Fast and efficient. Technicians are good but the materials used are not OEM quality. Had my windscreen replaced and the fittings inside didn't match the OE. So it looks bad.
Company replied
Location
Switch location80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ St Austell, Cornwall, GB
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See what reviewers are saying
Camper van side window replacement that was dealt with exceptionally well. A bespoke item that was sourced and fitted at a time and date that suited me. Technician was very tidy, professional and k... See more
Company replied
Excellent service from making the very first phone call (through insurance company) to the screen being repaired. Good communication with emails and texts. Technician also rang on the day and turned u... See more
Company replied
So easy to use and exceptionally quick response everything sorted in less than 24 hours. Staff polite and helpful. Person who fitted new window was super professional and explained everything he di... See more
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Company details
About National Windscreens - St Austell
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ, St Austell, Cornwall, United Kingdom
- 01726-940-024
4.7
Excellent
249 reviews
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Reply from National Windscreens - St Austell
We appreciate your kind words. We strive to provide excellent customer service and are glad you found our representative helpful.
Reply from National Windscreens - St Austell
Thank you for your kind words! We are thrilled to hear you found our service amazing, quick, and friendly. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
All Round Good Service
Camper van side window replacement that was dealt with exceptionally well.
A bespoke item that was sourced and fitted at a time and date that suited me.
Technician was very tidy, professional and knowledgeable.
All round a very good service
February 3, 2025
Reply from National Windscreens - St Austell
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received. We appreciate your feedback on the technician's professionalism, knowledge, and tidiness. We strive to provide a positive experience for all our customers, and we're happy that we were able to achieve that for you.
Fast service 👍🏻
January 31, 2025
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Brilliant communication excellent staff…
Brilliant communication excellent staff Colin A (window fitter) went above and beyond in repairing my interior rear view mirror.
Another big plus the lane assist Camara was recalibrated which I thought I'd have to get done I am totally delighted with their workmanship and customer service.
Thumbs up ....👍 5 stars ⭐⭐⭐⭐⭐ from me and my experience .
January 23, 2025
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent work
Excellent work. Collective, Oh, it's a campervan! But got motorhome into the workshop with no problem.
January 29, 2025
Reply from National Windscreens - St Austell
We appreciate your kind words and are thrilled to hear you had a positive experience. We strive to provide exceptional service and are glad you found our team helpful.
Originally told would take 4 hrs so…
Originally told would take 4 hrs so arranged to be collected from depot when i got there they said would take an hour and then they had to go out of depotfor rest of day.
The actual fitment of the screen was good.
January 27, 2025
Reply from National Windscreens - St Austell
We understand your frustration with the unexpected delay. We strive to provide accurate time estimates, and we apologize for the inconvenience caused by the change in schedule. We appreciate your feedback and will work to improve our communication and scheduling processes. We're glad you were satisfied with the screen fitment.
Outstanding…
So easy to use and exceptionally quick response everything sorted in less than 24 hours.
Staff polite and helpful.
Person who fitted new window was super professional and explained everything he did.
Thank you National Windscreens.
December 12, 2024
Reply from National Windscreens - St Austell
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our service easy to use and that you were impressed with the quick response time. We appreciate your kind words about our staff and the professional service you received. We strive to provide a seamless experience for our customers, and we are glad that we were able to achieve that for you.
Brilliant
Brilliant! Technician carefully completed his job. You knew he cared about his work. Was helpful and kind. Excellent.
December 11, 2024
Reply from National Windscreens - St Austell
We are so glad to hear that you had a positive experience with our technician. We appreciate your kind words and are happy to know that you were pleased with the service provided.
Reply from National Windscreens - St Austell
Thank you for your feedback! We're glad you had a positive experience with our service.
Quick and efficient
Quick, effective, and efficient. Engineer turned up at time stated and fitted new windscreen very cleanly.
November 25, 2024
Reply from National Windscreens - St Austell
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide our customers with the best possible service and it's wonderful to know we met your expectations.
The men who came out to fit the…
The men who came out to fit the windscreen were really friendly, and told me exactly what they were going to do, how long the replacement would take, and the aftercare requirements. Very professional and would definitely recommend National WIndscreens
November 13, 2024
Reply from National Windscreens - St Austell
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was friendly, professional, and provided you with clear communication throughout the process. We strive to provide excellent customer service and are glad that you found our service to be top-notch.
Perfect and professional
everything was perfect from quality of work to the team and their professional manner
November 20, 2024
Reply from National Windscreens - St Austell
Thank you for taking the time to share your positive experience. We're thrilled to hear that you were happy with the quality of our work and the professionalism of our team. We appreciate your feedback.
Thank you National Windscreens
A Fast and friendly service my windscreen was fixed on the driveway.
November 9, 2024
Reply from National Windscreens - St Austell
We're glad to hear you had a positive experience with our service. We appreciate your kind words about our team's speed and friendliness.
They were able to sort the front…
They were able to sort the front windscreen without any fuss when the wrong one had beennsent
October 30, 2024
Reply from National Windscreens - St Austell
Thank you for your feedback. We're glad to hear that we were able to resolve the issue quickly and efficiently.
Prompt service
October 16, 2024
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great Service
The service I received at National Windscreens St. Austell Branch was extremely good. They were efficient, friendly and courteous and the job was done promptly. Well done and thank you guys.
September 27, 2024
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen repair
Turned up on time in presentable attire and explained the process. Very polite and helpful.
September 24, 2024
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick efficient service
Quick efficient service. Good email communication to let me know when the screen would be replaced, my only complaint would be that they said it could take up to 4 hours so I took loads of books to read and it only took 40 minutes.
September 27, 2024
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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