Very efficient & quicker then I expected it to be. I had an issue with my rear view mirror, rang them, asked if I could take it back to the workshop, they saw what my issue was, and they sorted it o... See more
Company replied
Location
Switch locationUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
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See what reviewers are saying
10/10, Staff were fantastic, communicated well and also done the work quicker then expected. No troubles at all dropping or picking the car up
Company replied
Charlie communicated arrival and kept me informed. Arrived on time. Very friendly and helpful. Explained what he would be doing and did a great job on my chip. It's barely noticeable. 10/10
Company replied
Easy enough to book and length of time taken was as specified. New glass could have been cleaner and no new windscreen wipers available for my car but good service.
Company replied
Company details
About National Windscreens - Romford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, United Kingdom
- 01708-545-381
4.6
Excellent
534 reviews
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It was on time
It was on time. I had a phone call to let me know at what stage they were at which allowed me to plan my day.
February 26, 2026
Reply from National Windscreens - Romford
We're happy to hear that our service was punctual and that our updates helped you manage your day. Thank you for your positive feedback; we appreciate it!
Would not use again but trapped by insurance
1 Over 3 weeks before work could be scheduled
2 Operative told he was a "trainee" but was unsupervised
3 Failed to bring an awning because it was "broken" - it had rained virtually every day since Jan 1st
4 Turned up without full repair equipment and had to return to his office (1 hour further delay)
5 Despite having ordered and paid for replacement windscreen wipers he did not have them with him
6 The only good news and thus avoided one star was actual windscreen repair was satisfactory and refund for wipers prompt
February 19, 2026
Reply from National Windscreens - Romford
We appreciate your feedback and regret the scheduling delays and the issues during the service. We're sorry the operative was not adequately prepared and lacked necessary equipment. We'll address these points to improve our service. We're glad the windscreen repair was satisfactory.
Highly competent and friendly too
I probably went in with quite low expectations, but was pleasantly surprised by their excellent communication and friendly but professional manner. Most importantly they did a quality job in a timely manner. Definitely recommend without reservation.
February 17, 2026
Reply from National Windscreens - Romford
We're happy to hear that our communication and professionalism exceeded your expectations. We appreciate your recommendation and are glad we delivered quality work promptly. Thank you for your positive feedback!
Excellence executed 5 star service
Had a text booking error. I arranged the time off work for new windscreen, the guys informed me they were likely not going to be able to fit me in till later afternoon meaning instead of the morning I arranged time off for u was likely going to lose a full day of appointments.
The team at romford went above and beyond, Nathaniel himself came and let me know that he was going to attend to my windscreen which enabled me to keep my work appointments in the afternoon.
Can not speak highly enough of the way the guys handled the situation and the level of work was top notch.
February 13, 2026
Reply from National Windscreens - Romford
We appreciate you sharing your experience. We're glad the team's efforts resolved the booking issue and ensured minimal disruption to your schedule. We are happy to hear that you were satisfied with the service. Thank you for your feedback!
Lovely service lovely men..
Lovely service lovely men... I was extremely happy with the service I received.
February 12, 2026
Reply from National Windscreens - Romford
We appreciate your positive feedback! We're so happy to learn that you were extremely happy with the lovely service and men.
Reply from National Windscreens - Romford
We appreciate you sharing! We are so happy you were pleased with our welcoming, fast, and efficient service.
They was able to communicate and was…
They was able to communicate and was patient and helpful with the process
I didn’t have to miss work to get it sorted
February 4, 2026
Reply from National Windscreens - Romford
We appreciate your review. We're happy to hear that our team communicated effectively, was patient, and helped you through the process without disrupting your work.
Exceptionally and professionally done…
Exceptionally and professionally done in a timely manner.
February 8, 2026
Reply from National Windscreens - Romford
We appreciate you sharing! We are so happy to learn about the exceptionally and professionally completed work done in a timely manner.
Very good service
January 27, 2026
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Couldn’t have asked for a better…
Couldn’t have asked for a better service, everyone was very friendly and the car was done within 2 hrs
January 19, 2026
Reply from National Windscreens - Romford
We appreciate your kind words! We are so glad to hear that you received excellent service and that your car was ready quickly. Thanks for your feedback.
Excellent service
January 16, 2026
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Romford
We're glad you had a great experience! Thanks for the suggestion; we appreciate your feedback regarding mobile service.
Reply from National Windscreens - Romford
We are happy to hear that you received great customer service and are pleased with the result! Thank you for your positive feedback.
Reply from National Windscreens - Romford
We're glad you enjoyed your experience; it sounds like it was simple and quick. We appreciate your positive feedback and thank you for it.
Excellent service perfect job very…
Excellent service perfect job very quick and reliable
January 9, 2026
Reply from National Windscreens - Romford
We appreciate you sharing! We are so happy to hear that our service was excellent, the job perfect, and very quick and reliable.
National Windscreens Haroldwood.
Very helpful.
Left my car at the Harold Wood branch.
Carried out my replacement windscreen within a couple of hours.
Nice clean job.
Thank you.
January 1, 2026
Reply from National Windscreens - Romford
We're happy to hear that our Harold Wood branch provided you with helpful and efficient service, completing your windscreen replacement quickly and cleanly. Thank you for your positive feedback!
Reply from National Windscreens - Romford
We appreciate you sharing! We are so happy to hear you received excellent service from our courteous and punctual staff.
Reply from National Windscreens - Romford
We appreciate you sharing! We're so glad to hear that our team was super friendly and that you received fantastic service.
Paid 20 pounds for a windscreen repair…
Paid 20 pounds for a windscreen repair 17days later my windscreen from the point of the repair split approximately 14inches across I was told that because it had happened within 30 days of the repair I would be entitled to a refund I then paid 140 pounds for a windscreen replacement when I went to the branch to have the windscreen replaced I told them that I should get a refund for the repair but basically they weren’t interested and didn’t want to know so NO I am not at all happy with the service you have given me
December 16, 2025
Reply from National Windscreens - Romford
We regret to hear about the windscreen splitting and the trouble regarding the refund after the replacement. We appreciate you bringing this to our attention, and we'll look into what happened.
I was been told it’s going to be four…
I was been told it’s going to be four ours but take about five and half hours and reception guy was rude they don’t even explain me why is late because of late I didn’t do my mot and next day my pco inspection I didn’t do it I lost about £180 all together as well as I couldn’t do work 3 days I am very upset and disappointed about that service
December 17, 2025
Reply from National Windscreens - Romford
We regret your service took longer than expected, and the communication was poor. We're sorry for the financial impact and inconvenience caused by the delays with your MOT and PCO inspection. We'll review this internally to improve our service.
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