Had my windscreen replaced due to drivers side crack too large to repair, was helped all the way through the process with the online booking and kept upto date with any changes. Technician was very he... See more
Company replied
Location
Switch location80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ St Austell, Cornwall, GB
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See what reviewers are saying
Camper van side window replacement that was dealt with exceptionally well. A bespoke item that was sourced and fitted at a time and date that suited me. Technician was very tidy, professional and k... See more
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Excellent service from making the very first phone call (through insurance company) to the screen being repaired. Good communication with emails and texts. Technician also rang on the day and turned u... See more
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So easy to use and exceptionally quick response everything sorted in less than 24 hours. Staff polite and helpful. Person who fitted new window was super professional and explained everything he di... See more
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Company details
About National Windscreens - St Austell
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ, St Austell, Cornwall, United Kingdom
- 01726-940-024
4.7
Excellent
253 reviews
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Excellent
Had my windscreen replaced due to drivers side crack too large to repair, was helped all the way through the process with the online booking and kept upto date with any changes. Technician was very helpful and friendly and guided me through the whole process from start to finish. No time was wasted and my car was bavk in great time fully repaired, clean and tidy. Excellent service all round.
September 30, 2026
Reply from National Windscreens - St Austell
We're delighted to hear that you had an excellent experience from start to finish! It's wonderful that our online booking kept you informed, and that our friendly technician guided you through the process while returning your vehicle promptly and spotless. Thank you for sharing your positive feedback!
Reply from National Windscreens - St Austell
We are so pleased to hear that you experienced welcoming team members, top-quality care, and a prompt visit. Thank you so much for taking the time to share your wonderful feedback!
Prompt and careful repair ..Thank you .
September 9, 2026
Reply from National Windscreens - St Austell
We are so pleased to hear that you experienced a prompt and careful repair. Thank you for your wonderful feedback!
Reply from National Windscreens - St Austell
We are so pleased to hear that you experienced a great repair and friendly service. We truly appreciate your positive feedback!
Reply from National Windscreens - St Austell
We are so pleased to hear that your experience with us was easy, fast, reliable, and able. We truly appreciate your positive feedback!
Reply from National Windscreens - St Austell
We're so pleased you experienced friendly and efficient service, and that our booking process was easy. Thank you for your wonderful feedback!
Fast efficient service
August 3, 2026
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Terrible experience
Firstly, National Windscreens delayed my initial appointment to replace a shattered rear side window, which was a two weeks wait. Now it is a 4 week wait.
Secondly, I authorised excess payment of £115 up front, only for them to take £135 out of my bank.
I called to ask the reason and they were not able to give me one. I asked to be refunded the difference and have still not received it. Nor has anyone tried to contact me with an apology or a refund.
This despite two further phone calls and an email.
Avoid this company.
August 5, 2026
Unprompted review
Reply from National Windscreens - St Austell
We sincerely apologize for the significant delays in your appointment and the issues with the excess payment. We understand your frustration regarding the unauthorized charge and the lack of resolution or communication. We are reviewing these concerns to improve our service.
Reply from National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Perfect from the first phone call to…
Perfect from the first phone call to picking the car up. Excellent service from the St Austell repair center.
July 20, 2026
Reply from National Windscreens - St Austell
We're so pleased to hear that your experience was perfect from your first phone call to picking up your car. It's wonderful that you received excellent service from our St Austell repair center!
Very efficient service with good…
Very efficient service with good communications.. no problems whatsoever
July 21, 2026
Reply from National Windscreens - St Austell
We're so pleased you experienced efficient service and good communication. Thank you for your wonderful feedback; we truly appreciate it!
Easy to book
Easy to book, good communication from the technician regarding arrival time and accommodated me having to change location to my workplace - couldn’t ask for more
July 8, 2026
Reply from National Windscreens - St Austell
We're so pleased you found the booking process easy and appreciated the technician's communication regarding their arrival. We're especially glad we could accommodate the change of location to your workplace. Thank you for your positive feedback!
Average.
Fast and efficient. Technicians are good but the materials used are not OEM quality. Had my windscreen replaced and the fittings inside didn't match the OE. So it looks bad.
July 1, 2026
Reply from National Windscreens - St Austell
Thank you for your feedback. We are sorry to hear that the fittings inside did not match the original equipment quality after your windscreen replacement. We are reviewing our materials to ensure a better outcome.
What a lovely caring technician
What a lovely caring technician. Treat my pride and joy with care.
A lot better than the wrexham branch
June 30, 2026
Reply from National Windscreens - St Austell
We're so pleased you found our technician caring and that they treated your vehicle with care. Thank you for your wonderful feedback!
Reply from National Windscreens - St Austell
We're glad our team was on time, clean, and helpful. Thank you!
Reply from National Windscreens - St Austell
We're glad you had a positive experience. We appreciate your kind words.
Friendly staff.
June 1, 2026
Reply from National Windscreens - St Austell
Thank you for your positive feedback!
Speedy and knowledgeable with good customer service and rapore
Quick and smooth service that was good from beginning to finish.
June 5, 2026
Reply from National Windscreens - St Austell
We're so pleased you found our service quick and smooth from beginning to finish. Thank you!
Professional & engaging team
May 30, 2026
Reply from National Windscreens - St Austell
Thank you for your positive feedback!
Very easy to book via website
Very easy to book via website. The correct windscreen was available at the appointed time.work carried out on time and the car was spotless when I collected it. Great work!
May 29, 2026
Reply from National Windscreens - St Austell
We're delighted to hear that booking was easy and the work was carried out on time. We appreciate your positive feedback!
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