The lad who came to the house was polite, friendly and efficient. He explained what he was going to do and then talked me through the work when he had finished. Top notch. Please be aware that front w... See more
Company replied
Location
Switch locationUnit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF Sheffield, South Yorkshire, GB
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Messaged before the job, sent direct phone no and directions. They were very busy and professional. Told me what to expect time wise. Was impressed by the quality of the job and aftercare. Also they c... See more
Company replied
Excellent service with care. I had my windscreen replaced at Sheffield garage. I was offered workspace to work while the windscreen was being replaced. Booking process all the way to completing work h... See more
Company replied
Everything seems good and well fitted, only had chance to drive car a couple of days due to being away. Bit frustrating that I couldn't contact them to see if car was ready, tried the auto chat but th... See more
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Company details
About National Windscreens - Sheffield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF, Sheffield, South Yorkshire, United Kingdom
- 0114-345-0553
4.6
Excellent
729 reviews
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They came when they said they would
They came when they said they would. Their representative was polite and efficient . I am relieved to have had
the work done at my home, and as arranged. Thank you!
October 7, 2025
Reply from National Windscreens - Sheffield
We appreciate you sharing your positive experience. We're happy to hear that our team was punctual, polite, and efficient, and that the work was completed to your satisfaction and as scheduled.
Great explanation on the after care
Great explanation on the after care. Friendly helpful staff
October 1, 2025
Reply from National Windscreens - Sheffield
We appreciate you sharing! We're so happy to hear you received a great explanation of the after care from our friendly, helpful staff.
Perfect location local to Rother Valley…
Perfect location local to Rother Valley Country Park for a nice walk whilst new screen fitted
October 6, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that you enjoyed the convenient location near Rother Valley Country Park while your new screen was fitted. Thank you for your positive feedback!
Fantastic job.
Easy communication, very accommodating, job done in the best way possible.
September 25, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that our communication was easy and that we could accommodate your needs! Thank you for your positive feedback; we appreciate it.
Very friendly and efficient
Very friendly and efficient. Just got on with the job in a professional manner.
October 10, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that you found our service friendly and efficient! Thank you for acknowledging our team's professionalism; we appreciate your feedback.
Good communication from the team
Good communication from the team, was on time cleaned after the job was done. After booking my appointment there was constant communication.
October 9, 2025
Reply from National Windscreens - Sheffield
We appreciate your positive feedback! We're happy to hear our team provided good communication, was on time, and cleaned up after the job. We're also glad you were kept informed after booking. Thank you!
Great service
September 22, 2025
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fast, friendly, easy service
Great communication and fast and easy service. After roadworks left us with a chipped windscreen, we needed someone out quick as the crack was getting larger and illegal. National windscreens came out within a few days and we had it fitted in our driveway. Great pair of guys. Perfect finish, very happy.
September 23, 2025
Unprompted review
Reply from National Windscreens - Sheffield
We appreciate you sharing your experience. We're happy to hear that the communication was great and the service was fast and easy. We're glad we could come out quickly and provide a perfect finish in your driveway.
Do not use these people
Do not use these people. Didn’t use trade glass on my car even though that’s what I had on prior, didn’t notify me of this before hand, rubbish service rude staff, glass left behind in car, damage to my car, just terrible
September 23, 2025
Reply from National Windscreens - Sheffield
We appreciate you bringing this to our attention. We're sorry to hear the service and materials did not meet expectations, and that damage occurred. Please contact our Customer Relations Team at customerrelations@nationalwindscreens.co.uk so we can investigate.
Fantastic service the process of…
Fantastic service the process of booking, repair and collection was easy.
September 19, 2025
Reply from National Windscreens - Sheffield
We appreciate your positive feedback! We're so glad to hear that the booking, repair, and collection process was easy for you.
Reply from National Windscreens - Sheffield
We appreciate you sharing! We are so happy to hear that you were very pleased with our great service and behaviour.
Reply from National Windscreens - Sheffield
We appreciate you sharing! We are so happy to hear you received helpful, friendly, and professional service.
Worked quickly and Very professionally…
Worked quickly and Very professionally especially in the damp weather we had at the time
September 11, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that our team worked quickly and professionally, especially considering the damp weather. Thank you for your positive feedback!
Reply from National Windscreens - Sheffield
We appreciate you sharing your feedback. We are so happy you were pleased with our excellent service from start to finish.
From arriving to leaving
From arriving to leaving, all the staff made me feel comfortable and was super chatty! Fixed my car for me and I was off on my weekend away! Highly recommend the Sheffield branch
September 12, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that our Sheffield team made you feel comfortable and got you back on the road quickly! Thank you for recommending us and for your great feedback.
End result good
End result good
Could not do at home on arriving even though I had and had to go in branch and was informed it would be approx an hour. When I went it took 3 hours even though there were no issues which arose. The main branch is in the middle of a industrial park with nothing around. Very lad back and even joked about the fact it always takes this amount of time. Not helpful.
September 9, 2025
Reply from National Windscreens - Sheffield
We appreciate your feedback. We're sorry the initial process and the longer-than-expected wait time at our branch caused inconvenience, especially with the location. We'll review our appointment scheduling and branch efficiency to improve the experience.
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Sheffield
We're happy to hear that your insurance process was quick and easy, and the technician provided great service. Thank you for your positive feedback!
Great service
Great service, brilliant communication. The whole process was floorless
September 3, 2025
Reply from National Windscreens - Sheffield
We're happy to hear that you had such a positive experience! It's wonderful to know our service and communication met your expectations. Thank you!
Fed up of getting emails asking for me…
Fed up of getting emails asking for me to do a review
I don’t mind being asked once but not reminders all the time.
So you wanted a review so here’s one. Hopefully won’t get anymore
August 29, 2025
Reply from National Windscreens - Sheffield
We appreciate you taking the time to share your feedback. We're sorry that our email reminders became excessive. We will review our processes to improve your experience.
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