Great staff , very friendly, didnt have to wait too long either. Car was clean. Thank you , would definitely recommend you to family and friends.
Company replied
Location
Switch locationUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
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See what reviewers are saying
2 Workers Turned up and they arrived on time. I was extremely satisfied with the perfect Original Windscreen Glass Replacement, they safely removed the cracked Toyota Car Front Glass Windscreen, They... See more
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Easy to book an appointment once referred from my insurer after a stone struck my windscreen. Staff are friendly and did a fantastic job. Very pleased with service received from National Windscreens.... See more
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1 Over 3 weeks before work could be scheduled 2 Operative told he was a "trainee" but was unsupervised 3 Failed to bring an awning because it was "broken" - it had rained virtually every day sinc... See more
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Company details
About National Windscreens - Romford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, United Kingdom
- 01708-545-381
4.6
Excellent
562 reviews
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Hi too eveyone the guys that car too…
Hi too eveyone the guys that came
too sort my car out was very polite and told me everything I needed to know and was very polite couldn't ask for more thanks guys
August 21, 2025
Reply from National Windscreens - Romford
We're happy to hear that the team was polite and informative while assisting you with your car. We appreciate you taking the time to share your positive experience!
Reply from National Windscreens - Romford
We're happy that your booking and overall experience were smooth and positive! Thank you for sharing your feedback with our team.
Reply from National Windscreens - Romford
We're glad you found our team attentive, responsive, and courteous. Thank you for sharing your positive experience with us; we appreciate it.
Great service and A1 work.
August 22, 2025
Reply from National Windscreens - Romford
We appreciate your positive feedback and are happy you were pleased with our service and work.
Great service as a first time service user
The process from getting the car booked in to getting the windscreen repaired was easy. The system was user friendly to get it booked in, the day of repair was easy as well. Staff were excellent and efficient very accommodating and got the job done in a timely manner. The job was completed really well, pleased with how the windscreen looks now. Only issue was the automated payment system which didn’t explain payment choices what was acceptable payment methods. If that can be rectified then they would be perfect.
August 21, 2025
Reply from National Windscreens - Romford
We're happy to hear that the booking and repair process was easy, and that you were pleased with our staff's efficiency and the repair quality. We appreciate your feedback regarding the payment system and will review it to improve clarity. Thank you!
Reply from National Windscreens - Romford
We appreciate you taking the time to leave us a review; we are so happy to hear you found our staff helpful and efficient!
Reply from National Windscreens - Romford
We appreciate you taking the time to share your positive experience. We're glad you found our team knowledgeable and professional.
The finishing wasn't perfect and the…
The finishing wasn't perfect and the residue/dust from the replacement work wasn't cleaned. Otherwise I am happy with the work.
August 18, 2025
Reply from National Windscreens - Romford
We appreciate your feedback and are glad you're mostly happy with our work. We'll address the finishing imperfections and cleaning issues to improve our service.
Reply from National Windscreens - Romford
We're happy to hear that your job was completed quickly. Thank you for your feedback!
Like new
Dropped off for 08:30. Informed it would take a couple of hours and was ready for pick up at 10:30. Fantastic. 👏 great job.
August 4, 2025
Reply from National Windscreens - Romford
We're happy to hear that you had a fantastic experience with our prompt service! We appreciate your positive feedback and are glad we could complete the job quickly for you.
Print friendly service
August 5, 2025
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Got there early and was seen early and…
Got there early and was seen early and thankfully out within 2 hours than the scheduled 4 hours
August 8, 2025
Reply from National Windscreens - Romford
We're happy to hear that your visit went smoothly and that you were seen earlier than expected. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Romford
We're happy to hear that you had a fast and reliable experience. Thank you for your positive feedback; it means a lot to us.
Thumbs up
Was a good experience not as long as I thought it was going to be just as well as there is not much to do whilst you wait staff were pleasant kept me informed as to what they were doing but wish I had have know I couldn’t wash it for 7 days before I went as would have washed it
August 1, 2025
Reply from National Windscreens - Romford
We're glad you enjoyed your experience and appreciate your positive feedback. We are sorry the visit wasn't as long as you anticipated and for the inconvenience regarding the washing instructions. We'll aim to communicate this information more clearly in the future.
Excellent service…
It was easy to arrange an appointment for our car windscreen replacement to be done at home . The technician arrived on time. He was friendly and polite. He worked very efficiently and did a great job.
July 19, 2025
Reply from National Windscreens - Romford
We're happy to hear that arranging your car windscreen replacement was easy and convenient. We appreciate your positive feedback regarding the technician's punctuality, friendliness, efficiency, and the quality of their work.
Expertise and great communication
Great communication, expertise, thorough and completed in good time! Can't fault them at all! I would highly recommend them!
July 23, 2025
Reply from National Windscreens - Romford
We appreciate your positive feedback and high recommendation! We're happy to hear that you were impressed with our communication, expertise, thoroughness, and efficiency.
Nice helpful guy come on time and did…
Nice helpful guy come on time and did job quickly and well. The branch called to see if it was easier to come to my house which was great and really helpful
July 18, 2025
Reply from National Windscreens - Romford
We're happy to hear that the technician was helpful and efficient. We appreciate that our branch proactively contacted you to make the service more convenient. Thank you for your positive feedback!
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Romford
We appreciate your positive feedback! We are so happy to hear that you found our staff friendly and that we performed an efficient and good job.
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