Had the pleasure of 2 members of staff Andy & Jake today fitting a windscreen to my vw transporter t5.1. they were very professional and punctual the hole process of taking out the old damaged windscr... See more
Company replied
Location
Switch locationCambridge House, 1 Cambridge Walk, PR1 7TH Preston, Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The... See more
Company replied
The actual fitting was excellent and neat. Getting to fitting was a bit of a problem - took 3 weeks to get a fitting appointment for my badly cracked windscreen and, despite multiple reminders from NW... See more
Company replied
Fantastic fellas at the Preston branch! Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the ne... See more
Company replied
Company details
About National Windscreens - Preston
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Cambridge House, 1 Cambridge Walk, PR1 7TH, Preston, Lancashire, United Kingdom
- 01772-804-286
4.2
Great
712 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Preston
We appreciate your positive feedback. We're happy to hear you received excellent workmanship and customer service.
Excellent window fitter named Kyle
Excellent window fitter named Kyle. Informed me about what was going to happen and how long it would take. First class service.
June 13, 2025
Reply from National Windscreens - Preston
We're happy to hear that you had such a positive experience! It's great to know that you were well-informed and that you received first-class service. Thank you for your feedback.
It didn't start well but!
It didn't start well, I had 2 fitters visit my home to fit a new windscreen, They were great, professional and very helpful. The screen however had many problems, from a slight bow, the elements were wavy and the arial connector was broken which affected both the radio and the locking system. they booked it in to have another replacement. After contacting them and my insurance, I was assured that a new one manufactured by another company had been ordered. I arrived at 8.30 in the morning and was met by Simon who was fantastic showing me the new screen and reassuring me that it would resolve the problems I had had. I collected the car and all is how it should be. Great staff and customer service from both National Windscreen and my Insurance who also contacted them regarding my concerns'
June 18, 2025
Reply from National Windscreens - Preston
We appreciate you sharing your experience. We're happy to hear that the second replacement resolved the issues you encountered with the initial windscreen. It's great to know the team provided excellent service and addressed your concerns effectively. Thank you for your feedback.
They fit my windscreen promptly on time…
They fit my windscreen promptly on time and my car was clean of glass etc. I was given full instructions of care
June 11, 2025
Reply from National Windscreens - Preston
We're happy to hear that you had a great experience! It's wonderful that the windscreen fitting was prompt, the car was clean, and the aftercare instructions were clear. Thank you for your review.
Damaged windscreen replaced
The whole process from beginning to the end was very seamless and easy to follow from the initial advisor to the fitter who was very friendly, informative and professional.
June 11, 2025
Reply from National Windscreens - Preston
We're happy to hear that the entire process was seamless and easy for you. It's great to know that our advisor and fitter were friendly, informative, and professional. Thank you for your positive feedback!
How helpful the fitter Andy was perfect…
How helpful the fitter Andy was perfect job no fuss
June 5, 2025
Reply from National Windscreens - Preston
We're happy to hear that the fitting was perfect and efficient. Thank you for sharing your positive experience with us!
Disappointing
First replacement windscreen arrived damaged. A week later the second screen had a scratch on it, but I had to have a new windscreen by this point, so accepted it, with reduced insurance excess. After it was fitted, the trim at the side of the screen flew off into the road as I was driving (it had not been replaced properly). Arranged to have this replaced. Just been told the part has not arrived, so I have to wait another week...
May 30, 2025
Reply from National Windscreens - Preston
We regret to hear about the issues you experienced with your windscreen replacement, from the initial damage to the trim coming loose. We appreciate you bringing these concerns to our attention and we'll investigate how to prevent similar situations.
Reply from National Windscreens - Preston
We're happy to hear that the service was professional and polite. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Preston
We appreciate your positive feedback! We're happy to hear you received efficient service with great customer care and that we arrived on time.
Great Service
May 8, 2025
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Rear window replacement
Unfortunately they couldn’t attend on the initial day due to parts not arriving on time. The second attempt was successful and the ‘tracker’ allowed me to get on with my day knowing how many jobs there were before me. They called and gave me an eta too.
The lads cracked on and did the job without fuss. They gave clear instructions for after care and tidied up afterwards.
May 14, 2025
Reply from National Windscreens - Preston
We appreciate you sharing your experience. We're glad the second attempt was successful and that the tracker and ETA call were helpful. It's great to hear the team worked efficiently, provided clear aftercare instructions, and tidied up.
Reply from National Windscreens - Preston
Thank you for your kind words! We're thrilled to hear you found our service excellent and appreciated the thorough explanations provided. Your feedback is invaluable to us, and we're committed to providing the best possible service to all our customers. We appreciate you taking the time to share your positive experience.
Fitter did a great job but took 3…
Fitter did a great job but took 3 visits and over two weeks to complete the job due to wrong windscreen twice being the wrong size
May 14, 2025
Reply from National Windscreens - Preston
We understand your frustration with the delays in completing the job. We strive for efficient service and are sorry to hear that the windscreen issues caused such a disruption. We appreciate your feedback and will use it to improve our processes.
Was ok but dissappointed in the way my…
Was ok but dissappointed in the way my car was left. Dirty hand mark on material on door frame, bits all over dashboard and floor and windscreen inside and out was filthy.
May 9, 2025
Reply from National Windscreens - Preston
We understand your disappointment with the condition of your car after the service. We strive to provide a clean and comfortable experience for all our customers. We will take your feedback seriously and ensure our team is properly trained to maintain the highest standards of cleanliness.
Reply from National Windscreens - Preston
Thank you for your kind review! We're happy to hear that you found our service friendly, efficient, and quick. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Preston
We appreciate you taking the time to share your experience. We're glad you were satisfied with the screen fitting, and we understand your frustration with the parking situation. We'll take your feedback into consideration as we continue to improve our services.
Good job
The contact and booking was great. The technician arrived well on time, worked on his own and finished within an hour. Great job.
May 1, 2025
Reply from National Windscreens - Preston
Thank you for your positive review! We are thrilled to hear that you found the contact and booking process easy and appreciated the technician's punctuality and efficiency. We are also delighted that you were pleased with the quality of the work. Your feedback is greatly appreciated and helps us to continue providing excellent customer service.
Reply from National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The whole process was flawless and very…
The whole process was flawless and very easy to follow. We arrived early but the staff went out of their way to get us parked up and organised with paperwork etc. They rang when our vehicle was ready to collect and, other than the windscreen had been replaced you couldn't tell the car had been worked on. Very happy with their service.
May 1, 2025
Reply from National Windscreens - Preston
Thank you for taking the time to share your positive experience. We're delighted to hear that you found the entire process seamless and easy to follow. We appreciate you recognizing the efforts of our staff in going the extra mile to accommodate your early arrival and ensure a smooth experience. We strive to provide a high-quality service that leaves no trace, and we're glad you were pleased with the results. Your feedback is valuable to us and reinforces our commitment to delivering exceptional customer service.
I received first class service
I received first class service. The only thing I think you could have done better would the tracking system you use for your customers to track the engineer. My phone told me the engineer had 2 more customers to do before me and he wad outside my house.
April 25, 2025
Reply from National Windscreens - Preston
Thank you for your kind words about the service you received. We appreciate your feedback regarding the tracking system. We understand the importance of keeping our customers informed about the engineer's arrival time. We will take your feedback into consideration as we continue to improve our services.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.