Really professional company. Replaced the windscreen with little fuss. I was really impressed with how easy it was. Communications were good, although appointment availability was limited, which meant... See more
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Staff were very helpful, offered to replace my car's glass despite me coming in a couple days early for my apppointment, since they had it in stock. Replacement and calibration was completed by midday... See more
Company replied
My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... See more
Company replied
Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... See more
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Company details
About National Windscreens - Telford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Stafford Park 15, TF3 3BB, Telford, England, United Kingdom
- 01952-350-057
4.6
Excellent
403 reviews
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My mirror fell off within 2 hours of…
My mirror fell off within 2 hours of the replacement and then I had to wait nearly 2 weeks for the job to be completed
July 22, 2026
Reply from National Windscreens - Telford
We sincerely apologize for the inconvenience and frustration caused by your mirror falling off so soon after replacement and the subsequent long wait for the repair to be completed. We understand how disappointing this experience must have been.
Screen was replaced with no problems…
Screen was replaced with no problems and done within the timeframe given.Excellent service, would definitely recommend.
July 20, 2026
Reply from National Windscreens - Telford
We're so pleased to hear that your screen replacement was completed without any issues and within the expected timeframe. Thank you for your excellent recommendation!
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service and directions
We got lost en route - service bloke gave great directions and great job fixing windscreen
July 14, 2026
Reply from National Windscreens - Telford
We're so glad to hear that our team was able to provide excellent directions and that you were happy with the windscreen repair. Thank you for your positive feedback!
Good overall service
Good overall service, everything went well. Communication was good.
July 20, 2026
Reply from National Windscreens - Telford
We are so pleased to hear that everything went well and that you had a positive experience with our service. Your feedback about our communication is greatly appreciated.
Joe the fittercdid an exerllent job…
Joe the fittercdid an exerllent job quick clean and very proffesinal would recommend
July 20, 2026
Reply from National Windscreens - Telford
We're so pleased to hear that our fitter did an excellent, quick, and clean job, and that you found them very professional. Thank you for your recommendation!
Reply from National Windscreens - Telford
We're so pleased to hear that you experienced great service, were kept updated, and appreciated the quick turnaround. Thank you for your wonderful feedback!
Reply from National Windscreens - Telford
We are so pleased to hear that you were very happy with our services. Thank you for your wonderful feedback!
Reply from National Windscreens - Telford
We are so pleased to hear that you always receive great professional service. Thank you for your kind words!
Great service
Great service! The windscreen was replaced quickly and professionally. Friendly fitter, excellent workmanship, and everything was left clean and tidy. Highly recommend.
July 3, 2026
Reply from National Windscreens - Telford
We're so pleased to hear you received great service and that your windscreen was replaced quickly and professionally. It's wonderful that our fitter was friendly, and that you appreciated the excellent workmanship and how clean and tidy everything was left. Thank you for your high recommendation!
Really professional company
Really professional company. Replaced the windscreen with little fuss. I was really impressed with how easy it was. Communications were good, although appointment availability was limited, which meant that I had to wait over a week to get an appointment. This meant that I had very restricted use of my car whilst I was waiting. Which proved to be inconvenient. The replacement took 5 hours and not “up to 4 hours” as stated by the Company. However, I have no complaints about the service or the quality of the work
June 26, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback regarding our professionalism and the quality of the windscreen replacement. We sincerely apologize for the limited appointment availability and the inconvenience this caused with your car's use. We also regret that the replacement took longer than initially communicated. Your comments are valuable, and we're glad you're happy with the service and work.
Reply from National Windscreens - Telford
We are sorry to hear that our work did not meet your expectations and that you are still seeing imperfections. We appreciate you bringing this to our attention. We are committed to improving our services and your feedback is invaluable in helping us achieve that. We are reviewing our processes to prevent similar issues in the future.
Very friendly and helpful technician
Very friendly and helpful technician. Explained what ge was doing and what to expect
June 17, 2026
Reply from National Windscreens - Telford
We're so pleased our technician was friendly, helpful, and explained everything clearly. Thank you for your kind words!
Staff were very helpful
Staff were very helpful, offered to replace my car's glass despite me coming in a couple days early for my apppointment, since they had it in stock. Replacement and calibration was completed by midday with no issues.
June 3, 2026
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
Apart from a couple of errors regarding text and e mail information being incorrect the whole procedure was excellent.
June 18, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We're glad the procedure was excellent, and we'll address the text and email errors.
did not arrive when promised and denied the promise
very disappointing on the phone promised first call 9 am , but engineer tracking gives no time and calls to the branch get different messages. I am losing a days wages while the National windscreen agents are clearly lying about their priorities.
June 23, 2026
Unprompted review
Reply from National Windscreens - Telford
We sincerely apologize for the miscommunication and inconvenience regarding your appointment. We are actively reviewing our scheduling and communication processes to prevent such issues. Thank you for bringing this to our attention.
Work done promptly and efficiently.
June 12, 2026
Reply from National Windscreens - Telford
We are pleased you experienced prompt and efficient service. Thank you for your feedback.
Small problem initially but easily…
Small problem initially but easily remedied by Jo the manager, very helpful and professional.
BIG THANKS
June 12, 2026
Reply from National Windscreens - Telford
We're so pleased our manager was very helpful and professional in resolving your initial concern. Thank you for your kind words!
Very efficient
June 11, 2026
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional and efficient service
Once there the service was friendly, professional and efficient
June 9, 2026
Reply from National Windscreens - Telford
We're so pleased you received friendly, professional, and efficient service. Thank you for your feedback!
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