When the work was finished the manager explained that I would need to avoid cleaning the car for 72 hours to give the sealant time to set which was fine . However on driving home I discovered that the... See more
Company replied
Location
Switch locationUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
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See what reviewers are saying
5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... See more
Company replied
They were quick and very friendly. Highly recommend the guys in the Reading depot. Only issue is that when booking in my car originally would have been better if the call centre realised that due to... See more
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I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... See more
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Company details
About National Windscreens - Reading
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, United Kingdom
- 0118-336-0067
4.7
Excellent
634 reviews
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Excellent service job completed with in…
Excellent service job completed with in estimated timeframe.
July 1, 2025
Reply from National Windscreens - Reading
We appreciate your positive feedback! We're so happy the service was excellent and completed within the estimated timeframe.
Prompt
Prompt, polite seamless fitting experience with no hassle all done within a few hours.
July 4, 2025
Reply from National Windscreens - Reading
We're happy to hear that you had a prompt and seamless fitting experience! We appreciate you taking the time to share your positive feedback with us.
Reply from National Windscreens - Reading
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our service and communication.
Reply from National Windscreens - Reading
We appreciate you taking the time to share your positive experience with our team and our efficiency.
Reply from National Windscreens - Reading
We're happy to hear that you found our service friendly, quick, and efficient. Thank you for your positive feedback; we appreciate it.
Timely and job well done
June 24, 2025
Reply from National Windscreens - Reading
We're happy to hear that our work was completed in a timely manner and to your satisfaction. Thank you for your positive feedback!
Friendly Service
The two guys I spoke to when dropping the car and picking it up were both friendly.
The replacement was really quick
June 19, 2025
Reply from National Windscreens - Reading
We're happy to hear that the team members you interacted with were friendly. We appreciate you noting the speed of the replacement and thank you for your feedback.
Very quick and attentive work.
June 20, 2025
Reply from National Windscreens - Reading
We are happy to hear that you found our work quick and attentive! Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Reading
We're glad you had a positive experience and appreciate your kind words. We're happy to hear that you were able to pick up your vehicle quickly.
Honest and great team
June 2, 2025
Reply from National Windscreens - Reading
We appreciate your kind words and are so glad you had a great experience with our team. Thanks!
Great set of guys working at National Windscreen Reading
Great set of guys working at National Windscreens Reading, great sense of humour and very willing to explain details when asked. All Cameras and auto warnings for cruise control, auto braking and lane detection look to be working, also the heated windscreen looks to be working, however will be better tested in the colder weather.
June 6, 2025
Reply from National Windscreens - Reading
We're happy to hear that you enjoyed your experience with our team. It's great to know that everything is working as expected. Thank you for your positive feedback!
Due to bad weather my home visit was…
Due to bad weather my home visit was cancelled instead the repair was carried out at the reading office
The change of venue was seamless
A friendly warm welcome at Reading
The job perfectly carried out in about 90 mins
June 3, 2025
Reply from National Windscreens - Reading
We're happy to hear that the change of venue was seamless and that you received a warm welcome. We appreciate your positive feedback regarding the efficient repair completed at our office. Thank you for sharing your experience.
Reply from National Windscreens - Reading
We're glad our team was helpful during your car's service! Thanks for your feedback and for choosing us.
Great service all round,prompt on time…
Great service all round,prompt on time well done to all the team in reading
May 27, 2025
Reply from National Windscreens - Reading
We appreciate your positive feedback and are so glad you were pleased with our prompt and great service. We thank the team for their hard work.
Reply from National Windscreens - Reading
We appreciate you recognizing our efforts and are glad you had a positive experience with our communication and customer service.
Reply from National Windscreens - Reading
We appreciate you sharing your experience with us!
Reply from National Windscreens - Reading
We appreciate your positive feedback! We're happy to hear you found our service polite, courteous, and efficient. Thank you!
The service was great BUT...
The service was great. No concerns about drop off or pick up. But when the car was collected there was a strong smell of cigarette smoke in the car. I did eventually find a half smoked cigarette inside the car. Myself and my family are non smokers.
May 23, 2025
Reply from National Windscreens - Reading
We appreciate your feedback. We're glad the service met your expectations regarding drop-off and pick-up. We're sorry to hear about the cigarette smell and finding a cigarette in the car. We'll address this with our team to ensure a better experience for all our customers.
Reply from National Windscreens - Reading
We're glad our helpful service met your needs and was completed promptly. Thanks!
Reply from National Windscreens - Reading
We appreciate your positive feedback and are glad you found our service accurate.
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