Expected to wait hours as first thought but upon arrival I was told it would be one hour and half and it was so was very pleased .
Company replied
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See what reviewers are saying
Booked through my insurance as my windscreen got cracked. Multiple emails/texts received keeping me updated on the process and reminding me of my appointment time. Stated originally may take u... See more
Company replied
Brian who changed my windscreen on my 986 was brilliant. Super professional and friendly too, very very knowledgeable. Talked me through the process and how it changed for older vehicles such as my ow... See more
Company replied
I am giving 4 stars to the guys who replaced my windscreen quickly (the next day) after contacting them. Although despite emailing customer services for a receipt/invoice and being on chat for an hour... See more
Company replied
Company details
About National Windscreens - Rochester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Central Business Park, ME2 4LW, Rochester, Kent, United Kingdom
- 01634-510-390
4.7
Excellent
585 reviews
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Guy was on time and communicated well
Guy was on time and communicated well. Windscreen seems well fitted.
March 22, 2025
Reply from National Windscreens - Rochester
We appreciate your kind words about the technician's professionalism and the quality of the windscreen installation. We're glad you had a positive experience.
the communication and help from…
the communication and help from everyone i dealt with was exceptional. The work was carried out professionally and speedily.
March 25, 2025
Reply from National Windscreens - Rochester
We are thrilled to hear about your positive experience. We appreciate your kind words about our team's communication, professionalism, and efficiency. It's rewarding to know we exceeded your expectations.
Had crack in windscreen so this was…
Had crack in windscreen so this was through our insurance to get a replacement and it was a nice quick transaction and the job was done to a high standard
March 20, 2025
Reply from National Windscreens - Rochester
Thank you for your kind words. We're glad to hear that you had a positive experience with our service and that the windscreen replacement was completed to your satisfaction.
Great experience would use again
Very easy to communicate with, helped out with adjusted requirements for drop off time due to difficulty dropping off around my job. Lovely staff who were very helpful and kind, speedy service and great communication. Would use again
March 19, 2025
Reply from National Windscreens - Rochester
Thank you for your kind words and positive feedback. We are delighted to hear that you found our communication easy and that we were able to accommodate your drop-off time needs. We strive to provide a helpful and friendly environment for our customers, and we appreciate your recognition of our staff's kindness and efficiency. We're glad you had a positive experience and hope to see you again soon.
Scammers
Scammers, windscreen excess is £100, they call demanding more. How is £500 total not enough to chance a windscreen? Had 3 quotes from multiple companies averaging £200. National windscreen are Thieves
March 28, 2025
Unprompted review
Reply from National Windscreens - Rochester
We understand your frustration with the windscreen excess and the additional charges. We value your feedback and will use it to improve our services.
Quick reliable service .
Quick reliable service .. amazing technician, friendly and professional
March 22, 2025
Reply from National Windscreens - Rochester
Thank you for your kind words and positive feedback! We are thrilled to hear that you were happy with the service and found the technician friendly and professional. We strive to provide excellent customer experiences, and your review confirms we are meeting that goal.
Reply from National Windscreens - Rochester
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and are happy to know we met your expectations.
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Really quick
Really quick, really friendly and play great tunes if you’re waiting for your screen to be done.
March 7, 2025
Reply from National Windscreens - Rochester
We appreciate your kind words! It's wonderful to hear that you had a positive experience with our service. We strive to provide a welcoming and enjoyable atmosphere for our customers, and we're glad you enjoyed the music while you waited.
Reply from National Windscreens - Rochester
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
Well treated by the local branch
Well treated by the local branch, they completed the job earlier than originally anticipated.
Thanks
March 8, 2025
Reply from National Windscreens - Rochester
Thank you for your kind words and positive review. We are pleased to hear that you were happy with the service you received from our local branch and that the job was completed ahead of schedule. We appreciate your feedback and are committed to providing excellent service to all our customers.
Reply from National Windscreens - Rochester
Thank you for your kind words! We're thrilled to hear you had a positive experience with our staff and service. We strive to provide excellent service to all our customers, and your feedback is greatly appreciated.
Had my whole windscreen replaced and…
Had my whole windscreen replaced and they done a really professional job on it. The whole team were very polite and professional, thank you.
February 28, 2025
Reply from National Windscreens - Rochester
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the professionalism of the windscreen replacement and the politeness of our team. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Rochester
Thank you for your positive feedback! We're thrilled to hear you found our staff polite, our service great, and our location easy to find. We appreciate your kind words and strive to provide a positive experience for all our customers.
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Rochester
Thank you for your kind words! We're so glad to hear you had a positive experience with our service and found our team friendly. We strive to provide a positive experience for all our customers, and your feedback is appreciated.
I was kept up dated for the time of my visit and they were very quick and didnt keep me waiting
Kept up to date, good communication, excellent fitting, spent time helping me fix the dash cam exactly where i needed it and spare sticky pads. very good service over all
February 12, 2025
Reply from National Windscreens - Rochester
Thank you for your kind words. We are delighted to hear that you were happy with the communication, fitting, and overall service you received. We appreciate you taking the time to share your positive experience. We strive to provide excellent service to all our customers, and we are glad that we were able to meet your expectations.
Reply from National Windscreens - Rochester
Thank you for your kind words. We are so glad to hear that you had a positive experience. We appreciate your recommendation and will continue to strive for excellence in all that we do.
Reply from National Windscreens - Rochester
We appreciate your kind words and are glad to hear you found our product easy to use and efficient.
Great service
January 29, 2025
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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