The replacement windscreen was very quick. I had to call the company back shortly afterwards to report my interior mirror and GPS box were loose. They attended the following day to secure them.
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See what reviewers are saying
Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... See more
Company replied
The staff were really friendly and informative. The new windscreen only took just over an hour to complete so really quick efficient service.
Company replied
I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... See more
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Company details
About National Windscreens - Tamworth
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, United Kingdom
- 01827-425-073
4.7
Excellent
471 reviews
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Great job well done
April 16, 2026
Reply from National Windscreens - Tamworth
We appreciate you sharing your positive experience; we are so glad you were satisfied with our work.
Reply from National Windscreens - Tamworth
We're happy to hear that you found our team friendly and appreciated the quick turnaround and booking process. Thank you for your positive feedback!
Windscreen A-Pillar Finisher damaged…
Windscreen A-Pillar Finisher damaged when re-fitted
Broken clip housing 'glued' with hot melt glue which failed and allowed the clip housing to become detached and A-Pillar Finisher to come adrift
April 13, 2026
Reply from National Windscreens - Tamworth
We appreciate you bringing this to our attention. We're sorry to hear the A-Pillar Finisher was damaged during re-fitting and that the clip housing failed. We are looking into this.
Easy to sort out
Easy to sort out. I did give up waiting on the phone after 20 mins plus. I live 10 mins away in Tamworth so the team just booked me in.
April 4, 2026
Reply from National Windscreens - Tamworth
We're happy to hear that it was easy to sort things out. We regret the wait time you experienced on the phone. We appreciate you letting us know.
Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service all round
Excellent service all round, no complaints whatsoever. Well pleased, thank you.
March 27, 2026
Reply from National Windscreens - Tamworth
We appreciate your positive feedback! We are so happy to learn that you received excellent service and have no complaints. Thank you!
Had a glass repair
Had a glass repair, the team member who came was polite and friendly. Five mins later it was done. Anyone being told it looks 70% better don’t believe it I only looked from the outside when he showed me which was my mistake. The repair quality looks poor and would not have one again
March 24, 2026
Reply from National Windscreens - Tamworth
We appreciate you sharing your experience. We're sorry the repair did not meet your expectations, even though the team member was friendly and efficient. We'll review the repair quality concerns you've raised. Thanks again for your feedback.
windscreen change
Trims and mouldings not fitted correctly. Do not line up. Rain sensor and headlight sensors are intermittent, No new gell pad fitted behind sensor and windscreen. Quite shoddy workmanship really. This was an insurance claim.
March 25, 2026
Reply from National Windscreens - Tamworth
We appreciate your feedback and regret that the trims, mouldings, and sensors were not fitted correctly during your insurance claim repair. We will investigate these issues to improve.
Good service
I was kept informed as to when I could expect the technician to replace my windsceen. The technician messaged/phoned me when he was en route to my property with the expected time of arrival. I opted for the home service. The excess, as it was claimed through my insurance, was paid upfront so there was no delay in the work being carried out. The technician was friendly, efficient and, on completion of the work, advised me as to when I could safely drive and clean the car.
March 20, 2026
Reply from National Windscreens - Tamworth
We're happy to hear that you were well-informed about the technician's arrival and that the home service was efficient. It's great to know the technician was friendly and helpful, and that the payment process was smooth. Thank you for your positive feedback.
Easy & Polite
March 13, 2026
Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I was very impressed by the diligence…
I was very impressed by the diligence and effectiveness of the team. My car was in and out within 2 hours. Thank you
March 5, 2026
Reply from National Windscreens - Tamworth
We appreciate your feedback! We're happy to hear that you were impressed by our team's diligence and effectiveness, and that your car was serviced quickly.
Reply from National Windscreens - Tamworth
We appreciate you sharing that our service was good and the work tidy! We are so happy you were pleased with our team.
Great
Good communication and job completed quickly and to good standard, thank you.
February 27, 2026
Reply from National Windscreens - Tamworth
We appreciate your positive feedback! We are so happy to learn that you experienced good communication and a job completed quickly and to a good standard.
The repair centre was easy to find and…
The repair centre was easy to find and the service brisk efficient and well honed.
My only grump was being flooded with reminders about my appointment via text and email.
February 18, 2026
Reply from National Windscreens - Tamworth
We're glad that you found our service efficient and easy to access. We appreciate your feedback regarding the volume of appointment reminders, and we'll review our communication process.
Such amazing service
Such amazing service. The guy that came to replace my windscreen today was so polite, and replaced it super quick and efficient. I also really appreciate him re-routing my dash cam wire for me, it’s the little touch that makes a difference. Thank you for making everything so efficient and stress-free!!
February 26, 2026
Unprompted review
Reply from National Windscreens - Tamworth
We appreciate your positive feedback. We're happy to hear that the technician was polite and efficient, and that you appreciated the extra effort with the dash cam wire. Thank you for acknowledging our efficient and stress-free service!
Very efficient
Lovely job in making safe my windscreen after a pebble hit it.
Expensive for a few minutes work but I suppose it saved me claiming on my insurance.
December 4, 2025
Reply from National Windscreens - Tamworth
We're happy to hear that we could help with your windscreen! We appreciate your feedback regarding the cost and are glad we saved you from making an insurance claim.
Windscreen replacement
Great professional service, able to wait whilst the windscreen & window wipers were replaced.
February 5, 2026
Reply from National Windscreens - Tamworth
We appreciate your positive feedback! We're so glad that you received great, professional service and were able to wait while the windscreen and wipers were replaced.
Communication
Communication re appointment was excellent . The problem was it kept changing.
February 10, 2026
Reply from National Windscreens - Tamworth
We appreciate your feedback and are happy the communication was helpful. We regret the appointment changes caused you trouble.
Friendly staff
Friendly staff. Very efficient was an all round great experience, from dropping car off and staff informing me when it was ready. THANK YOU.
February 12, 2026
Reply from National Windscreens - Tamworth
We appreciate you taking the time to leave us a review. We're happy to hear that you found our staff friendly and the service efficient, resulting in a great experience!
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