Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment... See more
Company replied
Location
Switch locationUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
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See what reviewers are saying
Helpful friendly staff. Straight forward to book windscreen replacement. Good communication and updates. Required cameras reset/calibration that required job to be carried out in workshop , fo... See more
Company replied
Very friendly staff. Nothing was too much for them. They went out of their way to make sure I was comfortable during my wait (water and use of toilet, etc.). Would 100% recommend to anyone who needs... See more
Company replied
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... See more
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Company details
About National Windscreens - Salisbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, United Kingdom
- 01722-480-056
4.8
Excellent
387 reviews
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I took my Range Rover SVR into the…
I took my Range Rover SVR into the garage in Salisbury to have my windscreen replaced. I cannot speak highly enough of the 3 gentleman that look after me.
They were extremely professional, polite and knew what they were talking about. My vehicle was in an out within the allotted time slot, I was advised what to do and what not to do over the following few days.
It was a 10/10 service and i cannot recommend them enough.
I will certainly advise friends and family to use this branch with any windscreen issues moving forward.
June 27, 2025
Reply from National Windscreens - Salisbury
We're happy to hear about your excellent windscreen replacement experience. It's great to know the team's professionalism and expertise were appreciated, and that you were well-informed. Thank you for recommending us!
Reply from National Windscreens - Salisbury
We're happy our windscreen repair met your expectations. Thank you for your positive feedback; we appreciate your business very much.
Very good polite only thing a coffee…
Very good polite only thing a coffee machine or water machine would be great in waiting area
June 27, 2025
Reply from National Windscreens - Salisbury
We're glad you enjoyed your experience and appreciate your kind words. We value your suggestion regarding a coffee or water machine in the waiting area. Thank you!
Friendly, polite and professional
Friendly, polite staff with great professionalism. Work was carried out quicker than original estimated time. After booking an appointment i was called to see if I wanted an earlier slot then the one booked due to cancellation and then got a time that worked around the school run, they could not have been more accommodating! Thank you
June 25, 2025
Reply from National Windscreens - Salisbury
We're delighted to hear about your positive experience! It's great to know our staff's friendliness and professionalism stood out. We appreciate that the work was completed ahead of schedule and that we could accommodate your needs. Thank you for your feedback.
Rapid response from very helpful and…
Rapid response from very helpful and friendly staff
June 24, 2025
Reply from National Windscreens - Salisbury
We appreciate your kind review! We're so glad to hear you found our staff helpful and friendly and that you experienced a rapid response.
Reply from National Windscreens - Salisbury
We're happy to hear that you had a positive experience! We appreciate your feedback regarding our team's efficiency and communication.
Reply from National Windscreens - Salisbury
We're happy to hear that our services were quick and clean! Thank you for your positive feedback; we appreciate it.
Excellent service from start to finish
Excellent service from start to finish. Was able to speak to a human (Simon) rather than try and arrange online. Windscreen was available next morning (non urgent replacement). Really pleasant, courteous and friendly Djibril came to replace my windscreen. I would highly recommend their service and would definitely use again. Thank you.
June 19, 2025
Unprompted review
Reply from National Windscreens - Salisbury
We're happy to hear that you received excellent service! It's great you were able to speak with someone directly and that the replacement was so quick. We appreciate your recommendation and are glad you had a pleasant experience. Thank you!
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We're happy to hear that you received quick and efficient service, and that you experienced first-class customer care.
Reply from National Windscreens - Salisbury
We appreciate you taking the time to share your positive experience with our fast and efficient service!
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We're happy you received great, polite, and effective service. Thank you for sharing.
Excellent service from National Windscreens
My experience with using National Windscreens for the first time was excellent with the technician carrying out his work if a highly professional manner. Highly recommend.
June 6, 2025
Reply from National Windscreens - Salisbury
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the technician's professionalism. We appreciate you taking the time to share your experience.
Reply from National Windscreens - Salisbury
We're happy to hear that booking was easy and the repair met your expectations. Thank you for your positive feedback; we appreciate it.
Very easy to book appointment and work…
Very easy to book appointment and work carried out very efficiently
May 27, 2025
Reply from National Windscreens - Salisbury
We're happy to hear that booking your appointment was easy and the work was carried out efficiently. Thank you for your positive feedback!
Simon and the Team did a great job
Simon and the team did a great job. No hassle or fuss.
Highly recommend
May 30, 2025
Reply from National Windscreens - Salisbury
We're happy to hear that the team provided you with a seamless experience. Thank you for your recommendation; we appreciate your positive feedback!
Reply from National Windscreens - Salisbury
We're glad you were satisfied with our work. We understand that communication was difficult, and we'll address our phone answering procedures.
Reply from National Windscreens - Salisbury
We appreciate your feedback! We're so happy to hear you found our staff professional and efficient.
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Efficient, friendly quality service
May 9, 2025
Reply from National Windscreens - Salisbury
Thank you for your kind review! We are delighted to hear that you found our service efficient, friendly, and of high quality. We strive to provide excellent customer experiences and appreciate your feedback.
Fast service
Fast service, this was faster than advised when I booked my time slot. The staff were friendly and helpful.
May 8, 2025
Reply from National Windscreens - Salisbury
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the speed and friendliness of our service. We strive to provide a convenient and positive experience for our customers, and we're glad we were able to achieve that for you.
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