I cannot speak highly enough of the service I have received this afternoon at the Stafford branch. Mollie was very courteous and helpful and whilst voicing concerns that the chip in my windsc... See more
Company replied
Location
Switch locationUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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See what reviewers are saying
Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... See more
Company replied
Attended at appointed time and new screen was installed while I waited. In no time at all |I was on my way home. Staff were very polite and friendly. I recommend them to anyone that wants a speedy pro... See more
Company replied
Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... See more
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Company details
About National Windscreens - Stafford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, United Kingdom
- 01785-630-054
4.7
Excellent
610 reviews
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Reply from National Windscreens - Stafford
We appreciate your positive feedback! We are so glad you found our staff friendly and the environment very clean.
Amazing experience
Amazing experience. Great customer service and no delay on work. 5+
December 11, 2025
Reply from National Windscreens - Stafford
We appreciate you taking the time to leave us this positive feedback! We're so glad you had an amazing experience with our customer service and efficient work.
I booked and was able to change my…
I booked and was able to change my appointment online. It was straightforward with confirmation issued. The staff were friendly and helpful and it was completed within an hour.
December 17, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you found it easy to change your appointment online. We appreciate your feedback regarding our friendly and helpful staff and the quick completion of the work.
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Windscreen fitters were punctual and gave it great service. All done at home in no time
December 20, 2025
Reply from National Windscreens - Stafford
We appreciate you sharing your feedback! We are so happy to hear that our fitters were punctual and provided great service, completing the job quickly at your home.
Very good friendly and booked me in…
Very good friendly and booked me in very quick
December 18, 2025
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're so happy you found our service friendly and quick.
Great job very happy two great lads
December 13, 2025
Reply from National Windscreens - Stafford
We're so happy to hear that you were pleased with our team's work! Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Stafford
We're happy to hear that the job was completed quickly and effectively! We appreciate your positive feedback and thank you.
A very good job.
The technician turned up to my home on time.
He fixed my windscreen in about 25mins.
He was courteous and treated my car with care.
A very good job.
December 8, 2025
Reply from National Windscreens - Stafford
We're happy to hear that the technician arrived promptly and efficiently fixed your windscreen with care. We appreciate your positive feedback on the service you received.
Courteous staff
Courteous staff, kept me well informed and carried out the work in a timely manner, very satisfied with the whole experience.
December 5, 2025
Reply from National Windscreens - Stafford
We appreciate your feedback! We're happy to hear that you were satisfied with the whole experience, our courteous staff, and how well we kept you informed, completing the work promptly.
Great service
Got an appointment really quickly and my car was ready sooner than expected. Can't fault it.
November 25, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you got an appointment quickly and your car was ready ahead of schedule. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Stafford
We're happy to hear that our communication and efficiency were helpful to you. Thank you for your positive feedback; we appreciate it!
Quality Work completed on time
Quality Work completed on time, at the agreed appointed time. Great friendly staff. Only difficulty was I had to wait 6 days for the appointment.
November 20, 2025
Reply from National Windscreens - Stafford
We're glad you appreciated our team and the work's quality. We regret the appointment delay. We appreciate your feedback and will review our scheduling to improve wait times.
From start to finish
From start to finish, the company was very professional, would recommend them to anyone 👍
November 11, 2025
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service professional and would recommend us.
Windscreen replacement
Very good and quick service waited for car in recp gave us coffee
November 11, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you received very good and quick service while waiting, and we appreciate your positive feedback regarding the coffee.
Prompt service
My vehicle was dropped off 9am at National Windscreens, Stafford and was ready for collection at 11am. The female Receptionist was friendly and helpful. Text message sent to my Mobile phone stated the vehicle was ready for collection. The new windscreen appears to be well fitted.
November 14, 2025
Reply from National Windscreens - Stafford
We're happy to hear that your vehicle was ready quickly and that our receptionist was friendly and helpful. We're also glad the text message notification and the new windscreen fitting met your expectations. Thank you for your positive feedback!
Excellent service
Excellent service, they started the screen replacement straight away even though i arrived early.
It was booked in for the afternoon but was replaced with all calibration completed within the hour, new wipers fitted & i was on my way
November 8, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you received excellent service! We appreciate you highlighting the speed and efficiency of the screen replacement and wiper fitting. Thank you for your positive feedback.
Very efficient
November 12, 2025
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very quick turn around time from…
Very quick turn around time from dropping it off and friendly staff
November 5, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you had a quick turnaround and found our staff friendly. Thank you for your positive feedback; we appreciate it!
The technician was A1
The technician was polite, professional and knowledgeable. Completed the job to the high standard I was expecting.
November 5, 2025
Reply from National Windscreens - Stafford
We're happy to hear that the technician's expertise met your expectations. We appreciate your positive feedback and are glad you were satisfied with the work.
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