Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... See more
Company replied
Location
Switch locationUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... See more
Company replied
National Windscreens replaced my cracked windscreen. Very happy with the whole process which was easy and straightforward. Good location at their Stafford site. Service from the staff was friendly and... See more
Company replied
Brilliant Service. Car dropped off and window screen fully replaced within 3 hours. Would recommend to family and friends
Company replied
Company details
About National Windscreens - Stafford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, United Kingdom
- 01785-630-054
4.7
Excellent
596 reviews
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New windscreen
Took a while to get the glass replacement but once they had it they did a perfect job.
July 11, 2025
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your experience. We're glad to know the glass replacement was done perfectly, even after the wait.
Everything was done as promised and the…
Everything was done as promised and the fitter was excellent, polite and professional.
July 16, 2025
Reply from National Windscreens - Stafford
We're happy to hear that everything was completed as promised and that the fitter was polite and professional. Thank you for your positive feedback!
Information provided poor
The information provided about the arrival of the technician was very poor, almost useless. He arrived without warning or prior announcement. What a surprise he even turned up. The quality of the repair leaves much room for improvement, more visible after the repair than before. Wonder why I bothered…
July 15, 2025
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your concerns. We're sorry to hear about the issues with the technician's arrival and the repair quality. We will review our communication process and service standards to improve our customer experience.
Didn’t overpromise or underdeliver
Didn’t overpromise or underdeliver, answered all my questions and didn’t dodge the awkward ones , came when they said great tidy job and polite staff
July 15, 2025
Reply from National Windscreens - Stafford
We appreciate your feedback and are happy to hear that we answered your questions and delivered on our promises. We're also glad you found our staff polite and the job tidy.
Easy no hassle service and completed in…
Easy no hassle service and completed in the time scale indicated. Would recommend
July 11, 2025
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Stafford
We are so happy to hear that you were pleased with our work! Thank you for sharing your positive experience with us.
Difficult to send requested information
We found it very difficult to get either an email or text message to go totge address/phone no. Had to telephone office twice explaining difficulty, on first occasion- after a 20 min. wait to get answered - found the person on the other end not very helpful "try this email address". On second call got through quickly and the person kn the other end was very helpful, she took details of vehicle and within a very short space of time an appointment was arranged fir the replacement.
The guy that fitted the windscreen let us know his eta and was very professional.
To achieve this end, it took 2 weeks.
July 9, 2025
Reply from National Windscreens - Stafford
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies for the inconvenience and frustration this issue has caused you. Following your feedback, we will review our process to see where we can make any improvements. Thank you again for bringing this to our attention. Kind regards, National Windscreens
Job well done. Very efficient.
Arrived within the time specified. Very polite, explained what he was going to do in repairing chipped windscreen. Inspected whole windscreen for any further damage. Very efficient and work all done to my satisfaction. Job well done all round
July 3, 2025
Reply from National Windscreens - Stafford
We appreciate you sharing your positive experience. We're happy to hear that you were pleased with the prompt arrival, the clear explanation of the repair process, and the thorough inspection of your windscreen. We're glad our efficient service met your expectations.
Reply from National Windscreens - Stafford
We're happy to hear that the job was completed professionally and on time. We appreciate your positive feedback and thank you for it.
Excellent service
Excellent service, finished in less time than expected, kept well informed.
July 4, 2025
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear that you received excellent service, the work was completed quickly, and you were kept informed.
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent work and good communication:-)
July 4, 2025
Reply from National Windscreens - Stafford
We are happy to hear that you had a positive experience and appreciate your kind words regarding our work and communication. Thank you!
Very nice young woman was extremely…
Very nice young woman was extremely helpful, dropped us in town and picked us up, I would definitely recommend the Stafford branch
July 1, 2025
Reply from National Windscreens - Stafford
We're happy to hear that the young woman at our Stafford branch was so helpful! We appreciate your recommendation and are glad you enjoyed your experience with us. Thank you for your positive feedback!
Great service
Great service, lovely friendly receptionist, looked after my vehicle with great professional care, couldn't be happier with the service I received 👍
July 1, 2025
Reply from National Windscreens - Stafford
We appreciate your kind words regarding our service and friendly receptionist. We're happy to hear that your vehicle received great professional care and that you were pleased with the service you received.
Was finished in a shorter time than…
Was finished in a shorter time than expected. The young lady on the reception think called Molly very kindly drive me to a lovely park so I didn’t have a long walk and then rang when it was finished and picked me up. So was a good experience and no cracks now.
June 24, 2025
Reply from National Windscreens - Stafford
We're happy to hear that your service was completed quickly! We appreciate your kind words regarding the extra assistance you received to make your visit more pleasant. Thank you for your positive feedback; we're so glad you are satisfied with the repair.
Excellent Service
Well organised appointment
Prompt arrival
Friendly service
Efficient fix
June 18, 2025
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're happy you found the appointment well-organized, the arrival prompt, the service friendly, and the fix efficient.
Reply from National Windscreens - Stafford
We're happy to hear that you had a good experience! We appreciate your feedback and are glad our work met your expectations for an original windscreen.
Very helpful and courteous.
June 16, 2025
Reply from National Windscreens - Stafford
We are happy to hear that you found our team helpful and courteous; we appreciate your positive feedback.
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear our staff provided very efficient service and were polite and helpful.
Excellent service
Polite friendly and excellent service. Replaced windscreen within hour of dropping off car.
June 12, 2025
Reply from National Windscreens - Stafford
We appreciate your kind words and are so glad we could provide you with excellent and friendly service, replacing your windscreen quickly.
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