Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... See more
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Location
Switch locationUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... See more
Company replied
National Windscreens replaced my cracked windscreen. Very happy with the whole process which was easy and straightforward. Good location at their Stafford site. Service from the staff was friendly and... See more
Company replied
Brilliant Service. Car dropped off and window screen fully replaced within 3 hours. Would recommend to family and friends
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Company details
About National Windscreens - Stafford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, United Kingdom
- 01785-630-054
4.7
Excellent
596 reviews
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Windscreen replacement
Very good and quick service waited for car in recp gave us coffee
November 11, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you received very good and quick service while waiting, and we appreciate your positive feedback regarding the coffee.
Prompt service
My vehicle was dropped off 9am at National Windscreens, Stafford and was ready for collection at 11am. The female Receptionist was friendly and helpful. Text message sent to my Mobile phone stated the vehicle was ready for collection. The new windscreen appears to be well fitted.
November 14, 2025
Reply from National Windscreens - Stafford
We're happy to hear that your vehicle was ready quickly and that our receptionist was friendly and helpful. We're also glad the text message notification and the new windscreen fitting met your expectations. Thank you for your positive feedback!
Excellent service
Excellent service, they started the screen replacement straight away even though i arrived early.
It was booked in for the afternoon but was replaced with all calibration completed within the hour, new wipers fitted & i was on my way
November 8, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you received excellent service! We appreciate you highlighting the speed and efficiency of the screen replacement and wiper fitting. Thank you for your positive feedback.
Very efficient
November 12, 2025
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very quick turn around time from…
Very quick turn around time from dropping it off and friendly staff
November 5, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you had a quick turnaround and found our staff friendly. Thank you for your positive feedback; we appreciate it!
The technician was A1
The technician was polite, professional and knowledgeable. Completed the job to the high standard I was expecting.
November 5, 2025
Reply from National Windscreens - Stafford
We're happy to hear that the technician's expertise met your expectations. We appreciate your positive feedback and are glad you were satisfied with the work.
Excellent service
Staff were very efficient and I had mentioned I wasn't local so they were as quick as they possibly could be. Which was very much appreciated.
October 30, 2025
Reply from National Windscreens - Stafford
We appreciate you taking the time to leave us feedback. We're happy to hear that our staff were efficient and accommodating to your situation. Thank you again.
Friendly staff
Friendly staff. So very helpful. Would recommend to friends and colleagues
October 30, 2025
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your positive experience! We're so glad to hear that our staff was friendly and helpful to you.
Reply from National Windscreens - Stafford
We appreciate you sharing your feedback. We're happy to hear you received very efficient service and great customer service.
Reply from National Windscreens - Stafford
We are happy to hear that you received a welcoming service and a fast turnaround. Thank you for your positive feedback; we appreciate it.
Great bunch of people very good at what…
Great bunch of people very good at what they do made my experience as easy as possible ..many thanks guys
October 24, 2025
Reply from National Windscreens - Stafford
We're happy to hear that our team made your experience as easy as possible. It's great to know that you found our team helpful and effective. Many thanks for your positive feedback!
The service was prompt with the repair…
The service was prompt with the repair technician polite and friendly. The chip was appropriately 20mm which needed addressing to reduce the risk of further spread and possible damage. Following the repair the chip was filled however an area was left with a distortion of around 40mm similar to a fish eye lens. Not in the main driving view, but a significant distraction nonetheless. Due to this it will likely require a replacement of the screen.
October 17, 2025
Reply from National Windscreens - Stafford
We appreciate your feedback and are glad the technician was prompt and polite. We're sorry the repair resulted in a distortion. We'll review this situation to see how we can improve our repair process. Thank you for bringing this to our attention.
Reply from National Windscreens - Stafford
We appreciate you sharing! We're so happy to hear that our service was brilliant, super fast, and that you received good regular updates.
Window replacement
We were very happy with how professional the team were and they had a very good friendly attitude
October 15, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you were pleased with our team's professionalism and friendly attitude. Thank you for sharing your positive experience with us!
Great service
Great service, took care with the replacement and cleaned and vacuumed well.
Waiting room could of been better if more comfortable, 2 hours a long time to wait on hard chairs
October 8, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you received great service and appreciate the care taken with the replacement and cleaning. We acknowledge your feedback regarding the waiting room's comfort, and we will consider improvements. Thank you for your review.
Reply from National Windscreens - Stafford
Thank you for your positive feedback!
Really good experience they picked up…
Really good experience they picked up my car and and returned it very swiftly with a very good job done in the mean time..
October 1, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you had such a positive experience! It's great to know that you were pleased with the swift pickup and return of your car and the quality of our work.
The staff at stafford are very friendly…
The staff at stafford are very friendly and polite,great service to
October 1, 2025
Reply from National Windscreens - Stafford
We appreciate your feedback! We are so glad to hear that you found our staff friendly and polite and that you had a great service.
Professional communicators and…
Professional communicators and professional workmanship.
On time, kept informed, nice job, on top of their business.
I’d like to say, i will come back
But I hope not to have to replace my windscreen!
October 6, 2025
Reply from National Windscreens - Stafford
We appreciate your positive feedback and are glad you were informed throughout the process. It's great to know you were pleased with our work. We hope you don't need us, but we're here if you do!
Reply from National Windscreens - Stafford
We appreciate you sharing! We are so glad to hear you received brilliant service from our staff, and that you couldn't fault them.
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