The lad who came to the house was polite, friendly and efficient. He explained what he was going to do and then talked me through the work when he had finished. Top notch. Please be aware that front w... See more
Company replied
Location
Switch locationUnit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF Sheffield, South Yorkshire, GB
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Messaged before the job, sent direct phone no and directions. They were very busy and professional. Told me what to expect time wise. Was impressed by the quality of the job and aftercare. Also they c... See more
Company replied
Excellent service with care. I had my windscreen replaced at Sheffield garage. I was offered workspace to work while the windscreen was being replaced. Booking process all the way to completing work h... See more
Company replied
Everything seems good and well fitted, only had chance to drive car a couple of days due to being away. Bit frustrating that I couldn't contact them to see if car was ready, tried the auto chat but th... See more
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Company details
About National Windscreens - Sheffield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF, Sheffield, South Yorkshire, United Kingdom
- 0114-345-0553
4.6
Excellent
729 reviews
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Pleasant staff
I don't like doing this type of issue online. The telephone operator and then staff in the repair center were pleasant and helpful, much nicer than online.
January 23, 2026
Reply from National Windscreens - Sheffield
We appreciate you taking the time to share your experience. We're happy to hear that our telephone and repair center staff were helpful and pleasant. We value your feedback about the online experience.
Great took to site waited while they…
Great took to site waited while they fix it great jo.
January 20, 2026
Reply from National Windscreens - Sheffield
We're glad you had a great experience and appreciate you taking the time to share your positive feedback with us. Thanks for your review!
From start to finish the technician explained the whole process he performed the replacement expertly highly pleased credit to business
From start to finish the
January 14, 2026
Reply from National Windscreens - Sheffield
We're glad you enjoyed your experience. Thank you for sharing your feedback with us; it means a lot to our team.
The great service both at the front…
The great service both at the front desk and by the fitter.
January 15, 2026
Reply from National Windscreens - Sheffield
We're glad you enjoyed your experience with our team! We appreciate you taking the time to share your positive feedback.
Reply from National Windscreens - Sheffield
We are happy to hear that you received great customer service that was prompt and efficient! Thank you for your positive feedback.
Everything was done as planned with no…
Everything was done as planned with no issues
January 14, 2026
Reply from National Windscreens - Sheffield
We appreciate you sharing your experience! We're so glad everything was completed as planned and that you had no issues.
Very efficient all aspects but a little…
Very efficient all aspects but a little too efficient form the point of view of the number of reminders on text and email were not required by me.
December 31, 2025
Reply from National Windscreens - Sheffield
We're glad you found our service efficient. We appreciate your feedback regarding the number of reminders and will review our communication frequency. Thank you.
Very pleasant and did a great job
January 8, 2026
Reply from National Windscreens - Sheffield
We appreciate your positive feedback! We are so happy you found our service pleasant and that we did a great job for you.
Arrived on time finished on time
Arrived on time finished on time. Pleasant and knowlegeable.
January 3, 2026
Reply from National Windscreens - Sheffield
We're so glad the technician arrived and finished on time and was pleasant and knowledgeable! We appreciate your feedback.
Reply from National Windscreens - Sheffield
We appreciate you taking the time to share your feedback. We are so glad you found our services efficient, accessible, and our customer service great.
Sheffield provides excellent service.
Sheffield office manager Stuart kept me informed of parts being ordered and also completed job promptly , very pleased
January 7, 2026
Reply from National Windscreens - Sheffield
We're happy to hear that you were kept informed and that the job was completed promptly. Thank you for sharing your positive experience with us!
Great service
Replaced my cracked windscreen quickly and efficiently and did all sensor and camera calibration. Easy to arrange through my insurance. Very happy.
January 6, 2026
Reply from National Windscreens - Sheffield
We're happy to hear that your windscreen replacement was quick and efficient, including the sensor and camera calibration. We appreciate you choosing us and are glad the insurance process was easy.
great service
January 3, 2026
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Sheffield
We're happy to hear that your experience was easy and issue-free. Thank you for your positive feedback; we appreciate it and your willingness to use us again.
Kept informed of time would be here was very good explained wot was being done
Kept informed of time would be here was quick n courteous.
December 17, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that you were promptly informed and experienced our courteous service. Thank you for your positive feedback!
Reply from National Windscreens - Sheffield
Thank you for your positive feedback!
Fast efficient service.
December 9, 2025
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
So easy fitter rang 30 mins before he…
So easy fitter rang 30 mins before he arrived was very efficient and polite,
December 9, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that the installation was easy and efficient! We appreciate your positive feedback regarding the fitter's punctuality and politeness. Thank you.
Very professional and friendly service…
Very professional and friendly service was kept up to date all the way through will definitely recommend
December 9, 2025
Reply from National Windscreens - Sheffield
We appreciate your positive feedback! We're so happy to hear that you received professional and friendly service and were kept updated. We appreciate your recommendation!
The communication was spot on,Fitted by…
The communication was spot on,Fitted by an expert who new his job perfectly.he came at the time specified,very happy with finished job.many thanks.
December 6, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that the communication and installation met your expectations. It's great to know the expert arrived on time and completed the job to your satisfaction. Many thanks for your positive feedback.
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