Fast and efficient. Technicians are good but the materials used are not OEM quality. Had my windscreen replaced and the fittings inside didn't match the OE. So it looks bad.
Company replied
Location
Switch location80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ St Austell, Cornwall, GB
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See what reviewers are saying
Camper van side window replacement that was dealt with exceptionally well. A bespoke item that was sourced and fitted at a time and date that suited me. Technician was very tidy, professional and k... See more
Company replied
Excellent service from making the very first phone call (through insurance company) to the screen being repaired. Good communication with emails and texts. Technician also rang on the day and turned u... See more
Company replied
So easy to use and exceptionally quick response everything sorted in less than 24 hours. Staff polite and helpful. Person who fitted new window was super professional and explained everything he di... See more
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Company details
About National Windscreens - St Austell
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ, St Austell, Cornwall, United Kingdom
- 01726-940-024
4.7
Excellent
249 reviews
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repair on site quick and pleasant staff
May 4, 2026
Reply from National Windscreens - St Austell
We appreciate you sharing that our on-site repair was quick and our staff pleasant! We are so happy you were pleased.
First appointment had to be cancelled…
First appointment had to be cancelled and weren't informed until the morning, but second appointment was brilliant, turned up in allocated time and worked professionally
April 20, 2026
Reply from National Windscreens - St Austell
We regret the inconvenience of the cancelled appointment. We're glad the second appointment was a brilliant and professional experience. Thank you for your feedback.
Great service provided
Great service provided. Jamie was very professional, and went out of his way to give me a my best suited time slot.
April 8, 2026
Reply from National Windscreens - St Austell
We're happy to hear that you received great service. We appreciate you acknowledging the effort to accommodate your schedule. Thank you for your positive feedback!
Everything as planned
Everything as planned, good service, pleasant staff, quicker than other companies
St. Austell depo
March 19, 2026
Reply from National Windscreens - St Austell
We're happy to know everything went as expected and that you found our service satisfactory and our staff agreeable. We appreciate you noting our speed!
Very efficient and friendly staff
March 17, 2026
Reply from National Windscreens - St Austell
We appreciate you sharing that our staff was efficient and friendly! We are so happy you were pleased with our team.
This was a truly 1st class service
This was a truly 1st class service - from the booking through to collection - I was kept informed at every stage - full credit to the team at the St Austel branch who were superb - thanks for your help and speedy installation
March 27, 2026
Unprompted review
Reply from National Windscreens - St Austell
We appreciate your positive feedback! We're happy to hear that you received first-class service from booking to collection and were kept informed throughout. We're also glad the team at the St Austell branch provided a superb and speedy installation.
Good telephone booking service.
Good telephone booking service.
Technician came to my holiday cottage which I was renting in Cornwall and fixed a crack in the windscreen on the LHS. He explained the work and was very courteous.
Liaison with my insurers was efficiently handled by National Windscreens.
March 12, 2026
Reply from National Windscreens - St Austell
We appreciate you sharing your experience. We're happy to hear that the telephone booking service was helpful and that the technician was courteous while fixing the windscreen. It's great to know that the liaison with your insurers was efficiently handled.
Great service many thanks
March 11, 2026
Reply from National Windscreens - St Austell
We appreciate you sharing that you had great service! We are so happy you had a positive experience with our team.
Great communication friendly helpful…
Great communication friendly helpful engineers did a great job on windscreen replacement would use again 👍🏻 Great service
March 3, 2026
Reply from National Windscreens - St Austell
We appreciate your positive feedback! We're happy to hear that you experienced great communication and found our engineers friendly and helpful. Thank you for recommending our service!
Reply from National Windscreens - St Austell
We appreciate you taking the time to leave us feedback. We're so glad to learn that you were informed of our arrival, and that the repair looks great.
Reply from National Windscreens - St Austell
We're glad you had a prompt and efficient experience. Thank you for your positive feedback; we appreciate it!
Moderate
Left my car window in a state where if I open it, it doesn’t always close. They were helpful when I phoned about it and sent someone out who ‘fixed it’ but sadly it still does it and now I cba to ring again
April 23, 2025
Reply from National Windscreens - St Austell
We regret to hear that the window issue persists after our service. We appreciate you bringing this to our attention. if you would like us to look into this please contact us on control@nationalwindscreens.co.uk
Easy booking process
Easy booking process, then Richard’s communication was really good and clear, told me the best time to come and was quick at getting the windscreen replaced.
February 12, 2026
Reply from National Windscreens - St Austell
We appreciate your positive feedback. We're happy to hear that the booking process was easy and that the communication regarding the quick windscreen replacement was clear. Thank you!
Easy booking
Easy booking, on time and fast repair for a stone chip. Helpful friendly staff.
February 11, 2026
Reply from National Windscreens - St Austell
We appreciate your positive feedback! We're so happy the booking was easy, the repair was fast and on time, and that our staff was helpful and friendly.
Great customer experience and friendly…
Great customer experience and friendly technician
February 10, 2026
Reply from National Windscreens - St Austell
We appreciate you sharing your feedback! We are so happy to hear you had a great customer experience and the technician was friendly.
They replaced my windscreen ahead of…
They replaced my windscreen ahead of the suggested time and all were very polite and helpful
February 4, 2026
Reply from National Windscreens - St Austell
We appreciate your positive feedback! We're happy to hear that your windscreen replacement was completed ahead of schedule and that you found everyone polite and helpful.
Great service
No need to leave home. Excellent job done. Quick, efficient, polite. Interesting, as I stayed to watch the process. Thank you.
February 3, 2026
Reply from National Windscreens - St Austell
We're happy to hear you found our service excellent, quick, and efficient without needing to leave home. We appreciate you taking the time to share your positive experience!
First class service
First class service, turned up bang on time , technician was friendly and exceptional at his job , was a breeze to get sorted
February 3, 2026
Reply from National Windscreens - St Austell
We appreciate you taking the time to leave us this fantastic review! We're so glad the technician was friendly, punctual, and exceptional at their job.
Very good service thanks .
January 22, 2026
Reply from National Windscreens - St Austell
We appreciate you taking the time to share your experience, and we are so glad to hear you received very good service.
Reply from National Windscreens - St Austell
We appreciate you sharing! We are so happy you were pleased with our quick, efficient, and helpful service.
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