratches over the bodywork too.

Took my car to Tesla to sort a few things out and asked them to look at the alarm system and falling apart trim that was caused by this company. They told me that the windscreen is after market so the warranty is void and will not fix the issues unless I replace my windscreen with a Tesla approved windscreen. So the part used was not even OEM and has now voided my warranty. Raised a complaint and when ringing up the complaints department for an update, no one even picks up.

Such a mess.

This was one of the most unprofessional experiences I’ve had with any service provider. I’ve raised the issue with my insurer and would strongly advise others to be cautious before using this repairer.

I will be pursuing my complaint through the financial ombudsman if no movement on my complaint over the next week. Such an inconvenience.

I was able to track where the technician was and how many jobs he still had to do before he got to mine. My technician was named Jordan. A very pleasant, nice young man. Very professional. Friendly. Job was done in approx 15mins. Extremely satisfied with the result. Fantastic service 👏

Baz, the technician, was very confident and professional. I was interested in the process and he was only too happy to explain what he was doing. He was careful to clear everything up when he had finished. I was very happy with the whole process.

Clean and tidy job.