Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... See more
Company replied
Location
Switch locationUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... See more
Company replied
National Windscreens replaced my cracked windscreen. Very happy with the whole process which was easy and straightforward. Good location at their Stafford site. Service from the staff was friendly and... See more
Company replied
Brilliant Service. Car dropped off and window screen fully replaced within 3 hours. Would recommend to family and friends
Company replied
Company details
About National Windscreens - Stafford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, United Kingdom
- 01785-630-054
4.7
Excellent
596 reviews
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Very happy
On-time, fast fitting, quality replacement glass, great communication and professional service 👍
February 14, 2026
Reply from National Windscreens - Stafford
We appreciate you taking the time to leave us a review. We're happy to hear that you received on-time, fast fitting, quality replacement glass, great communication, and professional service.
Reply from National Windscreens - Stafford
We're happy you were impressed with your experience. Thank you for your positive feedback; we appreciate it.
The reception was excellent
The reception was excellent. They were able to do the job more quickly as we had travelled a long way.
February 10, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're so happy the reception was excellent and that we could complete the job quickly, especially since you traveled a long way.
Super fast and friendly even moved my…
Super fast and friendly even moved my parking badge to the new windscreen since I forgot to take it off
February 17, 2026
Reply from National Windscreens - Stafford
We're happy to hear that you had such a positive and efficient experience! We appreciate you mentioning our team's helpfulness in taking care of your parking badge. Thanks for your review!
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your experience. We are happy to hear that you received very good customer service.
Good communication and helpful
February 12, 2026
Reply from National Windscreens - Stafford
We appreciate you letting us know that we were helpful and had good communication! We are so happy you had a positive experience.
New screen fitted quickly.
Having been unable to repair our damaged windscreen, they ordered a new screen and arrange a new visit to fit it within a couple of days. Technician arrived at agreed time, and quickly fitted new screen on our drive.
February 10, 2026
Reply from National Windscreens - Stafford
We're happy to hear that we could promptly arrange the replacement and fitting of your new windscreen. It's great to know the technician arrived on time and efficiently completed the work at your home. Thank you for your positive feedback!
Great service
January 29, 2026
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
So simple
Make it so simple with no worries and did it half the time they said they would.
January 27, 2026
Reply from National Windscreens - Stafford
We're happy to hear that our simple process provided you with a worry-free experience and faster service than expected. Thank you for your positive feedback!
It was a positive experience all round
It was a positive experience all round. Job was promptly completed and well executed. Staff was helpful and friendly.
January 27, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear that the job was promptly completed and well executed, and that our staff was helpful and friendly.
Excellent customer service from Milly
Excellent customer service from Milly, both in arranging visit and during the repair
January 15, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We are happy you received excellent customer service during the visit arrangement and the repair. Thank you!
Excellent, friendly service
Craig & Molly were helpful & friendly throughout. I arrived without an appointment as my driver-side window had shattered & I was unable to open the driver's door without getting glass everywhere. Craig removed the glass & covered the window so I was able to safely drive the car home while waiting for replacement glass.
I was kept informed of progress throughout. Molly looked after me while I waited.
Overall, a very professional and friendly service. Thank you
January 20, 2026
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your experience. We're glad to hear that our team was helpful and friendly when you needed assistance with your shattered window. It's great to know that we were able to provide a professional service and keep you informed. Thank you!
Excellent service
January 14, 2026
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Did a great job on replacing my…
Did a great job on replacing my windscreen, even though it was raining.
November 25, 2025
Reply from National Windscreens - Stafford
We appreciate you sharing your positive experience! We're so glad to hear that you were happy with our windscreen replacement service, even in the rain.
Great customer service!
The lads that came over were very thorough and patient, it was raining and they waiting till it stopped so they could complete the job! They even showed me the little rust I had under my windscreen too thank you!
January 12, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback. We're happy to hear that the technicians were thorough and patient, waiting for the rain to stop to complete the job. We're also glad they showed you the rust under your windscreen.
Everything was good and quick and staff…
Everything was good and quick and staff very good thanks
January 13, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're so happy to hear that you found our service good and quick, and our staff very helpful.
Excellent from initial call to completion of job.
Replaced windscreen through insurance company. Excellent service from start to finish. Wouldn't hesitate to use again and can recommend.
January 7, 2026
Reply from National Windscreens - Stafford
We're happy to hear that you had an excellent experience with your windscreen replacement through your insurance company. We appreciate your recommendation and are grateful for your positive feedback!
Great service - eventually
Great service although they did give a date for the previous week but rang very late on the to say they couldn’t make it due to the weather as they had been delayed but I think they must have known a lot earlier that they wouldn’t make it why wait until 3:45 I had waited in all day. Eventually they came the following week and were done and dusted in about an hour the operative was very pleasant and efficient
January 12, 2026
Reply from National Windscreens - Stafford
We appreciate your feedback. We're glad the service was efficient and the operative pleasant. We apologize for the late notice regarding the initial appointment. We'll review our scheduling communication to prevent similar situations.
Fantastic service kindly moved my…
Fantastic service kindly moved my booking forward and day as I work just around the corner from their Stafford branch highly recommended
December 25, 2025
Reply from National Windscreens - Stafford
We're happy to hear that we could accommodate your scheduling needs and provide fantastic service. We appreciate your recommendation and are grateful for your positive feedback!
Reply from National Windscreens - Stafford
We appreciate you sharing! We are so happy to hear that you were kept updated and that you found our team lovely and friendly.
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