Apart from a couple of errors regarding text and e mail information being incorrect the whole procedure was excellent.

very disappointing on the phone promised first call 9 am , but engineer tracking gives no time and calls to the branch get different messages. I am losing a days wages while the National windscreen agents are clearly lying about their priorities.

Small problem initially but easily remedied by Jo the manager, very helpful and professional.
BIG THANKS

Once there the service was friendly, professional and efficient

Easy booking system and friendly staff on site. Thank you.

Speed and effort put in to accommodate customer, feel good, old fashioned service - a promise made = a promise kept. Staff eager to please. (not just a case of putting the money in the till).
Follow up direct contact - with branch kept in loop.
Clean work - staff have clearly pride in what they do.

Technician was friendly and professional. Did a quality job. Had troubles initially as the 1st job was booked as repair and not a replacement but fortunately got it done 3 or 4days before my mot was booked

The job was done professionally. The windscreen looks great and the camera was calibrated well

Professional and friendly staff

I would have given 5 star but for first attempt the glass delivered was damaged, second attempt glass not arrived, called on way to appointment so had to turn around. Getting the third appointment was difficult and was inappropriately length of time ahead having already waited two weeks for original appointment so had to raise a complaint so the 3rd appointment was bought forward which was completed satisfactorily and efficiently by excellent engineers. Thank-you

First class service kept up to date friendly staff

Excellent commucation when national windscreens couldn't make the appointment
The two men who fitted the screen were lovely and my dog liked them

Chap was friendly and efficient

Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could fix that in the process of removing the arms for glass replacement - and they did, wonderful service!

During my first appointment wrong windscreen was in the teams van (has an offset), next time they came it was fitted fine with a new and correct size windscreen glass.
Today after 2 weeks, the centre module which houses rear view mirror and sensors just came off and the whole module is hanging... Maybe it wasn't glued properly. I will have to take it to the service station to glue it again as cannot wait for national windscreen team to come (appointments are not that Quick though)