Brilliant Service. Car dropped off and window screen fully replaced within 3 hours. Would recommend to family and friends
Company replied
Location
Switch locationUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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See what reviewers are saying
Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... See more
Company replied
National Windscreens replaced my cracked windscreen. Very happy with the whole process which was easy and straightforward. Good location at their Stafford site. Service from the staff was friendly and... See more
Company replied
Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... See more
Company replied
Company details
About National Windscreens - Stafford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, United Kingdom
- 01785-630-054
4.7
Excellent
592 reviews
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Reply from National Windscreens - Stafford
We're so pleased you found our service efficient, timely, clean, and well-finished!
Easy to book the appointment
Easy to book the appointment, queries answered, only took 23rd to complete, all round great service
June 2, 2026
Reply from National Windscreens - Stafford
We're so pleased you found booking easy, your queries answered, and our service great. Thank you for your feedback!
Reply from National Windscreens - Stafford
We're happy you had a great experience.
The man who came was very nice
The man who came was very nice. He told me what he was doing and explained that even though the chip was still visible as it was quite small, the screen was as strong as normal.
June 2, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback. We're glad our technician was helpful, explained the repair process, and ensured your screen's strength.
Efficiency service
Efficiency service, lovely staff who were happy to help and went over and above. Great communication
June 3, 2026
Reply from National Windscreens - Stafford
We're so pleased you experienced efficient service, lovely staff, and great communication. Thank you for your wonderful feedback!
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Efficient service and pleasant staff
Efficient service and pleasant staff. Clear information about when and where I needed to go .
May 30, 2026
Reply from National Windscreens - Stafford
We're so pleased you found our service efficient and our staff pleasant. Thank you for your kind words!
Reply from National Windscreens - Stafford
We're so pleased you found booking easy and our staff friendly.
Really quick.
May 28, 2026
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Stafford
We appreciate your kind words.
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Stafford
We are so happy you were pleased with our brilliant customer service!
Reply from National Windscreens - Stafford
We're so glad our communication was clear and easy for you. We appreciate your positive feedback!
Great experience
Great - replaced my screen, quickly and efficiently, did exactly what they said they would do. Can't fault them - polite staff, clean and tidy workshop. Ready on time.
May 12, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback. We're glad we quickly and efficiently replaced your screen, just as promised. We're happy you found our staff polite and our workshop tidy.
Reply from National Windscreens - Stafford
We appreciate your kind words. We are glad you had a positive experience with our team.
Reply from National Windscreens - Stafford
We're so glad you found our team brilliant! Thank you for sharing your positive feedback.
Easy to book
Easy to book, kept well informed of booking and appointment date and times. Work completed punctually (actually quicker than expected). Good quality of workmanship and vehicle left clean and tidy. Friendly staff. Very satisfied with service.
May 12, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback. We're happy to hear that booking was easy, and you were well-informed. We're glad the work was completed punctually with good quality and that our staff were friendly.
Fantastic team
I arrived quite early as I had a works meeting on my laptop when I was due to drop car off, these guys took the car in and had the job done by the time my meeting finished and I got away a lot earlier than expected.
May 11, 2026
Reply from National Windscreens - Stafford
We're so glad we could accommodate your early arrival and complete the work efficiently. It's wonderful to know we helped you get away sooner than expected! Thank you for your kind words.
Great price and great job to replace…
Great price and great job to replace the windscreen on my 30 year old Rolls Royce. Fitted perfectly in a couple of hours.
May 15, 2026
Unprompted review
Reply from National Windscreens - Stafford
We're so glad to hear we could perfectly replace your Rolls Royce windscreen quickly and at a great price. Thank you!
Reply from National Windscreens - Stafford
We appreciate you sharing that our service was quick and efficient, and the job was completed on time! We are so happy you were pleased with us.
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