Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... See more
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During my first appointment wrong windscreen was in the teams van (has an offset), next time they came it was fitted fine with a new and correct size windscreen glass. Today after 2 weeks, the centr... See more
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My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... See more
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Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... See more
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Company details
About National Windscreens - Telford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Stafford Park 15, TF3 3BB, Telford, England, United Kingdom
- 01952-350-057
4.5
Excellent
421 reviews
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Fast, professional, and excellent result
I booked National Windscreens on Wednesday 15 April 2026 to repair a small stone chip I’d picked up on my front windscreen.
The process was straightforward, and I only had to pay my insurance excess, which was a very reasonable amount.
The technician travelled over from Telford and arrived promptly within the stated time window. He was professional, friendly, and took the time to explain exactly what he’d be doing during a quick vehicle walk-around, which gave me confidence straight away.
The repair itself was impressively quick and done in under 15 minutes. The technician showed me the finished result before leaving.
A week later, the repair is holding up perfectly and the chip has almost completely disappeared from view.
Overall, a very efficient and high-quality service. I would have no hesitation using National Windscreens again.
April 15, 2026
Reply from National Windscreens - Telford
We're happy to hear that you had a straightforward and efficient experience with us. It's great to know the technician was professional and thorough, and that the repair is holding up well. Thank you for your positive feedback and for recommending our services!
A great experience
A great experience
Dealt with by Keron at the Telford Branch
Excellent communication and his enthusiasm for his job was clear
Top job well pleased
April 6, 2026
Reply from National Windscreens - Telford
We appreciate you sharing your positive experience. We're happy to hear that you received excellent communication and were pleased with the top-quality work.
Reply from National Windscreens - Telford
We appreciate you sharing that our service was very good and our fitter was excellent and friendly! We are so happy you were pleased with us.
Great communication
Great communication, windscreen fitted within a good timescale. Pleasant staff.
March 30, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback! We are so happy to learn that you experienced great communication, a timely windscreen fitment, and pleasant staff.
Recommend
Found the whole experience efficient and courteous. Good communication about appointment time and the work carried out was of good quality.
March 30, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We're happy to learn that you found the whole experience efficient and courteous and that the work was of good quality with good communication.
Apointment time adhered to
Apointment time adhered to. New screen fitted in an hour. A little dissapointed after paying for wipers they did not have them but refunded me within a few days.
March 27, 2026
Reply from National Windscreens - Telford
We're happy to hear that the appointment time was kept and the screen was fitted quickly. We regret not having the wipers available but are glad the refund was processed promptly. Thanks for your feedback.
Ease of booking in
Ease of booking in, friendly knowledgeable staff that reminded us of our booking and pick-up time.
March 18, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback! We're so happy to learn that booking was easy and that our friendly, knowledgeable staff reminded you of your booking and pick-up time.
My car was booked at Telford branch
My car was booked at Telford branch, the staff who works there was very transparent and helpful. On my arrival at the branch I was made aware of a minor scratch on the windscreen which was cause by the logistics team (it was out of their hand) - they offered me support throughout the process and everything went smoothly; being able to get back on the road on the same day, it was definitely worth to choose them for a windscreen replacement. If it ever happens to crack my windscreen again I will be more than happy to return at their branch for another replacement. Well done guys, and keep up with the good work.
March 12, 2026
Reply from National Windscreens - Telford
We're happy to hear that our team at the Telford branch provided transparent and helpful service during your windscreen replacement. We appreciate your understanding regarding the minor scratch and are glad everything went smoothly, getting you back on the road quickly. Thank you for your positive feedback; we're grateful for your recommendation!
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Work was carried out efficiently…
Work was carried out efficiently although it was inconvenient to have to wait so long for an appointment. Also I was promised a drink when I booked but was not offered when during my three and a half hour wait.
March 11, 2026
Reply from National Windscreens - Telford
We appreciate your feedback and are glad the work was efficient. We're sorry about the long wait for your appointment and that you weren't offered a drink as promised. We'll address this.
Great Service
Appointment was easy to organise, turned up for the appointment to a friendly and polite welcome. The repair was exactly as specified and done to a good quality. Highly Recommend.
March 7, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We're happy to hear that the appointment was easy to organize and that you received a friendly and polite welcome. We're also glad the repair was completed to a good quality and as specified.
Prompt and proffesional service
Prompt and proffesional service, great communication and customer service from the Telford team, would use again.
March 7, 2026
Reply from National Windscreens - Telford
We appreciate you taking the time to share your feedback. We're happy to hear that you received prompt, professional service and had a great experience with our team.
Reply from National Windscreens - Telford
We appreciate you sharing that your experience was great from the first call to completion. We are so happy you had a positive experience.
Kept me updated with the appointment…
Kept me updated with the appointment and kept to timescales.
February 26, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We are so happy that we kept you updated and adhered to the schedule.
Fantastic service.
We had a little trouble finding a windscreen as it was an imported American but had constant contact from Paul (Telford) who went above and beyond. Fitters were fantastic and very professional. Thank you
February 25, 2026
Reply from National Windscreens - Telford
We're happy to hear that you had a positive experience! We appreciate your feedback regarding the difficulty you experienced finding the correct windscreen. We're so glad our team was helpful and professional. Thank you!
An efficient operation
Welcomed at reception and efficient installation.
Fitted within time scale. A thorough service.
February 23, 2026
Reply from National Windscreens - Telford
We're delighted you felt welcome and that the installation was efficient and completed promptly. We appreciate your recognition of our comprehensive service!
Excellent service and genuinely helpful…
Excellent service and genuinely helpful staff.
February 19, 2026
Reply from National Windscreens - Telford
We appreciate you sharing that our service was excellent and our staff were genuinely helpful! We are so happy you were pleased with us.
Windscreen repairHad to make an appointment to have a…
Had to make an appointment to have a windscreen repair carried out, used online booking which was easy to use, through the week I had email, text and phone call reminders for the appointment. Easy process when there, all staff friendly, a waiting area and even a cup of coffee from the lady in the office, would recommend using the company.
February 17, 2026
Reply from National Windscreens - Telford
We appreciate you taking the time to share your experience. We're happy to hear that you found the online booking easy to use and that you received helpful reminders. It's great to know you found our staff friendly and enjoyed the waiting area and coffee.
Reply from National Windscreens - Telford
We appreciate you sharing that our staff was friendly and helpful! We're so happy you had a very positive experience and a tidy job was done.
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