Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment... See more
Company replied
Location
Switch locationUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
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See what reviewers are saying
Helpful friendly staff. Straight forward to book windscreen replacement. Good communication and updates. Required cameras reset/calibration that required job to be carried out in workshop , fo... See more
Company replied
Very friendly staff. Nothing was too much for them. They went out of their way to make sure I was comfortable during my wait (water and use of toilet, etc.). Would 100% recommend to anyone who needs... See more
Company replied
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... See more
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Company details
About National Windscreens - Salisbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, United Kingdom
- 01722-480-056
4.8
Excellent
387 reviews
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Fitted windscreen replacement at the…
Fitted windscreen replacement at the allocated time. There system had instructed my attendance at 0830 however the appointment was actually 1030
August 22, 2025
Reply from National Windscreens - Salisbury
We appreciate you bringing the scheduling error to our attention. We're sorry that the incorrect time caused you trouble and we'll look into what happened. Thank you.
Super Service
The Technician was very communicative and gave me regular updates on the progress of the windscreen fitting, along with any issues encountered.
Really happy with the job that was completed and the excellent service provided.
August 25, 2025
Reply from National Windscreens - Salisbury
We appreciate you sharing your feedback. We're happy to hear that the technician kept you informed about the windscreen fitting and any issues. It's great to know you were pleased with the completed work and the service provided.
Very efficient and satisfactory…
Very efficient and satisfactory replacement of cracked windscreen
August 22, 2025
Reply from National Windscreens - Salisbury
We're happy to hear that you found our windscreen replacement service efficient and satisfactory. Thank you for your positive feedback; we appreciate it.
Great service easy to book in
Great service easy to book in , fitter was very polite
August 21, 2025
Reply from National Windscreens - Salisbury
We appreciate you sharing your feedback! We're so happy to hear that booking was easy and that our fitter was polite and helpful.
The windscreen ordered was defective so…
The windscreen ordered was defective so could not replace, although they managed to complete a repair.. this resulted in a refund of the difference @ £110 which I am still waiting for. I called the branch in Salisbury who referred me back to the main booking team. I was told I would receive the refund to which I am still waiting.
August 17, 2025
Reply from National Windscreens - Salisbury
We regret that the ordered windscreen was defective and that you are still waiting for the refund. We appreciate you bringing this to our attention. We're looking into this issue with the relevant team.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Windscreen Replacement
I requested a windscreen replacement and within 7 days the team arrived. They were very polite, knowledgeable efficient and clean. Altogether a very professional outfit.
August 14, 2025
Reply from National Windscreens - Salisbury
We're happy to hear that the windscreen replacement team was polite, knowledgeable, efficient, and clean. We appreciate you acknowledging their professionalism and thank you for your positive feedback.
Very smooth service with good…
Very smooth service with good communication. Thank you.
August 19, 2025
Reply from National Windscreens - Salisbury
We appreciate you taking the time to share your feedback! We're happy to hear you experienced smooth service and good communication. Thank you again.
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very happy with National Windscreens
After contacting insurance company was given a date for replacement windscreen with work carried out at home address. With in minutes confirmation came through via email from National Windscreens.
Email on day of appointment allowing me to track the technician. Also he called to say when he was going to be with me. Work carried out with no problems. Very happy with National Windscreens
August 11, 2025
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
The lads that carried out the work were friendly and explained what they were going to do and advised when it would be okay to drive the car after the new screen was fitted. The windscreen fitting seemed to go well and all looks okay with the actual fitting of it. However, I have only scored a 4 as there were remnants of the old windscreen rubber seal left in the car on the dashboard, floor and front seats. Also the windscreen had smears on the inside. I would have thought that the screen would have been cleaned and debris from the removal of the old screen removed before handing it back.
July 4, 2025
Reply from National Windscreens - Salisbury
We appreciate you taking the time to share your feedback. We're glad the fitting went well and the technicians were helpful. We're sorry to hear about the debris and smears left in your car. We will address this with our team to ensure a more thorough cleaning process is followed in the future.
Great service from the chap who performed the replacement
Great service from the guy who did the replacement
July 31, 2025
Reply from National Windscreens - Salisbury
We appreciate you taking the time to leave us this positive feedback. We are so glad you were happy with the replacement service.
Excellent service
July 25, 2025
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very welcoming and friendly staff
Very welcoming and friendly staff. The job was done sharpish and they were very flexible with my work/family needs around collection.
July 25, 2025
Reply from National Windscreens - Salisbury
We appreciate your feedback and are happy to hear that you found our staff welcoming and friendly. We're also glad that we could accommodate your needs regarding collection.
Unorganised and unprofessional
Been waiting at home all day for a windscreen replacement, to get a call from the technician saying he wouldn’t do the job unless I could provide a canopy or cover in case it rained, even though it’s currently beaming with sunshine outside. Surely a company in this line of work should come prepared for this sort of thing! To top it off, he suggested that instead I drive 21 miles to the garage if I still wanted the replacement today. I’ve never dealt with a company so disorganised and unprofessional.
July 29, 2025
Unprompted review
Reply from National Windscreens - Salisbury
We appreciate you bringing this to our attention. We're sorry the technician couldn't complete the replacement and about the suggested drive. We'll review this situation to improve our service and preparation for all weather conditions. Thank you for your feedback.
Great service
Great service, came same day due to cancellation. The engineer had excellent customer service skills, clean and efficient. Explained that the repair may not work or the cracks may still be just visible in certain light but they won't spread. The repair worked so a new screen not required Undertaken on insurance windscreen cover
July 18, 2025
Reply from National Windscreens - Salisbury
We're happy to hear that you received great service with a same-day visit due to a cancellation. We appreciate your comments regarding the engineer's customer service skills, cleanliness, and efficiency. We're glad the repair worked and a new screen wasn't required. Thank you for your positive feedback.
Quick and easy website to book
Quick and easy website to book. The guy was quick and worked fast to replace my windscreen.
July 14, 2025
Reply from National Windscreens - Salisbury
We're happy to hear that you found our website easy to use and that the windscreen replacement was completed quickly. Thank you for your positive feedback; we appreciate it!
Ease of the whole experience
Ease of the whole experience. Stress free and quality job. Very happy.
July 10, 2025
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We're happy to hear that you found the experience easy and stress-free, and that you were pleased with the quality.
Brilliant service…
Was due to drive to Salisbury Branch but they kindly called to say they were near my home address and so called in and did it there. Saving me a trip out. Brilliant Service
July 9, 2025
Reply from National Windscreens - Salisbury
We're happy to hear that you received such excellent service! We appreciate that our team was able to assist you so conveniently. Thank you for your positive feedback.
The guy who attended was on time
The guy who attended was on time, quick, friendly and efficient. Tried to repair first but couldn't so did a replacement. Very friendly and professional. Top job!
July 9, 2025
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Amazing how you fixed the windscreen…
Amazing how you fixed the windscreen chip, so it was invisible
July 4, 2025
Reply from National Windscreens - Salisbury
We're glad you're so pleased with our service and how we repaired the windscreen chip. Thank you for your positive feedback; we appreciate it!
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