Very efficient & quicker then I expected it to be. I had an issue with my rear view mirror, rang them, asked if I could take it back to the workshop, they saw what my issue was, and they sorted it o... See more
Company replied
Location
Switch locationUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
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See what reviewers are saying
10/10, Staff were fantastic, communicated well and also done the work quicker then expected. No troubles at all dropping or picking the car up
Company replied
Charlie communicated arrival and kept me informed. Arrived on time. Very friendly and helpful. Explained what he would be doing and did a great job on my chip. It's barely noticeable. 10/10
Company replied
Easy enough to book and length of time taken was as specified. New glass could have been cleaner and no new windscreen wipers available for my car but good service.
Company replied
Company details
About National Windscreens - Romford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, United Kingdom
- 01708-545-381
4.6
Excellent
534 reviews
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Service was speedy
Service was speedy. Workmen were very helpful explaining everything. Work was completed in half the time quoted.
September 25, 2025
Reply from National Windscreens - Romford
We appreciate you taking the time to leave us this great review! We're so glad to hear that you were happy with the quick service and helpful explanations and that the work was completed so quickly.
I'm happy with the final glass…
I'm happy with the final glass fitting, but the scheduling experience was frustrating. While the initial cancellation due to technician sickness was understandable, the rescheduled appointment was poorly managed. The technician was late and repeatedly gave inaccurate "5 minutes" arrival updates, which was disruptive. Going forward, your team needs to ensure that customers are given accurate, real-time delay estimates so they can plan their time accordingly.
September 19, 2025
Reply from National Windscreens - Romford
We appreciate your feedback and are glad you're happy with the glass fitting. We apologize for the frustrating scheduling experience and the technician's inaccurate arrival updates. We will address this to ensure customers receive accurate delay estimates in the future.
Reply from National Windscreens - Romford
We appreciate your positive feedback. We're so happy to hear you received good customer service and prompt job completion.
Excellent!
Kept me up to date when they were coming. Excellent work done in a short amount of time!
September 10, 2025
Reply from National Windscreens - Romford
We're happy to hear that we kept you informed and completed the work efficiently. Thank you for your positive feedback; we appreciate your time!
Service was good my second time using…
Service was good my second time using this service
September 12, 2025
Reply from National Windscreens - Romford
We appreciate you sharing your positive experience with our service again. Thank you for your continued patronage and valuable feedback.
Reply from National Windscreens - Romford
We appreciate you sharing! We are so happy to hear you received great, professional, and friendly service.
Reply from National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Romford
We appreciate you sharing! We are so happy you were pleased with our super friendly and fast service.
Good service
Good service . Clear information given . Job done in the time estimated. Good client communication.
September 5, 2025
Reply from National Windscreens - Romford
We appreciate your positive feedback! We're happy to hear that you received clear information and that the job was completed on time with good client communication.
Booked in fir 12.30 told it will take 4…
Booked in fir 12.30 told it will take 4 hours even tho Iv Had lots in past fitted and they never took 2 hours. Cars come and left while I waited they took my car in at 2.45 was in for hour and done just by 4.00
Why not just book me in for 2.00 I know some cars need calibrating mine obviously never so I don’t get it
September 3, 2025
Reply from National Windscreens - Romford
We regret the delay and inconvenience you experienced. We aim to manage bookings efficiently and are sorry your wait was longer than expected. We appreciate your feedback, which will help us improve our scheduling.
Amazing service from Jack
Amazing service from Jack
So humble so professional
September 8, 2025
Unprompted review
Reply from National Windscreens - Romford
We appreciate you sharing! We are so happy to hear that you received amazing, humble, and professional service.
Plenty of appointment reminder via…
Plenty of appointment reminder via email and good customer service on arrival.
August 28, 2025
Reply from National Windscreens - Romford
We're happy to hear that you found our appointment reminders helpful and that you received good customer service when you arrived. Thank you for your feedback.
The service was excellent and quicker…
The service was excellent and quicker than I thought, the bloke rang me when he finished. Friendly staff, customer service at the time wa good
August 27, 2025
Reply from National Windscreens - Romford
We appreciate your positive feedback! We are happy to hear that the service was excellent and faster than expected, and that our staff was friendly. We value your recognition of our customer service.
Professional job done and on time
August 29, 2025
Reply from National Windscreens - Romford
We appreciate your positive feedback and are glad you were satisfied with our prompt, professional service.
Hi too eveyone the guys that car too…
Hi too eveyone the guys that came
too sort my car out was very polite and told me everything I needed to know and was very polite couldn't ask for more thanks guys
August 21, 2025
Reply from National Windscreens - Romford
We're happy to hear that the team was polite and informative while assisting you with your car. We appreciate you taking the time to share your positive experience!
Reply from National Windscreens - Romford
We're happy that your booking and overall experience were smooth and positive! Thank you for sharing your feedback with our team.
Reply from National Windscreens - Romford
We're glad you found our team attentive, responsive, and courteous. Thank you for sharing your positive experience with us; we appreciate it.
Great service and A1 work.
August 22, 2025
Reply from National Windscreens - Romford
We appreciate your positive feedback and are happy you were pleased with our service and work.
Great service as a first time service user
The process from getting the car booked in to getting the windscreen repaired was easy. The system was user friendly to get it booked in, the day of repair was easy as well. Staff were excellent and efficient very accommodating and got the job done in a timely manner. The job was completed really well, pleased with how the windscreen looks now. Only issue was the automated payment system which didn’t explain payment choices what was acceptable payment methods. If that can be rectified then they would be perfect.
August 21, 2025
Reply from National Windscreens - Romford
We're happy to hear that the booking and repair process was easy, and that you were pleased with our staff's efficiency and the repair quality. We appreciate your feedback regarding the payment system and will review it to improve clarity. Thank you!
Reply from National Windscreens - Romford
We appreciate you taking the time to leave us a review; we are so happy to hear you found our staff helpful and efficient!
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