Very efficient & quicker then I expected it to be. I had an issue with my rear view mirror, rang them, asked if I could take it back to the workshop, they saw what my issue was, and they sorted it o... See more
Company replied
Location
Switch locationUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
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See what reviewers are saying
10/10, Staff were fantastic, communicated well and also done the work quicker then expected. No troubles at all dropping or picking the car up
Company replied
Charlie communicated arrival and kept me informed. Arrived on time. Very friendly and helpful. Explained what he would be doing and did a great job on my chip. It's barely noticeable. 10/10
Company replied
Easy to book an appointment once referred from my insurer after a stone struck my windscreen. Staff are friendly and did a fantastic job. Very pleased with service received from National Windscreens.... See more
Company replied
Company details
About National Windscreens - Romford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, United Kingdom
- 01708-545-381
4.5
Excellent
535 reviews
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Wipers not fitted back correctly I had…
Wipers not fitted back correctly I had to go to the depot to have them correctly fitted, dirty finger prints on the new windscreen and rear view mirror
May 15, 2025
Reply from National Windscreens - Romford
We appreciate your feedback and regret that the wipers were incorrectly fitted and that the windscreen and mirror were not clean. We'll address these issues to improve our service.
Quick and efficient
Quick and efficient - did a great job of replacing the windscreen on my car
May 17, 2025
Reply from National Windscreens - Romford
We're glad you were satisfied with our quick and efficient windscreen replacement service. Thank you for your positive feedback!
Reply from National Windscreens - Romford
Thank you for your kind review! We're delighted to hear you found our service great and our staff friendly and quick. We appreciate your feedback and strive to provide excellent customer service.
Reply from National Windscreens - Romford
We appreciate your kind words! It's wonderful to hear that you had a positive experience with our team. We strive to provide excellent customer service, and we're glad you felt it.
From booking to having the work done
From booking to having the work done, the process was seamless. Friendly staff too!
April 24, 2025
Reply from National Windscreens - Romford
Thank you for your kind words! We are delighted to hear that you found our process seamless from booking to completion. We strive to make every interaction with our company as smooth and positive as possible, and your feedback confirms we're on the right track. We appreciate your recognition of our friendly staff.
Absolutely brilliant crew
Absolutely brilliant crew, great communication and job done well. Happy customer
April 22, 2025
Reply from National Windscreens - Romford
Thank you for your kind words! We're thrilled to hear you had a positive experience with our crew. We strive to provide excellent service and communication, and we're glad it showed in your project.
All good great guy who knew what he was…
All good great guy who knew what he was doing, great customer interaction, answered all my questions.
Would recommend to anyone.
April 17, 2025
Reply from National Windscreens - Romford
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were happy with the service you received. We strive to provide excellent customer service and are glad that our team made a positive impression on you.
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Romford
Thank you for your kind review! We're delighted to hear you received a great welcome, experienced fast service, and felt well looked after. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track.
Excellent Windshield Replacement Service!
Excellent windshield replacement service! They were punctual and completed the work quickly and efficiently.
I fully recommend!
April 8, 2025
Reply from National Windscreens - Romford
Thank you for your positive review. We are thrilled to hear that you were pleased with our punctuality, speed, and efficiency. We strive to provide a convenient and positive experience for our customers, and we're glad we were able to achieve that for you.
Friendly
Friendly, courteous staff who provided a first class replacement windscreen in short order.
April 5, 2025
Reply from National Windscreens - Romford
Thank you for your kind words! We are delighted to hear that you were happy with the friendly and courteous service you received, and that you were impressed with the quality and speed of the windscreen replacement. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
From start to finish the service was…
From start to finish the service was top notch.
Everything examined and time lines were set, car was ready ahead of time.
The final touch was dash cam was refitted with wires all tucked away.
I wouldn't hesitate to recommend National Windscreens.
