Booked through my insurance as my windscreen got cracked. Multiple emails/texts received keeping me updated on the process and reminding me of my appointment time. Stated originally may take u... See more
Company replied
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Brian who changed my windscreen on my 986 was brilliant. Super professional and friendly too, very very knowledgeable. Talked me through the process and how it changed for older vehicles such as my ow... See more
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The staff on the phone and then in person were so friendly and ready to help with whatever I needed. Once booked in (they're popular!), everything was really efficient - it was a very positive experie... See more
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I am giving 4 stars to the guys who replaced my windscreen quickly (the next day) after contacting them. Although despite emailing customer services for a receipt/invoice and being on chat for an hour... See more
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Company details
About National Windscreens - Rochester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Central Business Park, ME2 4LW, Rochester, Kent, United Kingdom
- 01634-510-390
4.7
Excellent
585 reviews
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Reply from National Windscreens - Rochester
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and timely work.
The staff could not have been more…
The staff could not have been more helpful and polite. I had to wait for my car and was offered tea and coffee. The standard of work was absolutely excellent
May 5, 2025
Reply from National Windscreens - Rochester
Thank you for your kind words. We are delighted to hear that you had a positive experience with our staff and the quality of our work. We strive to provide exceptional customer service and are pleased that our efforts were appreciated.
Wonderful
Wonderful
Professional
Helpful
Kieran at Rochester is amazing
Couldn’t fault the service at all
May 7, 2025
Reply from National Windscreens - Rochester
Thank you for your kind words and positive feedback! We're thrilled to hear you were pleased with the service and found our team to be helpful and professional. We appreciate your recognition of Kieran's outstanding work. We strive to provide exceptional customer experiences, and your feedback confirms we're on the right track.
Reply from National Windscreens - Rochester
We're so happy to hear that you found our service helpful, easy, and stress-free. Your positive feedback means a lot to us.
Found the staff at the Rochester so helpful 👍👍
Found the staff at the Rochester Branch, so helpful and kept me fully updated with the progress.
The job was completed on time and a very happy customer.
Would highly recommend all the guys at Rochester. 👍👍👍
May 4, 2025
Reply from National Windscreens - Rochester
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received at the Rochester branch. We appreciate your recognition of the staff's helpfulness and the timely completion of the job. We strive to provide excellent service and are glad that you found the team to be so helpful and kept you fully updated with the progress. We are also grateful for your recommendation of the Rochester branch.
Easy to arrange
Easy to arrange. Quick appointment. Polite, efficient and thorough operative who attended.
April 28, 2025
Reply from National Windscreens - Rochester
Thank you for your positive feedback! We're delighted to hear that you found the appointment process easy and that you appreciated the politeness, efficiency, and thoroughness of our operative. We strive to provide a smooth and positive experience for every customer, and your feedback confirms we're on the right track.
Repair completed very quickly
Repair completed very quickly, within 1 day & repair man very nice attitude .
May 1, 2025
Reply from National Windscreens - Rochester
We appreciate your feedback! We're delighted to hear that the repair was completed quickly and that you had a positive experience with the repair technician.
Reply from National Windscreens - Rochester
Thank you for your kind words. We're thrilled to hear that you found our team welcoming and professional. We strive to provide excellent customer service and appreciate your feedback.
All good
All good. The technician gave advance notice of his arrival. He arrived in good time. He was friendly and did a very thorough job. There was nothing to criticise.
April 16, 2025
Reply from National Windscreens - Rochester
Thank you for your kind words. We are delighted to hear that the technician was professional, friendly, and provided excellent service. We strive to provide our customers with a positive experience, and your feedback is greatly appreciated.
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Helpful and efficient repairers.
April 5, 2025
Reply from National Windscreens - Rochester
We appreciate your kind words and are glad to hear you found our repair services helpful and efficient.
Reply from National Windscreens - Rochester
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and are happy to hear we met your expectations.
Full windscreen replacement
Friendly staff and very efficient done a good job thank you.
April 9, 2025
Reply from National Windscreens - Rochester
Thank you for your kind words! We're happy to hear you appreciated our friendly staff and efficient service. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track.
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Rochester
Thank you for your kind words! We are delighted to hear that you had a positive experience with our staff. We strive to provide a welcoming and friendly environment for all our customers, and your feedback confirms we are on the right track. We appreciate you taking the time to share your thoughts.
Reply from National Windscreens - Rochester
Thank you for your positive feedback! We appreciate your kind words about our communication, professional operative, and the quality of our work. We strive to provide excellent service and are glad you had a positive experience.
Excellent service with great fitters
March 26, 2025
Reply from National Windscreens - Rochester
Thank you for your kind review! We're thrilled to hear that you were happy with the service and the fitters. We strive to provide excellent experiences for all our customers, and your feedback is appreciated.
Reply from National Windscreens - Rochester
We understand your frustration with the cleanliness of the vehicle. We strive to provide a spotless experience for all our customers. We will take your feedback into consideration and ensure our cleaning procedures are reviewed to prevent this from happening again.
Windscreen replaced quickly at a time…
Windscreen replaced quickly at a time to suit me.
The location was close to where I live too
March 27, 2025
Reply from National Windscreens - Rochester
We're thrilled to hear that you had a positive experience with our service. We appreciate you taking the time to share your feedback. It's great to know that we were able to provide you with a convenient and efficient windscreen replacement.
Guy was on time and communicated well
Guy was on time and communicated well. Windscreen seems well fitted.
March 22, 2025
Reply from National Windscreens - Rochester
We appreciate your kind words about the technician's professionalism and the quality of the windscreen installation. We're glad you had a positive experience.
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