The lad who came to the house was polite, friendly and efficient. He explained what he was going to do and then talked me through the work when he had finished. Top notch. Please be aware that front w... See more
Company replied
Location
Switch locationUnit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF Sheffield, South Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Messaged before the job, sent direct phone no and directions. They were very busy and professional. Told me what to expect time wise. Was impressed by the quality of the job and aftercare. Also they c... See more
Company replied
Excellent service with care. I had my windscreen replaced at Sheffield garage. I was offered workspace to work while the windscreen was being replaced. Booking process all the way to completing work h... See more
Company replied
Everything seems good and well fitted, only had chance to drive car a couple of days due to being away. Bit frustrating that I couldn't contact them to see if car was ready, tried the auto chat but th... See more
Company replied
Company details
About National Windscreens - Sheffield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF, Sheffield, South Yorkshire, United Kingdom
- 0114-345-0553
4.6
Excellent
729 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
ReaceS Quality windscreens
Quality workmanship from reace the Fitter ,his communication skills First Class. Punctuality first Class. fitting skills first Class . Personality First Class. Overall experience 10 out of 10 five stars.
December 2, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that you had such a positive experience! It's wonderful to know the work, communication, punctuality, and personality all exceeded your expectations. Thank you for the five-star rating!
Leaks and has damaged electronics undrivable now
Parts of car not re fitted to the car and left in driver's footwell. Screen has leaked causing damage to the cars electronics, stability control cuts in due to water ingress and yesterday the passenger side windscreen wiper stopped working. Poor quality workmanship and complete failure of customer services to get anyone to attend to even looks at the issues. So from no issues other than a cracked windscreen to to undrivable car in 1 simple step
November 27, 2025
Reply from National Windscreens - Sheffield
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The man was very professional polite …
The man was very professional polite and told me it would take him about an hour
November 19, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback with our team.
Reese was a truly professional
Reese was a truly professional, competent, friendly member of staff. He is a credit to your firm.
November 17, 2025
Reply from National Windscreens - Sheffield
We appreciate you taking the time to share your positive experience. We're so glad to hear that the team member provided such great service. Thank you!
Brilliant service
Dropped the car off in the morning. Had a phone call before lunch to say the car was ready. Picked up and amazing job! Brilliant service.
November 17, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that you had a brilliant service experience and that we completed an amazing job on your car. Thank you for your positive feedback; we appreciate it!
Excellent from start to finish
Excellent service, workmanship and customer service! Highly recommend
November 10, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that you had such a positive experience with our service, workmanship, and customer care. Thank you for your recommendation!
Excellent experience
Friendly, professional. Offered me a lift to nearby shopping centre to while away the time , while new windscreen was fitted.
November 12, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that you found our service friendly and professional. We appreciate your positive feedback regarding the lift to the shopping center while the new windscreen was fitted.
Service of worker and delt with the…
Service of worker and delt with the work in rain
November 1, 2025
Reply from National Windscreens - Sheffield
We appreciate your feedback and are sorry the work was done in the rain. We will review this situation to improve our service.
After having to wait over a week for…
After having to wait over a week for the windscreen to arrive it was fitted and took less time than indicated. The staff were friendly and answered all my questions
November 5, 2025
Reply from National Windscreens - Sheffield
We appreciate your feedback. We're happy to hear the fitting was completed quickly and the staff were friendly and helpful. We are sorry for the delay in the windscreen's arrival.
Great service
Great service, clean and efficient.
They were able to replace my windscreen at the local repair centre which was a great help as my MOT was due the week after.
October 22, 2025
Reply from National Windscreens - Sheffield
We appreciate your positive feedback. We're happy to hear that you received great, clean, and efficient service. It's great to know that replacing your windscreen at our local repair center was helpful for your MOT.
Reply from National Windscreens - Sheffield
We appreciate your positive feedback! We're so happy you found booking easy and our staff polite and informative.
Very quick turnaround for the side…
Very quick turnaround for the side window glass!! Very happy to get it fixed within 48 hours!
November 5, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that our service met your expectations! It is wonderful to know you were pleased with the quick turnaround for your side window glass repair.
Reply from National Windscreens - Sheffield
We appreciate your positive feedback. We are so happy to hear that our friendly staff made it easy and hassle-free for you.
Reply from National Windscreens - Sheffield
Thank you for your positive feedback!
Reply from National Windscreens - Sheffield
Thank you for your positive feedback!
Great staff, great job, great wifi
Great staff, great job and done in less time than I expected. Excellent wifi allowed me to work from the location too so saved me taking leave.
October 28, 2025
Reply from National Windscreens - Sheffield
We're glad you enjoyed your experience with our efficient team and service. It's great to hear that our wifi helped you stay productive. Thank you for your positive feedback!
Reply from National Windscreens - Sheffield
We're glad you found scheduling convenient and easy. Thank you for your positive feedback; we appreciate it greatly.
Great customer service from start to finish
Great customer service from start to finish. Very professional and the car was extremely clean when I picked it up.
October 17, 2025
Reply from National Windscreens - Sheffield
We appreciate your positive feedback! We're glad you experienced great customer service from beginning to end. We're happy the car was very clean upon pickup.
they did a good job
October 16, 2025
Reply from National Windscreens - Sheffield
We appreciate your positive feedback and are happy you were pleased with our work. Thank you for letting us know.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.