April 5, 2025
Reply from National Windscreens - Romford
We are thrilled to hear about your positive experience. It's wonderful to know that you were happy with the service you received, from the initial examination to the final touch of the dash cam refit. We appreciate your kind words and are glad that you would recommend us to others.
horrendous service
horrendous service, damaged the interior of our van along with damaging the building the van was parked next to. even with CCTV evidence there trying to deny them causing it. To top it off the windscreen they fitted was done incorrectly and left our van unsafe to drive and leaking water
March 26, 2025
Unprompted review
Reply from National Windscreens - Romford
We understand your frustration with the damage to your van and the building, and the issues with the windscreen installation. We sincerely apologize for this experience, which fell short of your expectations. We value your business and are committed to ensuring your satisfaction. We are working to resolve these issues as quickly as possible. If you would like us to look into this, please contact us with your details at: CustomerRelations@NationalWindscreens.co.uk
Insurance job, great service
I went to them through my insurance providers. Once I got in, the gentleman was polite and even agreed to help me put my parking permit and dashcam fixture onto the new windscreen afterwards. A few hours later, I got a text, came in and all was sorted as previously agreed. Top service!
March 27, 2025
Reply from National Windscreens - Romford
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our service to be helpful and efficient. We appreciate your feedback about the technician's politeness and willingness to go the extra mile by assisting with your parking permit and dashcam fixture. We strive to provide excellent customer service and are glad we met your expectations.
Amazing fast reliable service.
April 2, 2025
Reply from National Windscreens - Romford
Thank you for your kind review! We're so glad to hear that you found our service amazing, fast, and reliable. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Great service.
Easy to book online and received SMS to confirm the appointment. The branch was local to my work place and the staff were very friendly and helpful.
April 2, 2025
Reply from National Windscreens - Romford
Thank you for your positive feedback! We're delighted to hear that you found our online booking process easy and convenient, and that you appreciated the SMS confirmation. We're also pleased that you found our branch location convenient and that our staff were friendly and helpful. We strive to provide a positive experience for all our customers, and we're glad that we were able to meet your expectations.
John the technician was superb
John the technician was superb. Job was done quickly, expertly and without any fuss. Would 100% recommend
March 29, 2025
Reply from National Windscreens - Romford
We're so glad to hear you had a positive experience! We appreciate your kind words about John's work. We strive to provide excellent service and are delighted to hear that John exceeded your expectations.
Very bad service they took out some…
Very bad service they took out some wire while changing the windscreen and hide them behind sun shades
March 15, 2025
Reply from National Windscreens - Romford
We understand your frustration with the recent windscreen replacement. We value your feedback and will investigate this matter further. We strive to provide excellent service and are committed to ensuring all our customers have a positive experience.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Job well done
Dean the branch Manager is an absolute star and one of the most helpful people I've had the pleasure of meeting. There was an issue with my booking (my sunroof replacement wasn't booked in properly via their national call centre) so my car turned up unannounced on a recovery vehicle. Dean called me, he let me know they were extremely busy and the parts had not been ordered and car not booked in. I explained I needed my car back quickly, he promptly said leave it with me I'll sort it out don't worry." Cut a long story short, the parts were ordered, sunroof replaced and my car was back with me within the time frame originally given. Dean, thank you! 😊
March 29, 2025
Reply from National Windscreens - Romford
We truly appreciate your kind words about Dean. It's wonderful to hear that he went above and beyond to help you with your sunroof replacement. We understand that having your car unexpectedly arrive on a recovery vehicle can be a stressful experience, and we're glad that Dean was able to provide you with the reassurance and support you needed. His dedication to customer satisfaction is commendable, and we're proud to have him as part of our team.
We're also grateful for your understanding regarding the initial booking issue. We're always striving to improve our processes and ensure that our customers have a smooth and positive experience. We'll be sure to share your feedback with our national call center team so they can learn from this experience and continue to enhance their service.
Will be getting rock chips again 10/10
Quick, everything was explained nicely everything was clear and I’m happy with the job, 10/10 getting rock chips again and calling up. 👍
March 20, 2025
Reply from National Windscreens - Romford
We appreciate your kind words and are thrilled to hear that you were happy with our service. We strive to provide clear and concise explanations, and we're glad you found our work to be of high quality. We look forward to assisting you again in the future.
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