Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment... See more
Company replied
Location
Switch locationUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
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See what reviewers are saying
Helpful friendly staff. Straight forward to book windscreen replacement. Good communication and updates. Required cameras reset/calibration that required job to be carried out in workshop , fo... See more
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Very friendly staff. Nothing was too much for them. They went out of their way to make sure I was comfortable during my wait (water and use of toilet, etc.). Would 100% recommend to anyone who needs... See more
Company replied
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... See more
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Company details
About National Windscreens - Salisbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, United Kingdom
- 01722-480-056
4.8
Excellent
387 reviews
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Very helpful staff
Very helpful staff, courteous and efficient. Everything completed in good time and phone call to let me know when ready.
Very pleased with the service
May 2, 2025
Reply from National Windscreens - Salisbury
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the helpfulness, courtesy, and efficiency of our staff. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
Disappointing
Car went in for windscreen replacement and was damaged - hats off to the fitter who informed me of what happened and reassured me it would be rectified and at the cost of NW. I was told the branch manager would call - they haven't. 3 weeks later, and I have only been contacted once (the following day) regarding the repair but keep being chased for payment! I am now the one having to do the chasing. Quite frankly, this isn't good enough.
April 17, 2025
Reply from National Windscreens - Salisbury
We understand your frustration with the experience you had. It's disappointing to hear that your vehicle was damaged during the windscreen replacement and that you haven't received the follow-up you expected. We appreciate you bringing this to our attention and will use your feedback to improve our communication and customer service processes.
Reply from National Windscreens - Salisbury
We appreciate your kind words and are glad you found our service polite and straightforward.
Great service and the technician was…
Great service and the technician was polite, friendly, professional and very knowledgeable.
He did a fantastic job
April 15, 2025
Reply from National Windscreens - Salisbury
Thank you for your positive review! We are thrilled to hear that you were impressed with the technician's professionalism, friendliness, and knowledge. We strive to provide exceptional customer experiences and appreciate you taking the time to share your feedback.
Really nice and friendly stuff.
Really nice and friendly stuff.. nice and quality done job
April 11, 2025
Reply from National Windscreens - Salisbury
Thank you for your kind words! We are so glad to hear you had a positive experience with our team. We strive to provide friendly and high-quality service to all our customers, and your feedback is appreciated.
Very helpful guick and easy to deal with
April 11, 2025
Reply from National Windscreens - Salisbury
Thank you for your kind words. We're glad you found our service helpful and easy to use.
Nice chap
Nice chap , explained what had caused the issue , didn't rush and made sure it was perfect . Thank you
April 9, 2025
Reply from National Windscreens - Salisbury
Thank you for your kind words. We're delighted to hear that you were happy with the technician's explanation and the quality of the service. We appreciate your feedback and are committed to providing clear communication and excellent service to all our customers.
Reply from National Windscreens - Salisbury
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
Happy customer
Technician arrived punctually, kept me up to date with his location and carried out the replacement with care.
March 26, 2025
Reply from National Windscreens - Salisbury
Thank you for your kind words. We're pleased to hear that the technician arrived on time, kept you informed, and completed the replacement with care. We appreciate you taking the time to share your experience. Your feedback helps us ensure we continue to provide excellent service to our customers.
Reply from National Windscreens - Salisbury
We appreciate your kind words and are glad to hear you were satisfied with the work.
Brilliant staff
Friendly staff and screen was fixed in 45 mins! Provided me with safety instructions before I left. Can't fault them will definitely be coming back (if I hit another pheasant)
March 25, 2025
Reply from National Windscreens - Salisbury
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our staff was friendly and helpful, and that the screen repair was completed efficiently. We are glad you found our safety instructions valuable. We hope you won't have to visit us again soon, but we're here if you need us.
Overall, excellent service
Initial service was unacceptable, booked for service, it was morning appointment at 8am, when I get there staff told me they had a wrong wind screen, I was very angry, they should have told me day before, if I know that I wouldn't be travelling from Andover to Salisbury early in the morning. I think site Manager is Simon, he sorted all those issues within a day therefore he received 10/10 with his leadership and management skills.
March 22, 2025
Reply from National Windscreens - Salisbury
We understand your frustration with the initial service you received. It's disappointing to arrive for an appointment and find out there's been a mistake. We strive to provide a smooth and efficient experience for all our customers, and it's clear that we fell short in this instance.
We appreciate you highlighting the exceptional service you received from the site manager. Their quick action and dedication to resolving the issue are commendable. We're glad they were able to turn the situation around for you.
Reply from National Windscreens - Salisbury
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
Reply from National Windscreens - Salisbury
We are so glad to hear that you had a positive experience. We appreciate your kind words and will share your feedback with our team.
Efficient and pleasant to deal with
March 14, 2025
Reply from National Windscreens - Salisbury
We're delighted to hear you found your experience efficient and pleasant. We strive to provide excellent customer service and appreciate your kind words.
Ran out of resin
The engineer was polite and did a good job but unfortunately ran out of resin part way though and had to drive all the way back to Salisbury (nearly a 60 mile round trip) for a replacement as he didn't have a spare on board which delayed the repair.
March 8, 2025
Reply from National Windscreens - Salisbury
We appreciate your feedback and understand the inconvenience caused by the delay. We strive to ensure our technicians are fully equipped for all repairs, and we will review our procedures to prevent similar situations in the future.
Reply from National Windscreens - Salisbury
We are so glad to hear that you were happy with the service.
The man was Very Helpful
The man was Very Helpful, pleasant & got on the job.Good Explanation.
I have had a repair from National Windscreen before.
March 8, 2025
Reply from National Windscreens - Salisbury
We appreciate your kind words and are glad to hear you had a positive experience with our team. We strive to provide excellent customer service and are pleased that the technician was helpful and provided a good explanation of the repair.
Reply from National Windscreens - Salisbury
Thank you for your kind review! We're delighted to hear that you found our service great and helpful. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Reply from National Windscreens - Salisbury
We're so glad to hear you had a positive experience! We strive to make things easy and straightforward for our customers.
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