The lad who came to the house was polite, friendly and efficient. He explained what he was going to do and then talked me through the work when he had finished. Top notch. Please be aware that front w... See more
Company replied
Location
Switch locationUnit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF Sheffield, South Yorkshire, GB
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Messaged before the job, sent direct phone no and directions. They were very busy and professional. Told me what to expect time wise. Was impressed by the quality of the job and aftercare. Also they c... See more
Company replied
Excellent service with care. I had my windscreen replaced at Sheffield garage. I was offered workspace to work while the windscreen was being replaced. Booking process all the way to completing work h... See more
Company replied
Everything seems good and well fitted, only had chance to drive car a couple of days due to being away. Bit frustrating that I couldn't contact them to see if car was ready, tried the auto chat but th... See more
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Company details
About National Windscreens - Sheffield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF, Sheffield, South Yorkshire, United Kingdom
- 0114-345-0553
4.6
Excellent
729 reviews
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Excellent service from start to finish
Excellent service from start to finish, explanation of work involved and how long it would take.
March 17, 2026
Reply from National Windscreens - Sheffield
We appreciate your excellent review! We are so happy to learn that you received excellent service and a clear explanation of the work involved and its duration.
Waisted three day's before i could have…
Waisted three day's before i could have windscreen and i lost two day's of work
March 18, 2026
Reply from National Windscreens - Sheffield
We appreciate you sharing your experience. We're very sorry for the delay with your windscreen and the impact on your work schedule. We'll review this situation.
Very helpful with a friendly nature.
March 13, 2026
Reply from National Windscreens - Sheffield
We appreciate you sharing that our team was helpful and friendly! We are so happy you were pleased with our service.
Arrived on time great customer service…
Arrived on time great customer service and pleasant young man. Weather was terrible so managed to get in a barn for him, was very appreciative
March 13, 2026
Reply from National Windscreens - Sheffield
We're happy to hear that our team provided great service despite the terrible weather. We appreciate you providing shelter and thank you for your positive feedback!
Good friendly efficient staff.
March 12, 2026
Reply from National Windscreens - Sheffield
We appreciate you sharing that our staff was friendly, efficient, and good! We are so happy you were pleased with our team.
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Nice guys thank you
March 3, 2026
Reply from National Windscreens - Sheffield
We appreciate you taking the time to share your positive experience; we are so glad you were happy with our service.
Took way longer than it should have
Took way longer than it should have. 4 hours to replace a windscreen is ridiculous should be given a 1 - 2 time slot not a 4 hour one
February 27, 2026
Reply from National Windscreens - Sheffield
We appreciate your feedback and apologize that the service took longer than expected. We'll review our scheduling to improve our time estimates.
They completed the job as required
February 18, 2026
Reply from National Windscreens - Sheffield
We're happy to hear that we met your expectations and completed the job as required. Thank you for your feedback.
Reply from National Windscreens - Sheffield
We appreciate you sharing that you had amazing service from start to finish! We are so happy you had a positive experience.
Excellent job
Really easy to deal with and an excellent job. Ended up with full screen replacement which was done very efficiently and professionally.
February 13, 2026
Reply from National Windscreens - Sheffield
We appreciate your positive feedback. We're happy to hear that it was easy to deal with us and that the full screen replacement was completed efficiently and professionally.
Told me what he was going to do and…
Told me what he was going to do and just got on with the job
February 14, 2026
Reply from National Windscreens - Sheffield
We're happy to hear that the work was completed to your satisfaction and that the process was clearly communicated to you. Thank you!
Reply from National Windscreens - Sheffield
We're happy to hear you received great service and quick repair from our friendly and helpful staff. Thanks for your positive feedback!
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Sheffield
We appreciate your positive feedback! We're so happy to hear that our staff was friendly, and the job was completed quickly and to good quality.
Reply from National Windscreens - Sheffield
We appreciate you letting us know that the fitter was very good and helpful! We are so happy you had a positive experience with us.
My windscreen was cracked
My windscreen was cracked. National Windscreens replaced with no fuss, no problems, no issues, when they said they would and more quickly than they indicated. A+++
February 7, 2026
Reply from National Windscreens - Sheffield
We appreciate your positive feedback. We're happy to hear that your windscreen replacement was completed without any problems, when expected, and faster than anticipated.
Amenities need improvements
Good service, but would like see a coffee and tea facility and a TV. Having to wait several hours as location is 30min walk to nearest shops.
February 7, 2026
Reply from National Windscreens - Sheffield
We appreciate your feedback. We acknowledge your suggestion regarding coffee, tea, and a TV, especially given the location. We'll consider these improvements.
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fantastic service
Fantastic service. Fantastic lads. And the windscreen replaced was perfect.
Thank you guys
January 27, 2026
Reply from National Windscreens - Sheffield
We're happy to hear that you received fantastic service from our team! We appreciate your positive feedback regarding the perfect windshield replacement. Thank you!
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