The lad who came to the house was polite, friendly and efficient. He explained what he was going to do and then talked me through the work when he had finished. Top notch. Please be aware that front w... See more
Company replied
Location
Switch locationUnit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF Sheffield, South Yorkshire, GB
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Messaged before the job, sent direct phone no and directions. They were very busy and professional. Told me what to expect time wise. Was impressed by the quality of the job and aftercare. Also they c... See more
Company replied
Excellent service with care. I had my windscreen replaced at Sheffield garage. I was offered workspace to work while the windscreen was being replaced. Booking process all the way to completing work h... See more
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Everything seems good and well fitted, only had chance to drive car a couple of days due to being away. Bit frustrating that I couldn't contact them to see if car was ready, tried the auto chat but th... See more
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Company details
About National Windscreens - Sheffield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF, Sheffield, South Yorkshire, United Kingdom
- 0114-345-0553
4.6
Excellent
729 reviews
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Mixed experience
Slick booking system but does not let you query anything. Unable to speak to anyone.
Windscreen replaced fine but they broke my sun visor and didn’t mention it.
April 24, 2026
Reply from National Windscreens - Sheffield
We appreciate your feedback. We regret the issues with our system's query function and communication. We're sorry about the sun visor and will investigate how this occurred.
Completion in a very short time
Completion in a very short time, good standard of work, clean and tidy.
location was difficult for me but they were helpful with local knowledge of where to go and spend a few hours whike waiting. I went to Rother Counter y park just 28 minutes walk and rented a bike..
April 27, 2026
Reply from National Windscreens - Sheffield
We're happy to hear that the work was completed quickly and to a good standard, and that our team was helpful. We appreciate you taking the time to share your positive experience.
Clear easy to follow instructions…
Clear easy to follow instructions regarding appointment.
Pleasant lads at office prompt job.
April 27, 2026
Reply from National Windscreens - Sheffield
We appreciate you taking the time to leave us feedback. We're so happy to hear that you found the appointment instructions clear and the service prompt!
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Sheffield
We appreciate you taking the time to share your experience with us! We are happy to hear that you were satisfied with our service.
First class experience and excellent…
First class experience and excellent repair all fully explained
April 15, 2026
Reply from National Windscreens - Sheffield
We appreciate you sharing that you had a first class experience and the excellent repair was fully explained! We are so pleased.
A Worthwhile Experience!
Booking process is easy and simple. There is obviously a time lag to ensure they have the right glass for your vehicle. Great welcome and you can see what they are doing and how they carry out the work which is reassuring. The handover afterwards was first class with clear instructions on dos and donts for three days. Well done!
April 2, 2026
Reply from National Windscreens - Sheffield
We appreciate you sharing your feedback. We're happy to hear that the booking process was easy and simple. It's great to know you were reassured by seeing how we carry out our work and that the handover was first class. Thank you!
The guys went the extra mile in…
The guys went the extra mile in sourcing my windscreen due to a mix up with my personalised registration. Thank you guys
April 16, 2026
Reply from National Windscreens - Sheffield
We appreciate your positive feedback! We're happy to learn that our team went the extra mile to source your windscreen despite the registration mix-up.
Bad finish
The small crack is just as visible and looks exactly the same as it did when I took it in! It’s supposed to look a lot better and be barely visible but that is not the case.
April 3, 2026
Reply from National Windscreens - Sheffield
We appreciate your feedback and time. We're sorry the repair didn't meet expectations, and the crack's visibility remains an issue. We'll review this to improve our service.
Nice and fast
April 6, 2026
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good experience
Good experience. The replacement of my windscreen took less than 2 hours.
March 13, 2026
Reply from National Windscreens - Sheffield
We're glad you had a good experience, and we appreciate you taking the time to leave us your feedback. We're happy the replacement was quick.
Quick and easy
April 2, 2026
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Sheffield
We regret the delay and damage. We'll review this to improve our service. Thanks for your feedback.
Wonderful service
Great customer service & kept well updated before and during repairs. Repairs done in a timely manner as well
March 28, 2026
Reply from National Windscreens - Sheffield
We appreciate your positive feedback. We're happy to learn that you received great customer service and were well-informed throughout the repair process, and that the repairs were completed promptly.
Reply from National Windscreens - Sheffield
We appreciate you sharing that our work was efficient and great! We are so happy you were pleased with our team's service.
Well organised.efficient and effective…
Well organised.efficient and effective service.
March 25, 2026
Reply from National Windscreens - Sheffield
We appreciate you sharing that our service was well-organized, efficient, and effective! We are so happy you were pleased with us.
Got my windscreen replaced for range…
Got my windscreen replaced for range rover evoque. Excellent service. Highly recommended
March 25, 2026
Reply from National Windscreens - Sheffield
We're happy to hear that you had an excellent service experience with your Range Rover Evoque windscreen replacement. Thank you for your recommendation!
Fantastic service came out to my work…
Fantastic service came out to my work place and replaced my windscreen while I worked so didn’t have to book anytime off
March 17, 2026
Reply from National Windscreens - Sheffield
We appreciate your positive feedback! We're happy to hear that our service was fantastic and that we replaced your windscreen at your workplace, saving you time off.
Reply from National Windscreens - Sheffield
We appreciate you sharing that our service was exceptional and professional! We are so happy you were pleased with our team.
Reply from National Windscreens - Sheffield
We're happy to hear that you had a positive experience with our service! Thank you for your kind words; we appreciate your feedback.
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