Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment... See more
Company replied
Location
Switch locationUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
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See what reviewers are saying
Helpful friendly staff. Straight forward to book windscreen replacement. Good communication and updates. Required cameras reset/calibration that required job to be carried out in workshop , fo... See more
Company replied
Very friendly staff. Nothing was too much for them. They went out of their way to make sure I was comfortable during my wait (water and use of toilet, etc.). Would 100% recommend to anyone who needs... See more
Company replied
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... See more
Company replied
Company details
About National Windscreens - Salisbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, United Kingdom
- 01722-480-056
4.8
Excellent
387 reviews
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Quick response and the technician was…
Quick response and the technician was very friendly and professional.
November 18, 2025
Reply from National Windscreens - Salisbury
We're happy to hear that the technician was friendly and professional and that you received a quick response. Thank you for your positive feedback!
Excellent job done
The gentleman rang ahead, was polite, punctual and efficient. Did a great job. Excellent service.
November 11, 2025
Reply from National Windscreens - Salisbury
We're happy to hear that the service was excellent! We appreciate you taking the time to share your positive experience with our punctuality and efficiency.
Windscreen Replacement
Vehicle booked in early , was met by a member of staff , who carried out a few checks , then got on with the job . Work completed In timescale I was given . A
Quick check with some helpful hints and I was on my way again .
Work was carried out by Very friendly and helpful staff with no pushy aftersales .
November 10, 2025
Reply from National Windscreens - Salisbury
We appreciate you sharing your experience. We're happy to hear that you were greeted promptly and that the work was completed within the given timeframe. It's great to know our staff were friendly and helpful and that you received useful advice. Thank you!
salisbury
the work was completed on time and well
the only slight issue was finding that some of the car settings had to be 're-installed'
October 20, 2025
Reply from National Windscreens - Salisbury
We're glad the work was completed to your satisfaction and on schedule. We appreciate your feedback regarding the car settings and regret any inconvenience this caused.
Friendly efficient service
Friendly efficient service. Good communication throughout
October 28, 2025
Reply from National Windscreens - Salisbury
We appreciate you sharing! We are so happy to hear that you received friendly, efficient service and good communication.
From broken off-side window by a stone…
From broken off-side window by a stone to full
replacement took only 23 hours from speaking to
you to completion of repair
October 24, 2025
Reply from National Windscreens - Salisbury
We're happy we could complete your full window replacement so quickly after the unfortunate incident. Thank you for your review; we appreciate your feedback!
Windscreen replacement …
We had to fix a crack in our windscreen. Organising it through our insurance company was very easy. It took us to the national windscreen website where we loaded a photo, booked an appointment and paid the excess. We got an appointment within a few days and the windscreen replacement was all efficiently carried out at our home address.
October 23, 2025
Reply from National Windscreens - Salisbury
We're happy to hear that arranging your windscreen repair through your insurance was straightforward. We appreciate you taking the time to share your positive feedback regarding the efficient service you received at your home.
Excellent communication with the…
Excellent communication with the National Windscreens team who managed to get the screen replaced within very quick time.. They also kept me updated on the estimated delivery time for the windscreen and trim parts required.
October 11, 2025
Reply from National Windscreens - Salisbury
We appreciate you sharing your feedback. We're happy to hear that you experienced excellent communication with our team and that the replacement was completed quickly. It's great to know you were kept updated on delivery times.
The representative was on time
The representative was on time, courteous and very knowledgeable. Drew my attention to the fact the window had undoubtedly been repaired before, despite having had the car from new!!!
October 10, 2025
Reply from National Windscreens - Salisbury
We appreciate you taking the time to share your positive experience. We're glad the representative was helpful and knowledgeable. We will look into the window's repair history. Thanks again!
Reply from National Windscreens - Salisbury
We appreciate you sharing! We are so happy to hear that our service was very efficient and helpful, and we thank you very much!
Reply from National Windscreens - Salisbury
We are happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it.
Great Service
Very efficient and friendly service and windscreen fitted didn’t take nearly as long as quoted. Definitely recommend National Windscreens to anyone needing their screen repaired/replaced.
September 30, 2025
Reply from National Windscreens - Salisbury
We appreciate your positive feedback. We're happy to hear that you found our service efficient and friendly, and that the windscreen fitting was quicker than expected. We're glad you recommend us for windscreen repairs or replacements.
First class product & rapid service by…
First class product & rapid service by very professional staff
September 29, 2025
Reply from National Windscreens - Salisbury
We appreciate you sharing! We are so happy to hear that you received a first-class product and rapid service by very professional staff.
Toyota Hilux 1995 screen replacement
Given the age of the vehicle I was very pleased when a replacement screen was provided! The service was excellent and the new screen was fitted quickly and professionally.
September 16, 2025
Reply from National Windscreens - Salisbury
We appreciate your positive feedback. We're happy to hear that you were pleased a replacement screen was provided for your vehicle. It's great to know the service was excellent, and the new screen was fitted quickly and professionally.
Courteous prompt attention
Courteous prompt attention
Good communication
So far a good outcome
September 11, 2025
Reply from National Windscreens - Salisbury
We appreciate you taking the time to share your positive experience. We are happy to hear that you received prompt attention and good communication!
Pleasure from start to finish
Turned up on time the 2 guys that same were extremely professional and really helpful
September 2, 2025
Reply from National Windscreens - Salisbury
We're happy to hear that the team was punctual, professional, and helpful! Thank you for your positive feedback; we appreciate it very much.
Quick, quality work
Easy to book in, friendly staff, replaced the windscreen and had the car back in under 2 hours
August 29, 2025
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We're happy to hear that booking was easy, our staff were friendly, and the windscreen replacement was completed quickly.
Friendly helpful staff
September 2, 2025
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Salisbury
We appreciate you sharing your feedback! We're so glad to hear you were impressed with our efficient, quick, and friendly service.
Reply from National Windscreens - Salisbury
We're happy to hear that our service met your expectations with promptness and respect, leaving your car clean and ready. Thank you for your feedback.
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