My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... See more
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See what reviewers are saying
During my first appointment wrong windscreen was in the teams van (has an offset), next time they came it was fitted fine with a new and correct size windscreen glass. Today after 2 weeks, the centr... See more
Company replied
Staff were very helpful, offered to replace my car's glass despite me coming in a couple days early for my apppointment, since they had it in stock. Replacement and calibration was completed by midday... See more
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Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... See more
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Company details
About National Windscreens - Telford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Stafford Park 15, TF3 3BB, Telford, England, United Kingdom
- 01952-350-057
4.5
Excellent
410 reviews
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Great Service
Appointment was easy to organise, turned up for the appointment to a friendly and polite welcome. The repair was exactly as specified and done to a good quality. Highly Recommend.
March 7, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We're happy to hear that the appointment was easy to organize and that you received a friendly and polite welcome. We're also glad the repair was completed to a good quality and as specified.
Prompt and proffesional service
Prompt and proffesional service, great communication and customer service from the Telford team, would use again.
March 7, 2026
Reply from National Windscreens - Telford
We appreciate you taking the time to share your feedback. We're happy to hear that you received prompt, professional service and had a great experience with our team.
Reply from National Windscreens - Telford
We appreciate you sharing that your experience was great from the first call to completion. We are so happy you had a positive experience.
Kept me updated with the appointment…
Kept me updated with the appointment and kept to timescales.
February 26, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We are so happy that we kept you updated and adhered to the schedule.
Fantastic service.
We had a little trouble finding a windscreen as it was an imported American but had constant contact from Paul (Telford) who went above and beyond. Fitters were fantastic and very professional. Thank you
February 25, 2026
Reply from National Windscreens - Telford
We're happy to hear that you had a positive experience! We appreciate your feedback regarding the difficulty you experienced finding the correct windscreen. We're so glad our team was helpful and professional. Thank you!
An efficient operation
Welcomed at reception and efficient installation.
Fitted within time scale. A thorough service.
February 23, 2026
Reply from National Windscreens - Telford
We're delighted you felt welcome and that the installation was efficient and completed promptly. We appreciate your recognition of our comprehensive service!
Excellent service and genuinely helpful…
Excellent service and genuinely helpful staff.
February 19, 2026
Reply from National Windscreens - Telford
We appreciate you sharing that our service was excellent and our staff were genuinely helpful! We are so happy you were pleased with us.
Windscreen repairHad to make an appointment to have a…
Had to make an appointment to have a windscreen repair carried out, used online booking which was easy to use, through the week I had email, text and phone call reminders for the appointment. Easy process when there, all staff friendly, a waiting area and even a cup of coffee from the lady in the office, would recommend using the company.
February 17, 2026
Reply from National Windscreens - Telford
We appreciate you taking the time to share your experience. We're happy to hear that you found the online booking easy to use and that you received helpful reminders. It's great to know you found our staff friendly and enjoyed the waiting area and coffee.
Reply from National Windscreens - Telford
We appreciate you sharing that our staff was friendly and helpful! We're so happy you had a very positive experience and a tidy job was done.
The guy who came was helpful
The guy who came was helpful, but the chip is still there & you can see it from both sides.
February 7, 2026
Reply from National Windscreens - Telford
We appreciate your feedback and the technician's helpfulness. Unfortunately, we can’t guarantee the appearance after the repair. Our goal is to restore the strength of the windscreen and to contain the damage.
Grest job
Ordering process clear snd effective. Communications good and kept to schedule. Fitter great approach and good clean job. Excellent.
February 11, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback! We're happy to hear that you found the ordering process clear and effective, the communications good, and the fitter great. We're glad you had an excellent experience!
Superb speedy service!
Amazing job guys! Took loads less time than anticipated, and I was advised on all the steps necessary. Pre visit communication and instruction was first class too. Highly recommend the team over at Telford, thanks all!
February 10, 2026
Reply from National Windscreens - Telford
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our team's efficiency, communication, and guidance. Thank you for recommending us!
Engineer was prompt and very efficient…
Engineer was prompt and very efficient and pleasant no co!plants at all
February 10, 2026
Reply from National Windscreens - Telford
We're happy to hear that the engineer was efficient and pleasant! We appreciate you taking the time to leave us this positive feedback.
Honest decent guys. Thank you.
I got a crack in my windscreen and stupidly realised I wasn’t covered in my insurance.
I got a number of quotes all of which very expensive. All advised a needed a new windscreen. I arrived at national windscreen for my appt. I had already paid the £600 bill.
Paul at Telford along with the technician came out to say they could fix the crack instead of having new windscreen. I therefore have a refund of over £500 coming back.
Massive thank you for the honesty guys - we need more of this. So friendly. Amazing service. 🩵
February 13, 2026
Unprompted review
Reply from National Windscreens - Telford
We're happy to hear that we could assist you with your windscreen repair! We appreciate you highlighting our team's honesty and friendliness. It's great to know you had such a positive experience with our service. Thank you for your feedback!
Efficient service
Efficient service
Could have benefitted with a drinks machine in the waiting area
February 6, 2026
Reply from National Windscreens - Telford
We appreciate your feedback on our efficient service. We will consider adding a drinks machine to the waiting area to improve comfort.
Work completed professionally on time
January 30, 2026
Reply from National Windscreens - Telford
We appreciate you sharing that the work was completed professionally and on time! We are so happy you had a positive experience.
Replaced windscreen quickly and…
Replaced windscreen quickly and efficiently all perfect so far.
January 20, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback! We're so glad to hear the windscreen replacement was quick, efficient, and met your expectations.
Poor communication from fitter and from central office
Operative rang to say that he might be coming but might not be coming as it was windy and he may not have been able to fit the windscreen. This is totally unhelpful for a commercial comapny waiting for repair who have taken the afternoon off work/lost profit to have this service completed. Either you are coming or you aren't. No reply from central office and when I did get through he said that the wind had no part to play and that he would get back to me or the fitter would but neither did!!
January 21, 2026
Reply from National Windscreens - Telford
We appreciate you bringing this to our attention. We regret to hear about the uncertainty and lack of communication regarding your appointment. We are looking into what occurred and will use your feedback to improve our service. Thank you.
long time to fix windscreen
January 21, 2026
Reply from National Windscreens - Telford
We regret the extended repair time. We'll review our processes to improve.
Reply from National Windscreens - Telford
We appreciate you sharing that our staff was extremely helpful! We are so happy to hear that you had a really great experience.
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