My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... See more
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During my first appointment wrong windscreen was in the teams van (has an offset), next time they came it was fitted fine with a new and correct size windscreen glass. Today after 2 weeks, the centr... See more
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Staff were very helpful, offered to replace my car's glass despite me coming in a couple days early for my apppointment, since they had it in stock. Replacement and calibration was completed by midday... See more
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Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... See more
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Company details
About National Windscreens - Telford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Stafford Park 15, TF3 3BB, Telford, England, United Kingdom
- 01952-350-057
4.5
Excellent
410 reviews
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Reply from National Windscreens - Telford
We appreciate you sharing that our service was prompt and efficient, and that our people were skilled! We are so happy you were pleased.
Expertly Fitted
Great service from Joe who was fantastic in fitting my windscreen,very knowledgeable with years of experience which showed with the care and professionalism during the fitting thanks Joe. 👍👍
May 7, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We're happy to hear that you received great service and that you were impressed with the technician's knowledge, care, and professionalism during your windscreen fitting.
Service excellent
The experience from start to finish was very efficient.
The Member of staff was very helpful and Polite.
May 1, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We're so happy to learn that you found the experience very efficient from start to finish and the staff helpful and polite.
Excellent customer service
Polite, friendly staff who explained the process. Easy to book.
May 1, 2026
Reply from National Windscreens - Telford
We appreciate you sharing that our staff was polite and friendly and explained the process and that it was easy to book!
Prompt service arrived on time friendly…
Prompt service arrived on time friendly staff replaced windscreen clean, efficient, quick and professional
April 30, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback! We're so happy to learn that our staff was friendly, prompt, efficient, quick, and professional and that you received clean service.
My original contact (through my…
My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member of staff got off his chair, he ambled to my car and said it couldn't be repaired and needed to be replaced, he then went back to his chair. The windscreen replacement was then moved to your Telford branch. What a different experience! Jo Edwards sorted the issue for me and kept me fully aware of the process. All in all a very different and professional experience.
April 30, 2026
Reply from National Windscreens - Telford
We appreciate you sharing your experience. We're happy to hear that the team member in Telford provided a professional service and resolved the issue efficiently. We'll address the initial issues you encountered to ensure a consistent experience. Thank you.
chap who was very polite and chatty and…
chap who was very polite and chatty and did a first rate job
April 24, 2026
Reply from National Windscreens - Telford
We appreciate you sharing that the staff member was polite and chatty and completed a first-rate job! We are so happy you were pleased.
Excellent service and communication…
Excellent service and communication from start to finish. Excellent staff very helpful and polite. Would definitely recommend. Thank you.
April 22, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We're so happy to learn that you experienced excellent service and communication from our helpful and polite staff. We thank you for recommending us.
Reply from National Windscreens - Telford
We appreciate you taking the time to share your positive experience; we are so glad to hear you were satisfied with our work!
Fast, professional, and excellent result
I booked National Windscreens on Wednesday 15 April 2026 to repair a small stone chip I’d picked up on my front windscreen.
The process was straightforward, and I only had to pay my insurance excess, which was a very reasonable amount.
The technician travelled over from Telford and arrived promptly within the stated time window. He was professional, friendly, and took the time to explain exactly what he’d be doing during a quick vehicle walk-around, which gave me confidence straight away.
The repair itself was impressively quick and done in under 15 minutes. The technician showed me the finished result before leaving.
A week later, the repair is holding up perfectly and the chip has almost completely disappeared from view.
Overall, a very efficient and high-quality service. I would have no hesitation using National Windscreens again.
April 15, 2026
Reply from National Windscreens - Telford
We're happy to hear that you had a straightforward and efficient experience with us. It's great to know the technician was professional and thorough, and that the repair is holding up well. Thank you for your positive feedback and for recommending our services!
A great experience
A great experience
Dealt with by Keron at the Telford Branch
Excellent communication and his enthusiasm for his job was clear
Top job well pleased
April 6, 2026
Reply from National Windscreens - Telford
We appreciate you sharing your positive experience. We're happy to hear that you received excellent communication and were pleased with the top-quality work.
Reply from National Windscreens - Telford
We appreciate you sharing that our service was very good and our fitter was excellent and friendly! We are so happy you were pleased with us.
Great communication
Great communication, windscreen fitted within a good timescale. Pleasant staff.
March 30, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback! We are so happy to learn that you experienced great communication, a timely windscreen fitment, and pleasant staff.
Recommend
Found the whole experience efficient and courteous. Good communication about appointment time and the work carried out was of good quality.
March 30, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We're happy to learn that you found the whole experience efficient and courteous and that the work was of good quality with good communication.
Apointment time adhered to
Apointment time adhered to. New screen fitted in an hour. A little dissapointed after paying for wipers they did not have them but refunded me within a few days.
March 27, 2026
Reply from National Windscreens - Telford
We're happy to hear that the appointment time was kept and the screen was fitted quickly. We regret not having the wipers available but are glad the refund was processed promptly. Thanks for your feedback.
Ease of booking in
Ease of booking in, friendly knowledgeable staff that reminded us of our booking and pick-up time.
March 18, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback! We're so happy to learn that booking was easy and that our friendly, knowledgeable staff reminded you of your booking and pick-up time.
My car was booked at Telford branch
My car was booked at Telford branch, the staff who works there was very transparent and helpful. On my arrival at the branch I was made aware of a minor scratch on the windscreen which was cause by the logistics team (it was out of their hand) - they offered me support throughout the process and everything went smoothly; being able to get back on the road on the same day, it was definitely worth to choose them for a windscreen replacement. If it ever happens to crack my windscreen again I will be more than happy to return at their branch for another replacement. Well done guys, and keep up with the good work.
March 12, 2026
Reply from National Windscreens - Telford
We're happy to hear that our team at the Telford branch provided transparent and helpful service during your windscreen replacement. We appreciate your understanding regarding the minor scratch and are glad everything went smoothly, getting you back on the road quickly. Thank you for your positive feedback; we're grateful for your recommendation!
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Work was carried out efficiently…
Work was carried out efficiently although it was inconvenient to have to wait so long for an appointment. Also I was promised a drink when I booked but was not offered when during my three and a half hour wait.
March 11, 2026
Reply from National Windscreens - Telford
We appreciate your feedback and are glad the work was efficient. We're sorry about the long wait for your appointment and that you weren't offered a drink as promised. We'll address this.
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