Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... See more
Company replied
Location
Switch locationUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... See more
Company replied
National Windscreens replaced my cracked windscreen. Very happy with the whole process which was easy and straightforward. Good location at their Stafford site. Service from the staff was friendly and... See more
Company replied
Brilliant Service. Car dropped off and window screen fully replaced within 3 hours. Would recommend to family and friends
Company replied
Company details
About National Windscreens - Stafford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, United Kingdom
- 01785-630-054
4.7
Excellent
596 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Stafford
We're happy to hear that you found our service reliable and friendly, and that we explained everything clearly. Thank you!
every thing went smoothly
September 23, 2025
Reply from National Windscreens - Stafford
We're glad you found everything went smoothly. Thank you for your positive feedback; we appreciate it greatly.
Very quick and easy process
Very quick and easy process, the staff looked after me and my car. Windscreen was fitted perfectly with no signs of bubbles or leaks.
September 19, 2025
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear that the process was quick and easy, the staff took great care of you and your car, and the windscreen was fitted perfectly.
Reply from National Windscreens - Stafford
We appreciate you sharing! We are so happy you were pleased with our good service, and that the job was completed quickly. Thank you.
Reply from National Windscreens - Stafford
We're happy to hear that booking was easy and efficient, and that our technician was friendly. Thank you for your positive feedback!
Ok in the end.
The new windscreen was fitted quickly and efficiently. However the sensor for my wipers was not working. It took two more visits for the problem to be rectified.
August 28, 2025
Reply from National Windscreens - Stafford
We appreciate your feedback and are glad the windscreen was fitted quickly. We regret that the sensor issue required additional visits to resolve. We'll review this to improve our service.
Staff were very helpful polite and…good job well done
Staff were very helpful polite and courteous helpful, now Emmerdale is on so leave me alone in a nice way 👍
August 28, 2025
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your positive experience! We're happy to hear that our staff were helpful, polite, and courteous. Enjoy Emmerdale!
Reply from National Windscreens - Stafford
We appreciate you sharing! We are so happy to hear that our service was fantastic and efficient for you. Thank you for your review.
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Overall great experience. Stafford branch.
Brilliant staff who were most helpful. Car was in for new windscreen and all done within three hours. I would highly recommend to anyone .
July 16, 2025
Reply from National Windscreens - Stafford
We're happy to hear that our staff was helpful and efficient in completing your windscreen replacement. Thank you for recommending our services!
Excellent service
August 18, 2025
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great speedy service
Great speedy service , had an issue with payment but was sorted straight away .
August 8, 2025
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Replacement Berlingo windscreen
Excellent correspondence and could not have asked for friendlier professional customer service, many thanks.
August 6, 2025
Reply from National Windscreens - Stafford
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
New windscreen
Could not fault the service. Very quick to arrange an appointment to get a new windscreen as due to sensors this could not be done at another location.
July 31, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you were pleased with our service! We appreciate you taking the time to acknowledge our quick appointment arrangement for your new windscreen with sensors.
Convenient and friendly service
Very quick and efficient service with very pleasant mechanic whovwas very quick and polite and he did a great job.
July 30, 2025
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear that you received quick and efficient service from a mechanic who was pleasant, quick, and polite. Thank you so much!
Easy to reach good to deal with
July 24, 2025
Reply from National Windscreens - Stafford
We are happy to hear that your experience working with us was easy. We appreciate your positive feedback and your time.
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear that our staff were friendly and that you were satisfied with the work's high standard.
friendly polite professional fitter
repair was done a home by professional person - everything left clean and tidy
July 22, 2025
Reply from National Windscreens - Stafford
We're happy to hear that the repair was completed professionally and your home was left clean. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.