Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... See more
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During my first appointment wrong windscreen was in the teams van (has an offset), next time they came it was fitted fine with a new and correct size windscreen glass. Today after 2 weeks, the centr... See more
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My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... See more
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Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... See more
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Company details
About National Windscreens - Telford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Stafford Park 15, TF3 3BB, Telford, England, United Kingdom
- 01952-350-057
4.5
Excellent
421 reviews
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Excellent service
The process was straightforward and the service was excellent and completed well within the expected time advised.
October 8, 2026
Reply from National Windscreens - Telford
We're so pleased to hear that you found the process straightforward and received excellent service. It's wonderful to know that the work was completed well ahead of the estimated time you were given. Thank you so much for taking the time to share your fantastic feedback with us!
The fitters did not clean up the broken…
The fitters did not clean up the broken glass
October 10, 2026
Reply from National Windscreens - Telford
We thank you for sharing your feedback with us. We regret that our team left shattered materials behind after completing their work. We are addressing this issue directly with our installation crew to ensure strict cleanliness standards are enforced on every job going forward.
Brilliant service
Easy to book, prompt and efficient, came on the day we wanted.
Excellent service
September 25, 2026
Reply from National Windscreens - Telford
We're so pleased to hear that your scheduling process was straightforward and that our team arrived promptly on your chosen date. It is wonderful to know that you experienced an efficient visit and excellent overall service. Thank you for taking the time to share your fantastic feedback!
Really nice guy and i can’t even see…
Really nice guy and i can’t even see the chip anymore. Top job
September 17, 2026
Reply from National Windscreens - Telford
We're so pleased to hear that you had a positive experience with our team member and that you're happy with the repair! Thank you for your wonderful feedback.
Reply from National Windscreens - Telford
We are so pleased to hear that you found the process to be fast and easy to sort. Thank you for taking the time to share your positive feedback!
Excellent quick service
Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Employ administrator, you must miss so many phone calls and business.
September 2, 2026
Reply from National Windscreens - Telford
We're delighted to hear about your positive experience with our staff and the quick service. We sincerely appreciate your feedback regarding phone coverage in Telford and understand how crucial it is to connect with us. We are actively reviewing our staffing to ensure we can better handle calls.
Reply from National Windscreens - Telford
We are so pleased to hear that you experienced great and efficient service. We truly appreciate your positive feedback and kind words!
Very disappointed with the whole…
Very disappointed with the whole experience..let down 1st appointment..not happy
September 3, 2026
Reply from National Windscreens - Telford
We are truly sorry to hear about your disappointing experience with the canceled appointment. We understand your frustration and are reviewing our scheduling process to prevent this.
Reply from National Windscreens - Telford
We're so pleased to hear that you experienced good service and that your chip stone repair was completed so quickly. Thank you for your wonderful feedback!
Excellent service
Excellent service
The technician broke the windscreen washer jets “due to them being brittle” he promptly ordered new ones and fitted them as soon as they arrived ⭐️⭐️⭐️⭐️⭐️
August 19, 2026
Reply from National Windscreens - Telford
We're so pleased to hear you received excellent service! It's wonderful that our technician promptly ordered and fitted new washer jets for you.
Just overall great service
Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was.
The only thing I could complain about is I don’t think the window wipers and been re installed correctly which I need to get them looked at.
August 19, 2026
Reply from National Windscreens - Telford
We're pleased to hear that our service was great overall and that your car was ready on time. We're sorry to hear about the issue with your window wipers and will ensure this is looked into. Thank you for your feedback.
Appointment was on time.Car was ready…
Appointment was on time.Car was ready before estimated . Job was well finished.
August 19, 2026
Reply from National Windscreens - Telford
We're so pleased to hear that your appointment was on time and that your car was ready even sooner than estimated. It's wonderful that the job was finished so well. Thank you for your positive feedback!
Reply from National Windscreens - Telford
We're so pleased to hear that our team was professional and polite, and that we did a great job as always. Thank you for your kind words!
Very efficient service
August 15, 2026
Reply from National Windscreens - Telford
Thank you for your positive feedback!
Staff lovely and all done in under 2…
Staff lovely and all done in under 2 hours.well done .
August 8, 2026
Reply from National Windscreens - Telford
We're so pleased to hear that our staff was lovely and that everything was completed in under two hours. Thank you for your wonderful feedback!
Fitted the window incorrect
Fitted the window incorrect, fitted it over the top of seals, Glass all over me seat and dash
August 7, 2026
Reply from National Windscreens - Telford
We are truly sorry to hear about the issues you experienced with the window fitting, including the seals and the glass on your seat and dashboard. We understand your frustration and would like to investigate this further.
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Telford
Thank you for taking the time to review your recent experience. We are so pleased to hear that you found our service excellent. We truly appreciate your positive feedback.
My mirror fell off within 2 hours of…
My mirror fell off within 2 hours of the replacement and then I had to wait nearly 2 weeks for the job to be completed
July 22, 2026
Reply from National Windscreens - Telford
We sincerely apologize for the inconvenience and frustration caused by your mirror falling off so soon after replacement and the subsequent long wait for the repair to be completed. We understand how disappointing this experience must have been.
Screen was replaced with no problems…
Screen was replaced with no problems and done within the timeframe given.Excellent service, would definitely recommend.
July 20, 2026
Reply from National Windscreens - Telford
We're so pleased to hear that your screen replacement was completed without any issues and within the expected timeframe. Thank you for your excellent recommendation!
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