Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... See more
Company replied
Location
Switch locationUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... See more
Company replied
National Windscreens replaced my cracked windscreen. Very happy with the whole process which was easy and straightforward. Good location at their Stafford site. Service from the staff was friendly and... See more
Company replied
Brilliant Service. Car dropped off and window screen fully replaced within 3 hours. Would recommend to family and friends
Company replied
Company details
About National Windscreens - Stafford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, United Kingdom
- 01785-630-054
4.7
Excellent
596 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your experience. We are so happy you found our service professional!
If I could leave zero I would
If I could leave zero I would! This company is a complete disgrace to the industry! I have had 2 windscreens previously fitted but them with no problem. All done by a single fitter! New windscreen required after various amounts of damage, they send two fitters out to fit at home, they begin to struggle, but the vehicle is still drivable at this point. So I offer to take it to there workshop as it’s easier to clean glass up on a concrete floor rather than block paving drive!
They decline and say they will clear up after themselves.
They fit the new screen and ask me to pay the balance. Which I refuse due to the amount of glass on my drive and in my car, the amount of damage to my vehicle, and there poor attempt at painting my car to cover up damage that they caused!
After 12 months of trying to work with the company to fix my car, an Independent garage quoted over £1200 to fix! They have now said that i damaged my own vehicle and as such i am liable! No apology, no offer to rectify!
I have photos of the damage caused, but they aren’t interested!
Avoid this company at all costs!!!
They are a disgrace to the industry
February 18, 2025
Unprompted review
Reply from National Windscreens - Stafford
We appreciate you bringing this to our attention. We're very sorry to hear about the damage to your vehicle and the unsatisfactory windscreen replacement experience. We'll investigate the issues you've raised regarding the fitting, the cleanup, and the subsequent handling of your concerns. We value your feedback and will use it to improve our service.
Glass installed is awful
Glass installed is awful. Looks like a circus funny mirror, wavy all over.
Trim wasn't put back properly.
The replacement blade I paid for was never installed
December 24, 2025
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Stafford
We're glad you enjoyed your experience and that everything was completed promptly. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear that our staff were helpful, our communication was good, and the job was completed on time.
Great service
Great service, staff are very helpful from start to finish… just could do with a tv or radio in the waiting room.. along with a coffee machine :-)
December 24, 2025
Reply from National Windscreens - Stafford
We're glad you enjoyed your experience and appreciate your kind words regarding our team's service. Thank you for the suggestion about the waiting room; we'll consider it.
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We are so glad you found our staff friendly and the environment very clean.
Amazing experience
Amazing experience. Great customer service and no delay on work. 5+
December 11, 2025
Reply from National Windscreens - Stafford
We appreciate you taking the time to leave us this positive feedback! We're so glad you had an amazing experience with our customer service and efficient work.
I booked and was able to change my…
I booked and was able to change my appointment online. It was straightforward with confirmation issued. The staff were friendly and helpful and it was completed within an hour.
December 17, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you found it easy to change your appointment online. We appreciate your feedback regarding our friendly and helpful staff and the quick completion of the work.
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Windscreen fitters were punctual and gave it great service. All done at home in no time
December 20, 2025
Reply from National Windscreens - Stafford
We appreciate you sharing your feedback! We are so happy to hear that our fitters were punctual and provided great service, completing the job quickly at your home.
Very good friendly and booked me in…
Very good friendly and booked me in very quick
December 18, 2025
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're so happy you found our service friendly and quick.
Great job very happy two great lads
December 13, 2025
Reply from National Windscreens - Stafford
We're so happy to hear that you were pleased with our team's work! Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Stafford
We're happy to hear that the job was completed quickly and effectively! We appreciate your positive feedback and thank you.
A very good job.
The technician turned up to my home on time.
He fixed my windscreen in about 25mins.
He was courteous and treated my car with care.
A very good job.
December 8, 2025
Reply from National Windscreens - Stafford
We're happy to hear that the technician arrived promptly and efficiently fixed your windscreen with care. We appreciate your positive feedback on the service you received.
Courteous staff
Courteous staff, kept me well informed and carried out the work in a timely manner, very satisfied with the whole experience.
December 5, 2025
Reply from National Windscreens - Stafford
We appreciate your feedback! We're happy to hear that you were satisfied with the whole experience, our courteous staff, and how well we kept you informed, completing the work promptly.
Great service
Got an appointment really quickly and my car was ready sooner than expected. Can't fault it.
November 25, 2025
Reply from National Windscreens - Stafford
We're happy to hear that you got an appointment quickly and your car was ready ahead of schedule. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Stafford
We're happy to hear that our communication and efficiency were helpful to you. Thank you for your positive feedback; we appreciate it!
Quality Work completed on time
Quality Work completed on time, at the agreed appointed time. Great friendly staff. Only difficulty was I had to wait 6 days for the appointment.
November 20, 2025
Reply from National Windscreens - Stafford
We're glad you appreciated our team and the work's quality. We regret the appointment delay. We appreciate your feedback and will review our scheduling to improve wait times.
From start to finish
From start to finish, the company was very professional, would recommend them to anyone 👍
November 11, 2025
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service professional and would recommend us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.