Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... See more
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During my first appointment wrong windscreen was in the teams van (has an offset), next time they came it was fitted fine with a new and correct size windscreen glass. Today after 2 weeks, the centr... See more
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My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... See more
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Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... See more
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Company details
About National Windscreens - Telford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Stafford Park 15, TF3 3BB, Telford, England, United Kingdom
- 01952-350-057
4.5
Excellent
421 reviews
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The job was done professionally
The job was done professionally. The windscreen looks great and the camera was calibrated well
May 29, 2026
Reply from National Windscreens - Telford
We're so pleased the job was done professionally and your windscreen looks great. We appreciate your feedback!
Good communication and tidy job
May 28, 2026
Reply from National Windscreens - Telford
We appreciate your kind words.
Reply from National Windscreens - Telford
We appreciate your kind words.
I would have given 5 star but for first…
I would have given 5 star but for first attempt the glass delivered was damaged, second attempt glass not arrived, called on way to appointment so had to turn around. Getting the third appointment was difficult and was inappropriately length of time ahead having already waited two weeks for original appointment so had to raise a complaint so the 3rd appointment was bought forward which was completed satisfactorily and efficiently by excellent engineers. Thank-you
May 27, 2026
Reply from National Windscreens - Telford
We appreciate your detailed feedback and truly regret the multiple issues you encountered with the glass delivery and appointment scheduling. We are pleased our engineers ultimately resolved the matter efficiently.
Reply from National Windscreens - Telford
We are so pleased you received first-class service from our friendly staff.
Excellent commucation and service
Excellent commucation when national windscreens couldn't make the appointment
The two men who fitted the screen were lovely and my dog liked them
May 20, 2026
Reply from National Windscreens - Telford
We're so glad to hear about your positive experience with our team and the excellent communication! We appreciate your kind words.
Reply from National Windscreens - Telford
We appreciate your kind words.
good experience
May 20, 2026
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great work
Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could fix that in the process of removing the arms for glass replacement - and they did, wonderful service!
May 7, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We're happy to hear that our staff were friendly and courteous and that they performed the work well. We're glad they could address the wiper arm alignment during the replacement.
Great service thank you
May 8, 2026
Reply from National Windscreens - Telford
We appreciate your kind words. We are so glad you were pleased!
Not a great work
During my first appointment wrong windscreen was in the teams van (has an offset), next time they came it was fitted fine with a new and correct size windscreen glass.
Today after 2 weeks, the centre module which houses rear view mirror and sensors just came off and the whole module is hanging... Maybe it wasn't glued properly. I will have to take it to the service station to glue it again as cannot wait for national windscreen team to come (appointments are not that Quick though)
May 1, 2026
Reply from National Windscreens - Telford
We are truly sorry to hear about the issues you've experienced with your windscreen replacement and the subsequent problem with the center module. This is certainly not the standard we aim for. We appreciate you bringing this to our attention and will investigate the fitting process to prevent similar occurrences.
Reply from National Windscreens - Telford
We appreciate you sharing that our service was prompt and efficient, and that our people were skilled! We are so happy you were pleased.
Expertly Fitted
Great service from Joe who was fantastic in fitting my windscreen,very knowledgeable with years of experience which showed with the care and professionalism during the fitting thanks Joe. 👍👍
May 7, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We're happy to hear that you received great service and that you were impressed with the technician's knowledge, care, and professionalism during your windscreen fitting.
Service excellent
The experience from start to finish was very efficient.
The Member of staff was very helpful and Polite.
May 1, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We're so happy to learn that you found the experience very efficient from start to finish and the staff helpful and polite.
Excellent customer service
Polite, friendly staff who explained the process. Easy to book.
May 1, 2026
Reply from National Windscreens - Telford
We appreciate you sharing that our staff was polite and friendly and explained the process and that it was easy to book!
Prompt service arrived on time friendly…
Prompt service arrived on time friendly staff replaced windscreen clean, efficient, quick and professional
April 30, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback! We're so happy to learn that our staff was friendly, prompt, efficient, quick, and professional and that you received clean service.
My original contact (through my…
My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member of staff got off his chair, he ambled to my car and said it couldn't be repaired and needed to be replaced, he then went back to his chair. The windscreen replacement was then moved to your Telford branch. What a different experience! Jo Edwards sorted the issue for me and kept me fully aware of the process. All in all a very different and professional experience.
April 30, 2026
Reply from National Windscreens - Telford
We appreciate you sharing your experience. We're happy to hear that the team member in Telford provided a professional service and resolved the issue efficiently. We'll address the initial issues you encountered to ensure a consistent experience. Thank you.
chap who was very polite and chatty and…
chap who was very polite and chatty and did a first rate job
April 24, 2026
Reply from National Windscreens - Telford
We appreciate you sharing that the staff member was polite and chatty and completed a first-rate job! We are so happy you were pleased.
Excellent service and communication…
Excellent service and communication from start to finish. Excellent staff very helpful and polite. Would definitely recommend. Thank you.
April 22, 2026
Reply from National Windscreens - Telford
We appreciate your positive feedback. We're so happy to learn that you experienced excellent service and communication from our helpful and polite staff. We thank you for recommending us.
Reply from National Windscreens - Telford
We appreciate you taking the time to share your positive experience; we are so glad to hear you were satisfied with our work!
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