The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great all round service from start to finish. Had to come from Grimsby to the Scunthorpe garage due to camera calibration. Told it would take up to 4 hours but actually 2.5. Perfect installation and c... See more
Company replied
Very easy to arrange, didn't keep me waiting for too long at the branch Polite and helpful staff at Scunthorpe. Call centre colleague at Bristol who arranged appointment was a pleasure to talk to... See more
Company replied
I was happy with the technician that arrived very promptly. He was very professional. Change my front screen cleaned up behind with all the broken glass. Made my vehicle safe. Advise me don’t wash thr... See more
Company replied
Company details
About National Windscreens - Scunthorpe
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, United Kingdom
- 01724-440-016
4.5
Excellent
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast Friendly service
Fast Friendly service. Arrived at the agreed time and carried out the replacement to the highest of standards.
September 9, 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Depot convenient to home
Depot convenient to home. Prompt service, work carried out quickly.
September 6, 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy booking system
Easy booking system. Pleasant and professional communication regarding the time of my appointment and ordering of my replacement screen.
Efficient delivery of service and friendly customer service.
September 12, 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent Prompt Attention
Arrived to carry out initial repair exactly on time and day agreed. Had an issue with initial repair (resin not bonding) however attended to rectify this within 2 hours of making a call to report failure.
September 7, 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The booking was quick and the service…
The booking was quick and the service from the guys very good, however the sticking tape used to hold the screen in place as left marks on my paint work, struggling to remove.
September 6, 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Not as Good As it Should have been…
My original date for having the windscreen was changed on the day about 30 mins before I left the house.I then had to wait for a new date and time. My wife then had to take the car and I was told around an hour to do the job, after waiting 3 hrs I rang only to be told they'd had a delay and it would be up to an hour more before the car was ready.
August 30, 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Very good and fast
August 30, 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent experience
Great, efficient and prompt service sorted our car rear screen when a roof ridge tile smashed through it. Great service from National Windscreens team.
August 27, 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy booking online at a time that…
Easy booking online at a time that suited me.
Technician arrived on time, was extremely polite and carried out the job in no time at all.
My car was left very tidy after the work.
Extremely satisfied.
August 30, 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Thank you for the amazing service today…
Thank you for the amazing service today in replacing my windscreen.
It was easy to book, great service and was able to track my engineer too
I thought it was going to be so much more stressful than it was, and you made it so easy. So thank you!
August 29, 2024
Unprompted review
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Inconvenient outlet - but with excellent service -
On time, efficient & friendly.
It’s just a shame that, living on the outskirts of Grimsby I had to travel there and back with a broken windscreen…surely Grimsby is a large enough area to warrant a National Windscreen outlet locally?
August 19, 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Two good guys worked as a team,good to…
Two good guys worked as a team,good to talk to and answered questions. Highly recommended 😀
August 15, 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good communication
Good communication, and efficient job. Friendly staff.
Could maybe have cleaned rubber bits off dashboard!
August 6, 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reception was good and polite
Reception was good and polite, windscreen was fitted promptly, a couple of faults were made but they were rectified very quickly! The chap that did the job was very particular and did a great job. Overall, very happy.
August 3, 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.